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Lumen chosen to provide Next Gen 911 to State of Nebraska
The State of Nebraska recently selected Lumen (NYSE: LUMN) to help it transition to a next generation 911 platform using the company's emergency service network, IP-based software, applications and call routing services. Transitioning to Lumen's current NG911 platform...
Non-Emergency Numbers for Center marked as SPAM RISK, resolution shared (CO)
A Colorado Communications Center in Durango recently encountered an issue where their non-emergency lines were being marked as SPAM RISK. The problem had been reported by both citizens and officers. This posed not only the normal problem of people avoiding SPAM calls...
FirstNet® Brings First Responders Innovative Mission-Ready Communications Tools
What's the news? FirstNet, Built with AT&T* – America's public safety network – is driving innovation in lifesaving, public safety technology. Now, first responders have access to 4 new mission-driven solutions exclusively available to all FirstNet subscribers:...
911 Report Card: What the center is doing to make improvements (AZ)
TUCSON, Ariz. (KGUN) — A scathing report card was released on the 911 call center here in Tucson and now the center is working on solutions to tackle the issues in front of them. Employees detailed a work environment to the LLC as a "sinking ship." There were also...
Plans on Joint Law Enforcement Center still moving forward despite vote fail (NE)
On Nov. 3, 2020, the center’s ballot item failed in Dodge County with 8,128 votes against 7,167 and in Fremont with 5,731 votes against 4,782, putting an end to plans to house FPD, Dodge County Sheriff’s Office and Fremont/Dodge County 911 Communications Center in the...
Palo Alto County Public Safety Center Update (CA)
The Palo Alto County Public Safety Center is comprised of four different branches. It serves the County as the E-911 / Communications Center, Emergency Management, Sheriff’s Office and Jail. The center was constructed in 1908. Due to the continuing decline in...
Prison Terms Imposed In Child Abuse Cases Involving 911 Dispatcher And DCS Case Manager (AZ)
Brian and Monica Campbell must serve at least 85 percent of their sentence before being eligible for release, according to Judge Timothy Dickerson. The couple pleaded guilty in December to committing four acts of abuse between 2016 and 2018 against four children...
Update given on county, city working to combine dispatch centers (NE)
MADISON — A goal that officials described as in the works for about 40 years appears ready to be completed later this year. At Wednesday’s meeting of the Madison County Board of Commissioners, Sheriff Todd Volk and Norfolk Police Chief Don Miller provided updates on...
Hays County Opens Bond-Funded Public Safety Facilities (TX)
It has been more than three decades since Hays County opened its current sheriff’s office and jail. In 1989, the population of Hays County was around 65,400. Since then, Hays County has become one of the fastest-growing counties in the country, and in 2019, the...
Northampton citizens urged to sign up for Code Red (VA)
JACKSON – Northampton County has been using the “Code Red” system for a decade now, but less than half of the people in the county are signed up to receive general and emergency alerts. That was the update provided by Northampton County E911 Director Tammie Piland at...
N4T Investigators: 9-1-1 Please Hold – UPDATE (AZ)
TUCSON (KVOA) - There has been a major shake-up inside Tucson's 9-1-1 dispatch center after a scathing report about its working conditions was released last year. It was back in 2017 when the News 4 Tucson Investigators broke the story about dangerously-long wait...
Colorado City Marshal’s Office rolls out text-to-911 program as a vital boost to public safety (UT)
ST. GEORGE — The Colorado City Marshal’s Office recently rolled out leading edge technology that will allow residents to communicate with emergency dispatch by text, which officials say is a vital component in the department’s continuing efforts to enhance public...
FirstNet Powers the Future of Emergency Management
By Kyle S. Richardson, Senior Public Safety Advisor, First Responder Network Authority
Emergency management thrives on good communication, and good communication is based on good information—pertinent, timely information. As a senior public safety advisor for the First Responder Network Authority (FirstNet Authority), I work with emergency managers and other officials to understand their current public safety communications, and what they need and want in the future.
