Top Comm Center Headlines

Emergency services dispatchers honored

CUMBERLAND — As much of the United States observed Patriot Day, a national day to honor victims of the tragic events of Sept. 11, 2001, local emergency communication dispatchers were honored Tuesday in a separate ceremony to highlight the essential role they play...

KSP Post 16 seeking dispatcher applicants

HENDERSON, Ky. (9/13/19) — Kentucky State Police is currently accepting applications for the position of police telecommunicator I for Post 16 in Henderson which serves Henderson, Union, Daviess, Hancock, Ohio and McLean counties.

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Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

Silver Lining

Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.

Quality Dispatch

The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?

Raising Awareness

Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.

Gear Up

Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.

Your Stories

Ambulance dispatcher inspires young people

As part of a series created for BBC Bitesize, North West Ambulance Service (NWAS) Dispatcher Emily Blezard has been speaking about her role to inspire young people thinking about their careers.

Ambulance dispatcher inspires young people

As part of a series created for BBC Bitesize, North West Ambulance Service (NWAS) Dispatcher Emily Blezard has been speaking about her role to inspire young people thinking about their careers.

Advice from the Dispatcher who Took the First Call on Sunday’s Apartment Fire

Sunday’s fire in Mandan sparked a chain reaction from first responders.
In all the commotion, the heroes coordinating the help behind the scenes are rarely thought of.

Why Train?

Heidi DiGennaro
When you started, everything was overwhelming. There was fear or excitement in touching the equipment, the constant dread you might break something, and the encouragement to go ahead from your trainer. Training seemed to take so long, and there was something both terrifying and liberating about operating on your own.

Route 91 Harvest Music Festival

I am going to tell my story about that day, the Oct. 1 Shooting, even though in my eyes, that’s not the official name. I can’t bring myself to call it that. I am going to be raw, honest, and open because I think that is what people should hear. It may not be what you want to hear, but it’s what I need for you to know.

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