Each year, during National Public Safety Telecommunicators Week, we are given a dedicated moment to recognize a group of professionals who are essential to public safety, yet often remain unseen. These are the unseen heroes, the calm during the storm, the ones who...

Rockport PD dispatchers honored as the community’s ‘first first responders’ When a frantic caller contacts the City of Rockport’s Public Safety Communications Center, the first voice they hear isn’t from a police officer. READ FULL ARTICLE

For Mark Lallak, the evolution of 911 is personal. He watched it happen in real time from behind the dispatch console. When Lallak was working as a 911 telecommunicator in the ’90s, most calls came from landlines. Because the phone numbers were associated with fixed...

The City of Chicago's Office of Emergency Management and Communications (OEMC) is celebrating National 9-1-1 Education Month to honor the outstanding contributions of the City's 9-1-1 call takers and dispatchers. Additionally, OEMC will celebrate National Public...

PRINCETON, NJ - The Princeton Police Department and its Public Safety Communications Center will undergo separate accreditation reviews this month as part of a voluntary program administered by the New Jersey State Association of Chiefs of Police, Chief Matt Solovay...

An emergency communications system used by several small towns across northern Massachusetts was impacted by a cyberattack that began on Tuesday.

The Yavapai County Office of Emergency Management (YCOEM) today announced its observance of April as Emergency Communications Month, a national initiative that highlights the critical role reliable communication plays before, during, and after emergencies and disasters.

Springfield, IL (CAPITOL CITY NOW) – The Illinois State Police (ISP) announced an upgrade to all 169 Public Safety Answering Points (PSAP) throughout Illinois. All 169 locations are now powered through Next Generation 911 (NG911).  The agency says this new update...

This comes just over 18 months after an agreement with Acton collapsed. Concord officials are optimistic about their new proposal even as Carlisle leaders hedge their bets.

“This is very good,” Concord Town Manager Kerry Lafleur said as she relayed Carlisle’s decision to the Select Board. 

PEPPERELL — Officials in member towns of the Patriot Regional Emergency Communications Center are reporting a cyberattack that appears to have disrupted the phone communications of the regional dispatch center and the public safety departments of multiple towns.Officials in the towns of Pepperell, Dunstable, Townsend and Ashby released separate statements Wednesday saying the non-emergency and business phone lines for their various police, fire and EMS departments, as well as PRECC itself, were down as a result of a cyberattack discovered Tuesday morning.

As the market leader in NG911, AT&T has upgraded 1,750 emergency call centers nationwide, enhancing safety for more than 88 million people

SAN ANTONIO, March 31, 2026 /PRNewswire/ — Frost & Sullivan is pleased to announce that AT&T has been named the 2026 market leader in the Next Generation 9-1-1 (NG911) for the eighth consecutive year. AT&T’s Emergency Services IP Network (AT&T ESInet™) leads the market in advancing industry transformation that enhances public safety by supporting a more diverse set of IP-based communications during emergencies. This recognition highlights AT&T’s consistent leadership in delivering reliable, standards-based NG911 solutions while strengthening public safety communications across the United States.

GREEN BAY, WI (WTAQ-WLUK) — Employees at Brown County’s 911 dispatch center continue to express concerns about working conditions, saying the way the dispatch center is currently operating is unsafe.Now, Brown County first responders and unions who represent first responders are asking for changes.

CLEARFIELD – Charges have been filed against a former Clearfield County 911 dispatcher for sharing information from the county’s computer system and for her participation in drug sales. READ FULL ARTICLE

A dispute over the future of emergency dispatch services in McKenzie County has exposed growing tensions among local emergency responders, county officials and law enforcement.

The Boone County Emergency Management and the Public Safety Communications Center project has begun, with county officials marking it with a groundbreaking ceremony on March 18. Situated on the Boone County Public Safety Campus at the intersection of...

An Alaska woman froze to death while stranded outside in temperatures between 17 and 28 degrees Fahrenheit — with nearly 3 feet of snow on the ground — after a 911 dispatcher failed to send help for more than an hour, a lawsuit says. Alecia Lindsay, 31, was "crawling...

LEONARDTOWN, Md. — An agency built to respond to emergencies is now seeking urgent help of its own. At the March 17 meeting of the St. Mary’s County Commissioners, Department of Emergency Services Director Jennifer Utz outlined a growing crisis inside the county’s 911...

FirstNet is a secure, nationwide broadband network built specifically for public safety agencies. It provides them with priority service and the widest coverage in the United States. How is FirstNet cell coverage different from a regular cell phone plan?