Comm Center News
CPN dispatcher named Oklahoma 2022 Telecommunicator of the Year
Working as an emergency dispatcher requires a large skill set, and multitasking sits at the top of the list as one of the most helpful and essential for handling intense situations every day. Citizen Potawatomi Nation Police Department dispatcher Joan Nevin knows that...
Scott City uses new technology system to respond to emergency calls (MO)
SCOTT CITY, Mo. (KFVS) - 911 dispatchers in Scott City have a new tool to use during an emergency. Through an app on your smartphone, and with your permission, they’ll be able to access your phone’s camera, which they say will help first responders.
Former OEM dispatcher accuses supervisors, trainers of harassment (WV)
KINGWOOD – A former Preston County Office of Emergency Management dispatcher says she was subjected to inappropriate sexual conduct and retaliation after she reported her concerns to county officials.
Mindbase Joins the RapidSOS Partner Network and is now RapidSOS Ready
Mindbase provides 911 telecommunicators access to purpose-built mental health & wellness resources through the partnership with RapidSOS READ FULL ARTICLE
Seattle police begin sending automated texts, emails to 911 callers to seek feedback (WA)
The Seattle Police Department (SPD) began a new process Thursday to follow up with 911 callers and crime victims in the city. The process involves sending fully automated text messages and emails seeking feedback and aims to “improve services to the community." READ...
Alleged headlights flasher harasses 9-1-1 operator, gets arrested by deputies (CA)
VICTORVILLE -- Golden Meadow Lane in Victorville saw deputies show up following an early Monday morning phone call after 5:00am.
This is not a Broward County Issue. This is a National Issue (FL)
The city commissions of Coral Springs, Parkland, and Coconut Creek met with county and public safety representatives to discuss a possible hub system, which would make the 911 call system more efficient by streamlining information sharing and reducing response...
Hardin 911? Lawmakers and law enforcement work to reconnect police with dispatch (MT)
HARDIN — On July 15, a massive dust storm swept across I-90 near Hardin, causing blackout conditions and a 21-vehicle pile-up, which killed six people, including two children. As emergency responders from multiple agencies responded, Hardin's police department never...
Stafford County dispatcher used compassion to get a caller to put down loaded gun from his head (VA)
STAFFORD COUNTY, Va. — First responders play a vital role when answering calls from people during a vulnerable time and in an emergency, especially suicide-related ones.
City breaks ground on new dispatch center (OK)
Firefighters, police officers and emergency services personnel joined members of the community Thursday to commemorate the groundbreaking ceremony for the new City of Norman Emergency Communications and Operations Center (ECOC). READ FULL ARTICLE
Evansville Central Dispatch: Unsung heroes of Walmart’s active shooter situation (IN)
Using information from 911 calls, Evansville Central Dispatch was able to provide police with information that led them to locate the active shooter at the Walmart on Evansville’s west side. The calm and professionalism of these dispatchers helped law enforcement save...
Order details judge’s ruling on 911 funding complaint – (VA)
An order filed Thursday explains in detail a superior court judge’s ruling regarding 911 funding which the city of Roanoke Rapids raised objections to in a complaint. Judge Jeffrey Foster ultimately ruled in the county’s favor January 4.
Tennessee Becomes First in the Nation to Integrate FirstNet with AT&T ESInet for All 9-1-1 Call Centers Statewide
Tennessee has embarked upon a plan to fully back up every one of its 9-1-1 call centers with AT&T ESInet™ and FirstNet® – America’s public safety network – to increase their reliability and resiliency. This is a major step forward for public safety as Tennessee...
Authorities release 911 call from Jeremy Renner snow plow accident (NV)
RENO, Nev. (KOLO) - Truckee Meadows Fire and Rescue is releasing the 20 minute, 911 call from the New Year’s Day crash that left actor Jeremy Renner hospitalized .
Bishop Police Department clears up confusion about dispatch services (TX)
BISHOP, Texas — Residents of Bishop will no longer talk to dispatchers located in their city. Instead, someone in Corpus Christi will be on the other line, answering their call for help.
Monroe County Central Emergency Dispatch Center workers vote to unionize (IN)
Workers of the Monroe County Central Emergency Dispatch Center, who are employed by the City of Bloomington, voted 17-0 to unionize Tuesday. The workers are asking the city to recognize them as first responders, treating them in a similar way to BPD and BFD, according...
911 dispatcher talks caller from jumping off bridge (NC)
ASHEBORO — A 911 telecommunication was honored for talking a 13-year-old teenage from jumping off a bridge. On Dec. 29, 2022, a 13-year-old female of Asheboro called 911. The juvenile was experiencing an emotional crisis and threatening to jump off of a bridge...
GOTTHEIMER ANNOUNCES $1.3 MILLION FEDERAL INVESTMENT CLAWED BACK FROM WASHINGTON FOR SUSSEX COUNTY FIRST RESPONDERS (NJ)
NEXT-GEN 9-1-1 DISPATCH TECHNOLOGY FOR NEWTON, ANDOVER, SPARTA, AND HARDYSTON Today, January 17, 2023, U.S. Congressman Josh Gottheimer (NJ-5) joined with Sussex County first responders and local leaders to announce a new $1.3 million federal investment clawed back...
OP-ED: WHAT COMMUNITIES CAN LEARN ABOUT CARDIAC RESPONSE FROM DAMAR HAMLIN INCIDENT
GOOD INFORMATION FOR COMMUNICATIONS CENTER STAFF AND FIRST RESPONDERS The unsettling collapse of Buffalo Bills safety Damar Hamlin during a Monday Night Football game brought sudden cardiac arrest to the attention of millions of Americans. Surviving sudden cardiac...
Oxford County dispatch evacuated Saturday after bomb threat was reported there
A thorough search of the property was conducted, and no suspicious devices were found. The Oxford County Regional Communication Center was evacuated for several hours Saturday while officials conducted a thorough search of the property after a bomb threat was called...
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