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Archer County 911 dispatchers to get medical training (TX)

ARCHER COUNTY, Texas (KAUZ) - 911 dispatchers in Archer County will soon be even better equipped to help save lives. On any given day, they receive anywhere from five to up to even 15 crisis calls, but no matter the call volume, they want to be prepared for anything....

Toledo Fire & Rescue calls increased (OH)

TFRDPvt. Sterling Rahe says that you can reduce the burden by asking yourself if you are really dealing with an emergency before calling 911. Toledo, Ohio — Toledo Fire Rescue Department Is dealing with a significant increase in telephones and is having a major impact...

Longtime N’West Iowa EMS workers honored (IA)

ORANGE CITY—Two N’West Iowa emergency medical services personnel who each have more than two decades of experience in the field were recently recognized for their outstanding work. Seventy-year-old Aiko Kamies of Boyden was inducted into the Iowa Emergency Medical...

KITTCOM rolls out text-to-911 feature Wednesday (WA)

Kittitas County residents will have an entirely new way to summon first responders beginning Wednesday. KITTCOM is rolling out its text-to-911 service after months of preparations. The service will allow certain demographics, including the hearing impaired to make...

Fairhaven PD unveils Sully’s dispatch center (MA)

This plaque hangs in the foyer of the Fairhaven Police Department, where all who enter can see the smiling face of Michael A. “Sully” Sullivan, and read his story and the reasons the dispatch center was named after him. Photo by Beth David. By Beth David, Editor By...

Dispatchers get tech to pinpoint 911 callers (CA)

SAN BERNARDINO — The communications center that runs the dispatch for San Bernardino County Fire Department and handles all 911 calls for fire or emergency medical services is working with new partners and technology to accurately track cellphones during 911 calls....

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A look Inside Durham’s 911 Call Center: Dispatcher Dwayne McIntire (NC)

Meet #Durham911 Dispatcher Dwayne McIntire, who shares more about his career serving in our Durham Emergency Communications Center. Watch for more videos coming soon in our series as we talk about the work, the challenges, and the rewards of serving in the Bull City....

Shortage of 911 operators impacts Midlands mother (SC)

ABC NEWS– Right now, there’s a critical shortage of 911 operators all across the nation. With roughly 240 million 911 calls coming in every year, some cities are missing up to half their usual dispatchers. This means some emergency calls are going unanswered,...


"As Manatee County continues to grow, so does the need for emergency response employees..." WATCH VIDEO

Ride To Aid Police Dispatcher Who Lost Limb (MO) [VIDEO]{seek_to_second_number}

New public safety bill changes how emergency operators dispatch mental health calls (MN)

Once signed, Travis' Law will require 911 operators to refer calls involving mental health crises to mental health crisis teams.

VIDEO: Combating 911 Dispatcher Burnout (CA)

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for...

Good News: 911 Dispatcher Marra Wargo Saved a Choking Dog

911 dispatcher Marra Wargo talks about getting a call about a choking dog and how she was able to talk the owner through performing the Heimlich maneuver on the dog. [VIDEO]

How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...

Emergency Communications | Johnson County Kansas [Video]

Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...


Prop. 2 would modernize 911 with $41 million (WA)

By Mike De Felice
Special to Bainbridge Island Review
It’s 2 a.m. and a police officer has pulled over a driver on an isolated rural road on suspicion of driving under the influence. The officer calls for back-up before approaching the vehicle, but emergency dispatch is unable to hear the call.
A fire crew is called to a house fire in a remote part of Kitsap County. Upon arrival, firefighters hear a person yelling from inside the burning building. The crew calls for another unit to respond, but the request is never heard.
Such scenarios could play out in parts of the county due to Kitsap’s outdated 911 communication system, according to South Kitsap Fire and Rescue Chief Jeff Faucett. The system does not provide reliable coverage for parts of the county where population has grown dramatically since the system’s original design, officials said. The radio system has limited capacity and cannot keep up with the increasing 911 incidents, they added.

