Top Comm Center Headlines

Why doesn’t Israel have emergency dispatchers? (Isreal)

There have been several laws unsuccessfully proposed to found a single, unified rescue body; many argue that it could have rescued the young couple who drowned in a stuck elevator on January 4. After two people drowned in a flooded elevator during a disastrous storm...

Fire forces ambulance dispatchers to evacuate (Canada)

Frontenac Paramedics assisted their Kingston Central Ambulance Communications Centre dispatchers alongside Kingston Fire and Rescue after a fire was discovered in the garage of their building early Thursday morning. The dispatchers and the rest of the occupants of...

Dispatcher talked Berlin caller through CPR (MA)

BERLIN - A dispatcher with the Nashoba Valley Dispatch Center is being credited with helping talk a caller through lifesaving measures until medical help could arrive. On Thursday, Jan. 9, at 6:51 p.m., Dispatcher Danielle Haas received a 911 hang-up call. When she...

Knowing when it is appropriate to call 9-1-1 (IA)

MASON CITY, Iowa - It's bound to happen sooner or later. Your car spins out into a ditch. Should you call 9-1-1 or not? If you aren't hurt and don't need the police to help you, it might just be a good idea to call a tow company directly, to avoid tying up the...

Adams County 9-1-1 Board looks at future funding needs (IL)

When You have an emergency, medical or otherwise, you call 9-1-1 for help. Funding to make that happen may be something you take for granted and local officials are looking at funding to keep a local 9-1-1 center here in Adams County viable. Wednesday night, the Joint...

Local dispatchers win state award (FL)

TAMPA — Two members of the Suwannee County Sheriff’s Office received statewide recognition this week. At the Florida Sheriffs Association Winter Conference, Public Safety Telecommunicators Brittany Wheeler and Taylor McCathern of the SCSO were named the 2020...

Firefighters build wheelchair ramp for dispatcher (OK)

TULSA, Okla. — A group of Tulsa firefighters are going beyond the call of duty. A crew decided to build one of their fire dispatchers a wheelchair ramp after she had part of her leg amputated following a car crash last year. Firefighters say she had steps by her front...

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2020 is the year when vertical location becomes a reality for public safety

Last spring, we outlined how 3D location can increase situational awareness and improve operational efficiency for public safety responders. At the time, this was a somewhat hypothetical scenario as 3D location technology had been proven but not yet implemented. Since then 3D location capability has been available to application developers through an over-the-top capability.

Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

Silver Lining

Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.

Quality Dispatch

The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?

Raising Awareness

Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.

Your Stories

Shake your head at these silly 9-1-1 calls (Canada)

It’s time to shake our...

Shake your head at these silly 9-1-1 calls (Canada)

It’s time to shake our...

NEWS9 Special Assignment: The Most Important Call (OH)


As I See It: A 911 dispatcher says thanks (OR)

As a public employee, I...

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