Comm Center News
Spring-area dispatch center defying national odds amid national staffing crisis (TX)
Texas Emergency Communications Center ( Texas ECC ) this week celebrates its second anniversary of innovation, safety and service to nearly half a million residents in Harris County.
Nebraska Public Service Commission opens probes into Windstream, Lumen
Nebraska's Public Service Commission formally opened investigations into the state's two largest telecommunications providers Tuesday over their role in separate disruptions to 911 services in Southeast Nebraska in late August and early September. READ FULL ARTICLE
The highs and lows of 9-1-1 communicators – (WY)
CASPER, Wyo. (Wyoming News Now) - After terrorists flew planes into the twin towers of the World trade Center in 2001... firefighters, paramedics, and police officers rushed to the scene. But it’s the sometimes overlooked 9-1-1 communicators who were frantically...
Hope for St. Louis’ 911 system? Hiring is up after big pay raises (MO)
A rush of new hires is giving the city’s beleaguered 911 dispatch system something it’s been short on in recent years: hope. City officials say that since they gave dispatcher salaries a big boost in July, they’ve gotten more than 100 new applications, hired 26 and...
Oakland announces $2.5M investment to improve troubled 911 system (CA)
OAKLAND – Oakland city leaders announced Monday a $2.5 million investment to improve the city's 911 system, following criticism over slow response times and recent outages.
“We had to help them:” NYPD emergency dispatchers remembering answering the call on 9/11 (NY)
NEW YORK -- September 11, 2001 was a day many NYPD emergency phone dispatchers won't ever forget. As CBS New York's Jenna DeAngelis reports, they provided a link between victims of the attacks and first responders.
Brevard EOC vows to be ready for 2024 hurricane season with new facility (FL)
The new Brevard County Emergency Operations Center to be located at 1751 Huntington Lane in Rockledge will house a consolidated dispatch center for the Brevard County Fire Rescue and the Brevard County Sheriff’s office in addition to the Brevard County Emergency...
Missouri 911 dispatchers can now qualify as first responders. Here’s why that matters (MO)
A bill Missouri Governor Mike Parson signed into law in August gives dispatchers access to expanded benefits, including mental health care services and earlier retirement, by defining them as first responders and allowing jurisdictions to do the same.
Cullman community pays tribute following murder-suicide of Cullman County dispatcher (AL)
White served as the Cullman County Sheriff’s Office’s dispatch supervisor. She spent seven years with the department, having worked there since she was 16-years-old. READ FULL ARTICLE
IXP Donates Innovative Kits to the Lawrence Police Dept. Enhancing First Responders’ Abilities for Autistic Children
PRINCETON, NJ, UNITED STATES, September 5, 2023/EINPresswire.com/ -- IXP Corporation, a leading public safety company, is proud to announce its donation of a specialized kit designed to support first responders in assisting autistic children during distressing...
Cullman County Sheriff deputy killed dispatcher girlfriend in murder-suicide at Orange Beach (AL)
ORANGE BEACH — Two Cullman County Sheriff’s department employees are dead after a Sheriff Deputy killed a shift supervisor and then himself after an argument escalated to gun violence early Thursday morning, Sept. 7. READ FULL ARTICLE
Town of Leesburg Breaks Ground On Expanded, Renovated Public Safety Facility (VA)
Leesburg, VA (September 7, 2023) – Chief of Police Thea Pirnat and the proud members of the Leesburg Police Department, along with Mayor Kelly Burk and members of the Town Council, the Leesburg Town Government staff and representatives from Hoar Construction and...
Sioux Falls area emergency communication service to restructure -(SD)
The emergency communication service serving the Sioux Falls area is undergoing a restructuring. Metro Communications is the organization that handles 911 calls for Minnehaha County, including Sioux Falls. They coordinate emergency dispatch services with police,...
Delaware County’s 911 Center certified among the tops in the nation (PA)
Delaware County’s 911 Center is one of the best in the nation, officially. Delaware County Emergency Services Director Timothy Boyce announced that the county’s 911 Emergency Services Center had met all of the requirements and was officially designated as nationally...
South Sound 911 launches first 911 Community Academy – (WA)
Pierce County residents can learn about the inner workings of their local 911 center through participation in the South Sound 911 Community Academy. The no-cost academy is scheduled from Oct. 3 to Nov. 7 and will host sessions on Tuesdays, 6:30 – 8 p.m.,...
Vision 2023 Summit Returns to Las Vegas Sept. 25-28
FirstNet® Users Conference Brings Public Safety Together FOR IMMEDIATE RELEASE: September 6, 2023 Las Vegas, NV — Vision 2023: the FirstNet Users Summit is coming back to Las Vegas to convene progressive public safety leaders with the latest in innovative...
LONGEST-SERVING DISPATCHER IN JENKS RETIRING AFTER 46 YEARS ON THE JOB (OK)
A Jenks man is retiring after working as a dispatcher for the Jenks police department for 46 years. Bruce Parker is the longest-serving dispatcher in the department's history. He said he was born and raised in Jenks, and it's been an honor to serve his...
97 D.C. neighborhood leaders urge change in city response to 911 calls
Nearly 100 neighborhood representatives in D.C. signed a letter sent to city leaders Tuesday decrying the operations at the city’s 911 center and calling for more transparency. “These chronic problems have diminished residents’ faith in our city’s emergency response...
Lee Commissioners award contract for Emergency Operations Center expansion (FL)
The Lee Board of County Commissioners voted Tuesday to award a contract for a two-story, 36,873 square-foot addition to the existing Emergency Operations Center at 2675 Ortiz Ave., Fort Myers.
‘A critical service’: Nebraska lawmaker concerned over 2 major 911 outages just days apart
A Nebraska senator says he has concerns about the state's infrastructure after two separate 911 outages disrupted critical emergency services for 12 hours each. READ FULL ARTICLE
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Wednesday, April 19, 2023 9:30 PT / 10:30 MT / 11:30 CT / 12:30 ET
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