Top Comm Center Headlines

News & Articles

John Stuermer To Retire From 911 Center – (TN)

John Stuermer, who has been the executive director of the Hamilton County 9-1-1 Emergency Communications District since 2004, has announced his intention to retire, effective Dec. 13. The District’s Board of Directors chose the current operations director, Jeff...

Meet 9-1-1, the Next Generation (PA)

Not only was Clarion County the first county in Pennsylvania to have a 9-1-1 service, but the county is also now part of 10 counties in the Northern Tier region that successfully upgraded to the Next Generation 911 system. READ FULL ARTICLE

Aurora 911 launches nurse navigation program – (CO)

Aurora 911 recently launched a nurse navigation program to help residents avoid unnecessary and costly emergency or urgent care trips.. The service will now redirect callers to licensed nurses to receive care. The pilot nurse navigation program was gifted to Aurora...

FCC Updates Rules To Improve 911 Reliability

The Commission adopts rules designed to ensure that 911 special facilities, including PSAPs, receive timely and actionable information about 911 service outages that potentially affect them READ REPORT AND ORDER as well as Commissioners Statements HERE

Ulster County 911 dispatchers honored – (NY)

KINGSTON – Ulster County’s emergency services dispatchers have been honored by the county dispatchers for exceptional skill and professionalism during a weekend of high stress calls where they provided life-saving measures, repeatedly.

Ground is broken on emergency call center (NM)

Otero County officials broke ground on the Otero County Public Safety Answering Point Center Nov. 9 in Alamogordo. The Center, also known as PSAP, will function as a hub for emergency calls for Otero County, the Village of Cloudcroft and the City of Alamogordo,...

Subscribe to Comm Center News

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

ECC EventsMORE>

PartnersMORE>

911 dispatcher calls Chicago a place that ‘caters strictly to criminals who target the innocent’ [VIDEO] (IL)

From CBS CHICAGO on 05/16/2022 | 911 dispatcher Keith Thornton Jr. calls Chicago a place that 'caters strictly to criminals who target the innocent'. Thornton is the 911 dispatcher praised for how he coordinated the response the night officers Ella French and Carlos...

Baldwin 9-11 dispatcher honored for saving life of Summerdale mayor [VIDEO] (FL)

https://www.youtube.com/watch?v=ZZIhqDfi88A

Brentwood Celebrates National Public Safety Telecommunicators Week (TN)

The City of Brentwood and the state of Tennessee are celebrating this week as it is National Public Safety Telecommunicators Week. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the...

Dispatcher Appreciation Week: An inside look at Nampa Police’s 24-hour service (ID)

https://www.youtube.com/watch?v=FWtYWROT96w For 24 hours a day, seven days a week, 911 dispatchers are on the job answering calls for help in emergencies. "We're here to answer the calls when you're having your worst day," said Jazmine Eguia, an Emergency...

What is a Telecommunicator? (FL)

April 10 through April 16 is #NationalPublicSafetyTelecommunicatorsWeek. Held every year during the second week of April, #NPSTW is a time to recognize telecommunications personnel in the public safety community for their service and commitment to the profession....

RPD Celebrates 911 Dispatchers (TX)

RICHARDON POLICE DEPARTMENT Video Link: https://youtu.be/IwAOkyhlSKg The Richardson Police Department is celebrating 911 Dispatchers during National Public Safety Telecommunicators Week (April 10 – 16.) We say thank you to these special first responders, who answer...

Hobart dispatcher wins Australasian award after life saving emergency response [VIDEO] (Tasmania)

https://www.youtube.com/watch?v=KLOEnDxLJ24 A Tasmanian emergency dispatcher has been honoured for his calm handling of an incident involving a 69 year old man who cut his leg with a power tool...

A look Inside Durham’s 911 Call Center: Dispatcher Dwayne McIntire (NC)

Meet #Durham911 Dispatcher Dwayne McIntire, who shares more about his career serving in our Durham Emergency Communications Center. Watch for more videos coming soon in our series as we talk about the work, the challenges, and the rewards of serving in the Bull City....

Shortage of 911 operators impacts Midlands mother (SC)

ABC NEWS– Right now, there’s a critical shortage of 911 operators all across the nation. With roughly 240 million 911 calls coming in every year, some cities are missing up to half their usual dispatchers. This means some emergency calls are going unanswered,...
 

Opinions

Unsung heroes (WY)

To the Editor:Can we take a minute to talk about some of our most unsung heroes in our county? I’m referring to our dispatchers, the people who answer our calls when we are having an emergency. 
It’s important for our citizens to know how often these people are forgotten as some of our most important heroes in our community. When we call them, it doesn’t matter which town we are from, whether we are in the city or the county. What matters to them is getting us the help we need, as quickly and efficiently as they can. They are our fist line of defense in every situation that comes to them. They have to make the decision of who needs to be notified and sent our way. They have to know what to tell us to do in any emergency that we call them with, how to administer first aid, how to perform CPR, the safest measures to take when there’s been an accident, etc. They must keep us as calm as possible, often in situations that seem like the worst moments of our lives. 
Most importantly they are doing all of these things simultaneously. While they are dealing with us they are also monitoring our rescuers’ safety, locations and providing quickest route details. In most cases they don’t ever know the outcome of any given situation. When we hang up with them, we often forget that they have just experienced our trauma with us, but they have to be ready to answer the next call when it comes in. Can most of us imagine what the weight of that might feel like? 
After saying all of this, I’m wondering if our two governing bodies, the city council and county commissioners, have given this any thought? 
We’ve all heard about communication equipment and whether we should or shouldn’t pay for it. We’ve all heard about the possibility of a joint powers board and should we have one or not. We’ve heard discussion of the possibility of splitting the dispatch center into two different centers. 
Have these two governing entities ever talked to the people who matter significantly here? Again, referring to the dispatchers who are doing this extremely difficult job. Are they asking for their input on what they might need, to do their jobs most efficiently? Were any of them ever asked to be on a joint  powers board? Have they been asked if they want to split the dispatch center? Have they been asked for any input at all?
Are these governing agencies choosing to make all of these decisions, that affect the public’s safety, without talking to the people who actually do the job?
I believe every city council member and county commissioner should be required to spend a 12-hour shift in the dispatch center watching what these people do to keep us safe. When they do, they should pray that it’s not one of the “bad days” because they might leave there a little scarred. Maybe if we require this of them before they make these important decisions they will realize that these are not just glorified receptionists we are talking about. 
These forgotten heroes the dispatchers are in fact the oil and fuel that keeps the rest of the machine running!

 

Your Stories

Why Me to Represent Some of You?

By Lee Ann Magoski...

Why Me to Represent Some of You?

By Lee Ann Magoski...

UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

Stay Up to Date With The Latest News & Updates

Share Your Story

Join our community to share your experience and connect and collaborate with colleagues.

Join Our Newsletter

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

* indicates required

Follow Us

Stay connected with the latestEmergency Communications News, Articles & Information.