Why Me to Represent Some of You?

By Lee Ann Magoski

There are many essential issues on the technical and professional side of 9-1-1 telecommunications that are being debated and acted upon in our industry, that’s why. It takes experience, dedicated, passionate individuals to run for office in an association such as NENA and I believe I’m one of them. That’s why I’d like to tell you about myself and why I am I am humbly seeking NENA members’ vote to serve as the incoming Second Vice President to represent you in these efforts.

2022 marks my 26th year in the 9-1-1 profession. Through these years I have worked my way from the console to the Directors position at four agencies. I have been an ENP since 2010 and I believe that it is a gold standard for what it takes to be a triathlete in this profession, balancing leadership, experience, and technical perspective.

For the last six years, I have served on the CALNENA Executive Board and during my tenure, we were able to secure the title “First Responder” for Dispatchers in California. I have learned the value of legislation through this effort. I will continue to passionately pursue the national legislative initiatives to improve the profession, including Next Generation 9-1-1 and reclassification efforts.

With the experience from the state level, I hope to elevate to the NENA Executive Board to advocate, facilitate and collaborate on the needs of our great profession. I have a vision of fully staffed communications centers nationwide.

On the personal side, I have a daughter in her first year of college at Cal State Monterey Bay. My mother helped me co-parent her and I am forever grateful. I enjoy a good novel and read about 40 books a year. I love the outdoors, including hiking and jogging. (Even when my “jog” is someone else’s walk pace!) I have participated in the Run for 9-1-1 for the last 4 years and I have jogged the last two without stopping. It’s not easy, but it is worth the satisfaction of running my own race.

Blaine County, (ID) Board of County County Commissioners proclaim Emergency Communications Officers as First Responders; approve new salary and schedule structure

On Tuesday, April 14, 2020, the Blaine County Board of Commissioners signed a proclamation recognizing the Blaine County Emergency Communications Center team as first responders and the supporting the 911 Supporting Accurate Views of Emergency Services (SAVES) Act. This follows a growing movement where several states and agencies have begun recognizing telecommunicators and dispatchers as first responders. Following the proclamation signing, the Board took further recognition of this vital team of employees by adjusting the wages and schedule of the first responders as well…

Deputies escort child of dispatcher into school after he was bullied by classmates (NC)

PENDER COUNTY, N.C. (WECT) – After a boy was bullied for dressing up as a sheriff’s deputy, local deputies and an officer stepped up to help.

Daniel Thigpen, a 2nd grader at Penderlea Elementary school, was excited to dress up as a Pender County Sheriff’s Deputy for career day at his school on Thursday

His mother, Lizzie Williamson, works as a dispatcher for the Pender County 911 Communications Center. She posted on Facebook about the situation and that’s when deputies reached out, wanting to help make… READ MORE

UNDER  THE  HEADSET: A Day in the Life

UNDER THE HEADSET: A Day in the Life

Will Grace take the leap to a new career as a public safety telecommunicator?

By Matt Schreiner

Editor’s Note: This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

From her vantage point in the parking lot, Grace could clearly see the entryway to the building she hoped would lead to a new career and a bright future for her and her 3-year-old son, Nick.

Blazoned across the glass of the door in bright, gold lettering it read: “Taggart County Emergency Communications”…

Disaster Recovery and Damage Assessment with FirstNet in Southern Ohio (OH)

On Memorial Day 2019, severe storms ravaged states from Idaho and Colorado to Pennsylvania and New Jersey. Forecasters estimate that nearly 55 tornadoes may have touched down across eight states in this region, and some of the heaviest damage occurred outside of Dayton, OH. Beavercreek Township, situated approximately 10 miles Southeast of Dayton, experienced an EF3 tornado with winds as high as 140 miles per hour. The tornado touched down in neighboring Montgomery County around 11pm, tearing through Greene County and leaving miles of destruction through Beavercreek and surrounding areas… READ MORE

First responders work cohesively, save a life in Dublin (NC)

On the call to 911, a voice describes an emergency involving an infant.

She’s not breathing.

Emotion escalates. What can be done? How long before help arrives? Will she make it?

Among Bladen County’s trained elite, first responders act quickly. There’s a team, from the calm voice on the line of the 911 call to those responding to the dispatch.

Lawmen and paramedics who happen to be in or near Dublin will… READ MORE