Top Comm Center Headlines

State 911 director focused on dispatchers

Like other public safety entities, the mental and emotional health of 911 dispatchers is becoming more and more of a priority for industry leaders.  “The State of Indiana has invested a lot of money in the technical part of this and we’re now starting to push a...

Abilene PD looking to hire more dispatchers

ABILENE, Texas (KTAB/KRBC) – Potential career opportunities are available at the Abilene Police Department for telecommunicators. The dispatch department is currently operating with only about 30 people including supervisors, which Communications Manager Becky...

Vote set to overhaul York County 9-1-1 center

Springettsbury Township, York County — Tomorrow, York County Commissioners will vote on a $750,000 contract to overhaul the 9-1-1 communications center. While the vote is not finalized, many people seem to feel this is a step in the right direction for an agency...

Integrating FirstNet into 911 Operations

By Kristi Wilde, Senior Public Safety Advisor
The FirstNet Authority continues to engage public safety from every discipline to better understand what they need from the FirstNet network. The FirstNet Authority talked with professionals working in emergency communication centers (ECCs)—sometimes called 911 centers or public safety answering points (PSAPs)—at Arizona’s Public Safety Broadband Forum for PSAPs (“Forum”) in Phoenix, Arizona in late August.
The event, hosted by the Arizona Department of Administration, was geared towards understanding how emergency communications professionals in Arizona are using FirstNet today and helping them learn how to integrate FirstNet into their 911 operations. Though voice communications are traditionally constrained to landlines and land mobile radios, ECCs are expanding how they communicate. The FirstNet Authority talked with ECC professionals at the Forum to understand how they are using data to communicate with the public and with responders in the field.
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Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

Silver Lining

Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.

Quality Dispatch

The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?

Raising Awareness

Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.

Gear Up

Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.

Your Stories

Ambulance dispatcher inspires young people

As part of a series created for BBC Bitesize, North West Ambulance Service (NWAS) Dispatcher Emily Blezard has been speaking about her role to inspire young people thinking about their careers.

Ambulance dispatcher inspires young people

As part of a series created for BBC Bitesize, North West Ambulance Service (NWAS) Dispatcher Emily Blezard has been speaking about her role to inspire young people thinking about their careers.

Advice from the Dispatcher who Took the First Call on Sunday’s Apartment Fire

Sunday’s fire in Mandan sparked a chain reaction from first responders.
In all the commotion, the heroes coordinating the help behind the scenes are rarely thought of.

Why Train?

Heidi DiGennaro
When you started, everything was overwhelming. There was fear or excitement in touching the equipment, the constant dread you might break something, and the encouragement to go ahead from your trainer. Training seemed to take so long, and there was something both terrifying and liberating about operating on your own.

Route 91 Harvest Music Festival

I am going to tell my story about that day, the Oct. 1 Shooting, even though in my eyes, that’s not the official name. I can’t bring myself to call it that. I am going to be raw, honest, and open because I think that is what people should hear. It may not be what you want to hear, but it’s what I need for you to know.

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