AUGUSTA, Ga. (WRDW/WAGT) -- The tape was rolling when a 911 dispatcher's microphone accidentally went live as she seemingly admits to getting high on the job. But Augusta 911 says it's all a misunderstanding. It sparked a two-fold investigation, first by the Augusta...

Since June, the 38-year-old woman used an unregistered pre-paid cellphone to tie up dispatchers, as well as FDNY firefighters and NYPD officers, with the phony calls. Hello. This is 9-1-1. What is your emergency, this time. A 38-year-old Bronx woman was arrested for...

TECUMSEH, Ont. -- The cost for policing in Tecumseh is among the lowest in the region, but it's being impacted by an increase in 9-1-1 misdials. Council on Tuesday received a report on the cost for OPP service since 2020 is the final year of the town's six-year...

A man called Unified police after sundown on a March day to report a person was lying down in a parking lot near the Pizza Hut where he worked in Millcreek. He said that person was wearing dark clothes, and told the dispatcher he was worried. “I’d hate to see him get...

Cybersecurity and interoperability take the spotlight in the newest update to the National Emergency Communications Plan (NECP) from the Homeland Security Department’s Cybersecurity and Infrastructure Security Agency (CISA). Released Sept. 25, the plan...

Describing the current emergency 9-1-1 system as “old and outdated,” Highland County Sheriff Donnie Barrera told the Highland County commissioners Wednesday that 9-1-1 coordinator Scott Miller and Emergency Management Director David Bushelman were in the final stages...

PRINCETON — When someone calls 911 in an emergency, the first responder to that call is an emergency public safety telecommunicator. However, those telecommunicators still don’t fall under the official classification of a “first responder.” That is a situation...

RALEIGH (WTVD) -- A City of Raleigh 911 dispatcher resigned after being arrested by federal agents and indicted in an investigation by the FBI and the U.S. Attorney's office in the Southern District of New York. According to a recent news release the FBI...

Committees of the Jefferson County Quorum Court on Tuesday will consider a nearly $27.5 million 2020 budget when they meet at 5:30 p.m. The proposed budget calls for $8.275 million in the 2020 County General Fund and another $19.160 million in miscellaneous funds....

[...]Fire department communication center makeover The Fire Department Communications Center is replacing its 1960s/’70s-era consoles with updated equipment. The old consoles have been removed and the main floor of the Communications Center has been cleared of all but...

CUSTER COUNTY—One of two interest payments on a county property was approved by the Custer County Board of Supervisors on Tuesday morning. A bond payment of the judicial center was approved in the amount of $30,351.25. Deputy Treasurer Lana Moran said two interest...

Cincinnati officials say they've shaved five weeks off the time it takes to hire call takers and dispatchers for the city's emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks.  It used to be...

After 10 years in the Navy as a fighter pilot - deployed in Japan and Washington state, Lt. Commander Rebecca Ping secured a Masters of Science degree in emergency management and began working for Needham in 2017 as its emergency management administrator. Then, in...

(TNS) — Emergency dispatch operators in Rock County, Wis., have a new tool that allows them to track 911 callers faster and more accurately than ever before. Help support reporting that brings important issues to light. By subscribing, you can help us continue to...

The Orleans Parish Communication District has agreed to negotiate a contract with a local architecture company to design an expansion of the Chief Warren E. McDaniels Sr. 911 Center.  The OPCD Board of Commissioners on Tuesday unanimously passed a resolution allowing...

Cincinnati officials say they've shaved five weeks off the time it takes to hire call takers and dispatchers for the city's emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks.  It used to be...

Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible. “It typically is...

Sheriff warns county is one dispatcher away from not being able to answer all calls. Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble. “We are one person away from not being able to...

COOK COUNTY, Minn. (KBJR) – A Cook County dispatcher can add something new to her resume: helping deliver a baby. According to the Cook County Sheriff’s Office and Public Safety Facebook page, the sheriff’s office received a call around 1:41 a.m. Tuesday of a woman in...

ROCHESTER, Minn. - Do you know when to call 911? It sounds simple, but it's not always an easy determination to make. "One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of...