Top Comm Center Headlines

Retired Bath police chief dies unexpectedly (ME)

BATH — Retired Bath Police Chief Lawrence “Max” Dawson, 67, passed away unexpectedly at his Phippsburg home on Friday, Nov. 27. He retired in 1998 and became the director of the Sagadahoc County Communications Center and Emergency Management. He later served as...

911 dispatcher who died from COVID-19 laid to rest (IL)

CHICAGO — A 911 emergency dispatcher who died from COVID-19 was laid to rest Monday. A procession was held outdoors the Office of Emergency Management on West Madison. Guadalupe “Lupe” Lopez, 58, labored within the division for greater than 30 years. The Little...

County Officials Note 911 Dispatch Honors and more (NJ)

A recent honor for Hunterdon County’s 911 dispatch team was announced, recognized by the Association of Public Safety Communications Officials/APCO International, the world’s largest and oldest organization of public safety professionals. “They were recognized for...

911 Dispatchers Busier Than Ever During Pandemic (NY)

They're the first line of defense should an emergency arise. Local 911 dispatchers have a difficult job, and their work never stops. Many of them spend long hours away from their families, especially on busy holidays. One of the men in charge of keeping the center...

County completes upgrade to 911 system (WI)

After more than 18 months of work, Taylor County’s 9-1-1 upgrade is completed. According to sheriff Larry Woebbeking, the upgrades were necessary due to the age of the previous equipment and technology changes. The county’s dispatch center, located at the courthouse,...

Remembering Ray Flynn

By Edward Parkinson, FirstNet Authority CEO
The First Responder Network Authority (FirstNet Authority) is saddened to learn of the passing of Assistant Sheriff Raymond Flynn (Ret.) of the Las Vegas Metropolitan Police Department.  We extend our thoughts and prayers to Ray’s family and friends.
Ray dedicated his life to public service and helping others.  He was a nationally recognized leader on public safety communications issues, and is considered a founding member of the FirstNet Authority family through his work on the Public Safety Alliance and FirstNet’s Public Safety Advisory Committee.  
FirstNet owes much of its success today to people like Ray, whose tenacity and hard work as an advocate for public safety led to the establishment of the nationwide public safety broadband network. 
The FirstNet Authority will miss Ray and remember the legacy he leaves behind for public safety every day.

911 dispatcher thwarts scam that surprised even police (ME)

FALMOUTH, Maine — Lee Ruby, a dispatcher with the Falmouth Police Department, gets more than a dozen calls a day from people, mostly elderly, who may have been the target of a scam. 'My grandson just called me and said he was in jail, he's stranded needs money,' said...

Emergency Management to use state tower (MI)

Bessemer — The Gogebic County Board of Commissioners on Tuesday approved a resolution for a license agreement with the state of Michigan to place emergency management communications equipment on state towers. The Michigan Public Safety Communications Systems...

UPCOMING WEBINARS


Tuesday, November 10, 2020

Deploying Smartphones as Body Cameras: An All-in-One Solution

11:00 am PT, 12:00 pm MT, 1:00 pm CT, 2:00 pm ET

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Customizable, Reliable, Affordable, Secure 9-1-1 solution

A conversation with Darold Whitmer from nga911 about their cloud based solution

Addressing changes Watch now: Bristol, Virginia working to comply with Next Generation 911 system (VA)

Four-and-a-half minutes. That’s how long it took for a Washington County dispatcher to locate an emergency call in 2018 where three bodies had been found in a home near Watauga Road. Confusing addresses, misplaced numbers and duplicate street names can cause...

All Things ECC LIVE – Las Vegas Fire & Rescue

A conversation With Matt Grogan, Communications Specialist, about everything from Route 91 to COVID to Social Unrest and their affect on the Communications Center

Intelligent Scheduling for Safe Cities

A conversation with Greg Kandel and Jason Klink from Informer Systems about automated scheduling for public safety

Considerations when building a Public Safety Communications Center

Willis Carter offers insight on lessens learned and suggestion reference Building one in the current COVID-19 environment

ECC Operations During COVID-19

A conversation with Nonie McCandless about operations in a rural communications center during this pandemic

What All Things ECC has to Offer

Information about a website dedicated to the true first, first responders

ATECC LIVE – Considerations when building a Public Safety Communications Center

Having recently been in charge of building a new public safety communications center, Willis Carter offers insight on lessens learned and suggestions for building one in the current COVID-19 environment

10 Minute Tune: Johnny Gates – Man Flirts with 911 Dispatcher (For Radio Show)

Johnny Gates penned a fun tune about a man flirting with a 911 Dispatcher. This is not a real call.

Elmore County Idaho joins new first responder communication network

At just over 3,000 square miles, Elmore County is one of the largest in Idaho, but also one of the most remote, meaning radio and wireless communication can sometimes be a struggle.

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Drumroll please … Tune in to the #FirstNetAuthority Board meeting NEXT WEEK to meet the winner of the Chief @HarlinMcewen Public Safety Broadband Communications Award!

Mark your calendar for Dec 9th at 11 a.m. ET and join the live webcast here: https://firstnet.gov/newsroom/events/firstnet-authority-combined-board-and-board-committees-meeting-december-2020

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Put Aside Caller’s Anger

Eric Harne
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.

‘9-1-1. Please Leave a Message’ (OR)

The residents of Portland are getting a look at the future of police services, and response time in Portland. It’s not going to be pretty, judging from this Oregonian headline:“Intruder with knife, boy being held: No Portland police response for 1 hour, 36...

Voice of the People, Sept. 7, 2020

When faced with an emergency, we’re taught to recognize another group of essential unsung heroes: 9-1-1 dispatchers. Every day in over 6,000 public safety call centers in the U.S., 9-1-1 dispatchers are picking up the phone to help people in crisis, some facing their...

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UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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