Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A woman in Twinsburg, Ohio was involved in a shocking police call -- but...

COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative. READ FULL ARTICLE

Auburn fire and communications personnel were recognized on Friday for their actions in rescuing a woman with paraplegia from her burning home, and dispatchers said Auburn Public Safety's Text-to-911 program played a critical role. A dozen personnel with the Auburn...

Despite widespread concerns from the leaders of county Public Safety Answering Points (PSAPs) across the state, Gov. Kim Reynolds has signed a budget bill — Senate File 659 — without a line item veto of a provision that authorizes the state to “request reimbursement...

A Potter County Sheriff’s Office employee will deploy later this week to support emergency dispatch operations in Kerrville, as part of a coordinated response to widespread flooding in Central Texas. READ FULL ARTICLE

 After more than 56 years, the Germantown Police Department's dispatch center has transferred its emergency call operations to the Washington County Sheriff's Department. "Today for the first time in over 56 years the microphones in the communications center of the...

AT&T announces that AT&T ESInet—the carrier’s i3-compliant Emergency Services IP Network (ESInet) that is designed to help enable next-generation 911 (NG911)—will support photo and video messaging natively within 911 systems, as well as the delivery of...

An outage snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly called for medics to help a man who later died in custody.

A judge in Philadelphia has ordered that striking AFSCME District Council 33 members who work in the 911 call center must return to work, according to newly released court documents.

“Time saves lives,” Milam said. “It is universally understood amongst emergency services in Sebastian County that 911 consolidation will be a benefit to them." FORT SMITH, Ark. — In an effort to cut down emergency response times and improve coordination among first...

Emergency calls to 911 in Fort Worth a year ago were answered and serviced in ways very different from such calls made today — differences that, ideally, the caller doesn’t notice.

Chesterton’s Town Council and Chesterton Police Chief Tim Richardson are calling for the immediate resignation of Porter County E-911 Director Debbie Gunn, accusing her of false statements regarding the performance of the Chesterton/Porter joint dispatch center during...

Following a vote by the Spokane Regional Emergency Communications (SREC) Board to end their contract for dispatch services for the Spokane Fire Department (SFD) on January 1, 2026, City of Spokane replied with plans to create their own emergency communications system....

Phelps County Communication Center has been renamed the Paula Volkmer 9-1-1 Center in honor of its long-time chief. “She gave her life to a purpose,” said Steve Zap, Phelps County Emergency Services District board chairman said June 19 just before the board meeting....

Today, NENA: The 9-1-1 Association announced the appointment of John Provenzano as its new Chief Executive Officer, effective July 14. The announcement came at the start of the NENA 2025 Conference & Expo in Long Beach, California. READ FULL ARTILCE

Fort Smith and Sebastian County are working to consolidate all emergency calls into one location. The City of Fort Smith will operate the new consolidated 911 call center. A board made up of city and county leaders will oversee the facility, but they only have about...

Forthcoming additions to AT&T ESInet™ like improved picture messaging and automatic vehicle crash alerts represent the latest milestone in AT&T’s commitment to building the future of 9-1-1.  READ FULL ARTICLE

Reps. VanderWall, Morgan introduce bills creating grant program to modernize public safety communication Harnessing technology to modernize the way public safety agencies interact and communicate with their citizens is the hallmark of the legislative proposal in House...

Key takeaways AI improves 911 response times and dispatcher efficiency: Artificial intelligence in emergency dispatching helps prioritize 911 calls, reduce dispatcher burnout and streamline non-emergency call handling for faster police and EMS response. AI-powered 911...

Most people don’t give much thought about 9-1-1—until they need to call. Whether it’s a medical emergency, a fire, or a crime in progress, that quick phone call can make the difference between life and death. Behind the scenes, a highly coordinated system is in...