Knox Regional Communications Center (KRCC), the county’s Rockland-based 911 dispatch service, found itself in a personnel crisis again last week. Staff by late Wednesday, Feb. 5, was reportedly down to just a handful, and Knox County Sheriff’s Office has now stepped...

In a significant move to bolster public safety, the Las Vegas Valley is upgrading its 911 system to the advanced NextGeneration 911 (NG911) platform. This transition will enable residents to send photos and videos directly to emergency dispatchers, enhancing the...

After being one of the last counties in Ohio to transition to the 911 system, Carroll County has been on the razor’s edge of the Next Generation 911 system as part of its pilot program. READ FULL ARTICLE

Years in the making, Outagamie County finally has a new 911 dispatch center. The first call into the new facility was at 9:20 Thursday morning. "I no longer will dread going to work and walking down the stairs into what we call the dungeon," said Heather Fischer,...

A nearly 20-year emergency communications veteran is being recognized for their service and dedication to the profession nationally. Lyon County Emergency Communications Center Director Roxanne VanGundy announced via a news release Friday that Sarah Jensen has been...

The borough has reached a $225,000 settlement with a former town emergency services dispatcher who sued the borough, claiming he was fired because he was a whistleblower and was subjected to a hostile workplace. READ FULL ARTICLE

Ohio’s 911 system is getting a major upgrade. Rural eastern Ohio’s Washington and Monroe counties have become the first in the state to implement Next Generation 911 (NG911), an internet-based emergency response system that allows Ohioans in an emergency to...

In December, Casandra Reid of Lenoir became the very first student to graduate from the 911 Communications & Operations program at Richmond Community College, a goal she set for herself when she signed up in fall 2023. “I was determined to finish in one year and...

NASHVILLE, Tenn. (WSMV) - A resolution to approve a mutual aid agreement between Metro Nashville and the Fairfax County Department of Public Safety Communications (Virginia) is up for discussion during Tuesday night’s Metro Council meeting. The resolution aims to...

PATERSON — The building on Pennsylvania Avenue where the city is spending more than $10 million to create a new emergency communications center sits within a federal flood risk area, Mayor Andre Sayegh announced recently. Sayegh said in a public notice issued on Jan....

Conspicuously absent from the auction-proceeds language is any mention of mention of using the spectrum-auction proceeds to fund the transition of 911 centers nationwide from legacy systems to IP-based NG911 technologies—something former FCC Chairwoman Jessica...

Laura Munson’s mother waited nearly two minutes for an emergency dispatcher to answer, hoping to hear a human voice on the other end of the line. Laura’s father, Bob, was unconscious and needed an ambulance.  As precious seconds ticked away, her mother hung up...

 An  emergency dispatcher repeatedly threatened “to shoot everyone at work” if passed over for promotion, according to a complaint filed with the state’s Occupational Safety and Health Administration. READ FUULL ARTICLE

Meagan Sullivan's original plan was to be a kindergarten teacher. The idea of teaching children intrigued her. She lasted two months. Sullivan, 34, is helping people in another way, working as an Erie County 911 telecommunicator. She sits behind a bank of eight large...

The city of Toledo is currently in negotiations with the Willamette Valley Communications Center in Salem for the handling Toledo’s 911 emergency calls in the future. The city has had its own 911 dispatch center for many years, but staffing shortages and limited...

Governor Kathy Hochul today announced that $55 million would be awarded to 57 counties and New York City to bolster the State’s emergency response and communications systems through two grants — a $45 million grant under the State Interoperable Communications Formula...

What is a 911 CAD System? At its foundation, a CAD system functions as the central command for emergency response operations, equipping dispatchers with essential tools to efficiently receive, assess, and allocate resources. Acting as a unified hub, it captures,...

The average caller would never know, but dialing 911 during an emergency isn’t possible in several Missouri counties. While the call will go through, in parts of southeast Missouri, the number is instead rerouted to a traditional 10-digit landline. But that won’t be...

“We’re here today to advocate for S.P.11 to try and provide funding for telecommunicators to be able to help them perform CPR over the phone if they aren’t certified, and to be able to recognize when it’s time to start CPR,” said Richmond Carson, who performed...

A Carroll County dispatcher was fired in November after the sheriff heard a phone call that took place just hours before Jackson Kradle was found dead July 28. KWQC has obtained the termination letter showing Carroll County officials knew crimes were happening that...