UNDER  THE  HEADSET: A Day in the Life

UNDER THE HEADSET: A Day in the Life

Will Grace take the leap to a new career as a public safety telecommunicator?

By Matt Schreiner

Editor’s Note: This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

From her vantage point in the parking lot, Grace could clearly see the entryway to the building she hoped would lead to a new career and a bright future for her and her 3-year-old son, Nick.

Blazoned across the glass of the door in bright, gold lettering it read: “Taggart County Emergency Communications”…

Disaster Recovery and Damage Assessment with FirstNet in Southern Ohio (OH)

On Memorial Day 2019, severe storms ravaged states from Idaho and Colorado to Pennsylvania and New Jersey. Forecasters estimate that nearly 55 tornadoes may have touched down across eight states in this region, and some of the heaviest damage occurred outside of Dayton, OH. Beavercreek Township, situated approximately 10 miles Southeast of Dayton, experienced an EF3 tornado with winds as high as 140 miles per hour. The tornado touched down in neighboring Montgomery County around 11pm, tearing through Greene County and leaving miles of destruction through Beavercreek and surrounding areas… READ MORE

First responders work cohesively, save a life in Dublin (NC)

On the call to 911, a voice describes an emergency involving an infant.

She’s not breathing.

Emotion escalates. What can be done? How long before help arrives? Will she make it?

Among Bladen County’s trained elite, first responders act quickly. There’s a team, from the calm voice on the line of the 911 call to those responding to the dispatch.

Lawmen and paramedics who happen to be in or near Dublin will… READ MORE

Shake your head at these silly 9-1-1 calls (Canada)

It’s time to shake our collective heads once again at the ridiculous reasons that some people call 9-1-1. 

E-Comm recently published its top 10 you’ve-got-to-be-kidding-me calls for service in 2019. 

These so-called emergency calls are so far removed from a crisis that it’s hard to believe people think that way… 

NEWS9 Special Assignment: The Most Important Call (OH)

JEFFERSON COUNTY, Ohio — A call to 911 could be the most important call of your life, but what do dispatchers need to know when you call?

And what can you do until help arrives?

Dispatchers have to be prepared for anything when the calls come in. “You have no idea what they’re going through, and you hear the screaming and you’re just trying to get an address, something… READ MORE

As I See It: A 911 dispatcher says thanks (OR)

As a public employee, I knew it would not be appropriate to write a letter to the editor before the election, but if I could have, this is what I would have said:

It’s hard to describe the life of a 911 dispatcher on paper. We work 24 hours a day, 365 days a year, nights, weekends, and holidays. We are always here for you, for anyone, for everyone in need of emergency help in Benton County… READ MORE