One big thing I hear is that, with advances in broadband technologies, emergency managers now have access to more and better information than ever before. FirstNet, the nationwide public safety broadband network, is a key to accessing these new data sources at the right time and the right place. READ FULL ARTICLE
Albany to pay $200k to woman raped after police were called to her aid (NY)
ALBANY — The city of Albany will pay $200,000 to settle a federal lawsuit filed by a woman who was raped after three police officers failed to come to her aid when her friend called 911 and warned a dispatcher that she was incapacitated and being held in an apartment...
NEW WASHINGTON COUNTY COMMUNICATIONS CENTER OFFICIALLY IN USE (IA)
A several years-long dream for the Washington County 911 dispatch staff and other public safety agencies is now a reality as the new Washington County Communications Center is up and running. The dispatch staff officially moved into the new building on Wednesday,...
After nearly 31 years, Marion dispatcher is preparing to hang up her headset for the final time (IA)
CEDAR RAPIDS, Iowa (KCRG) - Communications operators, otherwise known as dispatchers, are the first people on the line when you call 911. After nearly 31 years at the Marion Police Department, one dispatcher is preparing to hang up her headset for the final time. The...
911 Dispatcher helps deliver baby (MS)
DESOTO COUNTY, Miss. — 9-1-1 emergency dispatchers need to be ready for just about anything. That was the case for one dispatcher in North Mississippi. Now, two DeSoto county women are now bonded over a recent call from one panicked husband. “DeSoto County 911, what...
“Snow” Joke: Craig Ending A Public Safety Career That Dates Back 47 Years
Over the years, Whitfield County Emergency Services Director Claude Craig has seen his share of snowstorms, floods, tornadoes, car crashes, chemical spills, fires, and other disasters. He’s made it his life’s mission to help his fellow citizens cope with the aftermath...
911 operators lauded as unsung heroes of 2020 (IN)
INDIANAPOLIS—“911. Where is your emergency?” is the first question someone hears after dialing for emergency help. From there, a telecommunicator, as they are called, will do everything in their power to understand the situation so they can get help to the...
Officials: New facility will improve emergency services coordination in McCormick County (SC)
It will be the heartbeat of emergency services for McCormick County. The new 10,000-square-foot Emergency Management Services headquarters under construction along South Mine Street is a longtime dream coming to fruition, officials said. “It’s very important to have a...
UPCOMING WEBINARS
Thursday, January 21, 2021
PSSA Panel Discussion: 4.9 GHz Petitions
9:00 a.m. PT/10:00 a.m. MT/11:00 a.m. CT/12:00 p.m. ET
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Opinions
Editorial: County dispatch center offers Ripon better, faster service at less cost (WI)
Recent objections to a proposal to move Ripon’s dispatch center from Ripon City Hall to Fond du Lac County have come in the form of first-person testimonials which, while gratifying in their endorsement of Ripon’s stellar emergency personnel, unwittingly make the case...
Our View: Thank you, Sheriff Jeff Danker, for all of your hard work and dedication (IA)
For more than 40 years, Jeff Danker has worked to protect people. For the last 28 years, he has done much as the sheriff of Pottawattamie County. During that time, he and his staff have worked diligently to make sure the county stayed current with the technological...
Your Views: Readers talk 911 dispatchers and more (IA)
Thank you to Hanusa, Dawson on 911 bill On behalf of Iowa APCO and Iowa NENA, we want to thank the 88th General Assembly of the Iowa Legislature for passing Senate File 2373. This bill made an important change to Iowa law by defining telecommunicators/911 dispatchers...
Dispatch center decision should be made on data and practicality (WI)
I have been watching the discussions on the 911 system at the City Council level. As someone who worked on the team that installed the initial system and was the team leader for the development and installation of the radio communications system project in FdL County...
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