Spotty radio coverage and the unpredictability of first responders communicating among themselves during an emergency, is behind Proposition 2 on the Nov. 2 general election ballot, officials said.
Opponents of the measure complain it’s a one-time technology upgrade, but the tax will never go away.
Law enforcement agencies using the system include the Kitsap County Sheriff’s Office and police departments serving Bainbridge Island, Poulsbo, Suquamish, Port Gamble, Bremerton and Port Orchard. Fire departments reliant on the system include Bainbridge Island, Poulsbo and Bremerton, as well as North Kitsap, Central Kitsap and South Kitsap fire and rescue departments.
Passage of the proposition will secure funding to replace the entire emergency communication system and ensure safe and effective radio and data communications for first responders, supporters say. It would include upgrades to the county’s radio towers, mobile computer terminals and radios used by first responders in the field and Kitsap 911’s computer-aided dispatch equipment and software.
Proposition 2 would fund a $41 million modernization of Kitsap 911’s emergency communications system with a sales tax rate increase of 1/10th of 1%, which would add a penny to a $10 taxable purchase. If approved, the measure will cost the average taxpayer about $16 per year.
Kitsap 911 is not part of Kitsap County government and receives no financial support from property taxes. It is funded primarily by use fees from police, fire and support agencies, and from sales taxes and 911 telephone taxes, 911 officials say.
Kitsap County’s 911 system was implemented in 1998. Police and fire and rescue administrators say the manufacturer of the county’s emergency communications equipment will no longer support the system beginning in 2028. K-911 handles an average of 1,000 calls each day, and call volume has increased 50% since 1997.
Assistant supervisor Drew Tetrick described the system’s problems on a Kitsap 911 website video:
“In times where a unit is in a bad radio coverage area, there is poor radio reception. They might make a radio request to us that we can’t hear clearly, and we have to ask them to repeat it or maybe call us on the phone. In an [emergency], seconds count. The more we can minimize those things, the better.”
Faucett said: “This for us is a firefighter safety issue. Sixty percent of our responders had difficulty transmitting because of radio traffic caused by static or because there are so many responders using their radios.”
He added that he was recently driving when he heard a 911 report of a house fire. “I was only about five miles away. But I couldn’t hear what the on-scene fire crew was saying.
“For the majority of the South Kitsap Fire District, [firefighters on the scene or responding units] can radio others only if they are outside of a building. If they are inside fighting a fire, we can’t hear them — it’s scratchy or we have to have K-911 relay the information to us,” he said.
There is opposition to the measure. A voter’s guide statement says that K-911 has been aware of the required system upgrades for years and complained the agency’s lack of planning is now being passed down to voters.
“No reason for a forever tax has been given and little to no detailed plans of how the funds will be used has been provided,” the group’s statement reads. “Any sales tax increase is regressive and unfairly impacts the middle class and lower income.”

Keep Your 911 Commitment

In your day-to-day work life, have you ever stopped to wonder why you continue to come in to work every day? Why the PSAP life? More specifically, why you are an emergency services telecommunicator? Bills, boredom, family to support, or just getting out of the house?...

BCLA privileged to honors emergency responders | Opinion (KS)

To the Editor,Did you know Brown County has 279 emergency responder positions filled? Did you know that in addition to community fire departments, police departments, dispatch, the sheriff’s department and our county wide ambulance service, we also have a mounted search and rescue team (which uses horses & riders to search off the beaten path during an emergency) and Squad 48 (which extract people from vehicle accidents & other emergencies requiring special equipment)?The men and women doing these jobs are not doing it for fame and fortune. They are doing it because they feel called to serve and protect their community…to make it a better and safer place for themselves, their families and ALL of us.BCLA was privileged to honor Brown County’s 279 emergency responders on Patriot Day – Saturday, September 11, 2021. On a day filled with much emotion – the 20th anniversary of 9/11 – we remembered those that gave the ultimate sacrifice at the World Trade Center in New York City. Then we said thank you to our Brown County First Responders because we never know when that opportunity could be taken from us.THANK YOU to the almost 200 people who participated in the procession and ceremony and another approximately 70 people who took advantage of the World Trade Center Virtual Tour at Arrow Twin Theatre. If you were unable to attend Saturday’s events, we encourage you to take a moment, pick a specific emergency responder &/or a department and send a handwritten thank you to them. Brown County departments honored on Saturday included:Everest Fire DepartmentFairview Fire DepartmentHiawatha Fire DepartmentRescue Squad 48 & Town & Country EMSHorton Fire DepartmentIoway Tribal Fire DepartmentKickapoo Tribal Fire DepartmentMorrill Fire DepartmentPowhattan Fire DepartmentRobinson Fire DepartmentBrown County Sheriff, Dispatchers & Mounted Search & RescueHiawatha PoliceHorton Police & DispatchersIoway Tribal Law EnforcementKickapoo Tribal Law EnforcementReginal Highway TroopersSac & Fox Tribal Law EnforcementIf you were unable to see the Virtual Tour we invite you to visit this link so you can watch from home. The link will be active through Sunday, September 19. PASSWORD: NC9DNVWe also want to give a BIG THANK YOU to the other groups and individuals who helped make these Patriot Day events possible:Lingling (Rachel) Zhang, Arrow Twin TheatreLynn Allen, Brown County Historical SocietyWilliam Geisendorf, Hiawatha Family DentistryBrad Unruh & Monte Unruh, Jackrabbit CoffeeLauren Lock, McDonald’sMatt Bartlett, SonicJoan Stoller, American Heritage Girls Troop #KS2315Laura Hooper, Scout Troop #313Matthew Leahy, Hiawatha High ArtKarie Covert, Hiawatha Middle ArtMike Dunaway, Zion Lutheran ChurchRichard Lehmkuhl, Eternal HopeSteve Stoller, Sabetha Thrivent FinancialSpencer Madison, vocalistSarah Kleopfer, vocalistJudy Bruning, pianistJoey May, Hiawatha WorldHorton HeadlightHiawatha Kiwanis ClubBrown County CommissionersHiawatha City CommissionersBrown County Home GuardBlake Ezra Burton Memorial FundSubmitted by: Brown County Liberty Alliance – Patriot Day CommitteeJerry & Jeanette AllerStuart & Amanda AllerLucas & Kendra HeinenBrian & Annette Hoskins

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UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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