Top Comm Center Headlines
State 911 director focused on dispatchers
Like other public safety entities, the mental and emotional health of 911 dispatchers is becoming more and more of a priority for industry leaders. “The State of Indiana has invested a lot of money in the technical part of this and we’re now starting to push a...
Lincoln dispatch debuts new technology designed to find 9-1-1 callers
There's a seamless partnership of those on the front line and those behind the phones. Just a matter of seconds can change a life. A new computer system called Rapid SOS is significantly cutting down that response time.
Abilene PD looking to hire more dispatchers
ABILENE, Texas (KTAB/KRBC) – Potential career opportunities are available at the Abilene Police Department for telecommunicators. The dispatch department is currently operating with only about 30 people including supervisors, which Communications Manager Becky...
Educate kids on how and when to call 9-1-1 so they stay safe
The Charles County Volunteer Firemen’s Association, Inc, and Charles County Association of Emergency Medical Services, Inc. provided useful tips for teaching children, and even adults on how to call 9-11 and provide useful and needed information to the 911 call...
Ex-dispatcher sues Jackson County, citing sexually hostile work environment
JACKSON, Mich. (WLNS) — A former 911 dispatcher is suing Jackson County, as well as her former supervisor, claiming there was a sexually hostile work environment during her time there. Shannon Rutan worked for Jackson County Central Dispatch from 2008 to 2016. In the...
Bell County man accused of threatening to kill judge, 911 dispatchers
BELL COUNTY, Ky. (WTVQ) – A man has been arrested after authorities say he made threats against a Bell County judge and 911 dispatchers. According to the Bell County Sheriff’s Office, 47-year-old Charles Lawson called and harassed dispatch several times Monday. He...
Vote set to overhaul York County 9-1-1 center
Springettsbury Township, York County — Tomorrow, York County Commissioners will vote on a $750,000 contract to overhaul the 9-1-1 communications center. While the vote is not finalized, many people seem to feel this is a step in the right direction for an agency...
Integrating FirstNet into 911 Operations
By Kristi Wilde, Senior Public Safety Advisor
The FirstNet Authority continues to engage public safety from every discipline to better understand what they need from the FirstNet network. The FirstNet Authority talked with professionals working in emergency communication centers (ECCs)—sometimes called 911 centers or public safety answering points (PSAPs)—at Arizona’s Public Safety Broadband Forum for PSAPs (“Forum”) in Phoenix, Arizona in late August.
The event, hosted by the Arizona Department of Administration, was geared towards understanding how emergency communications professionals in Arizona are using FirstNet today and helping them learn how to integrate FirstNet into their 911 operations. Though voice communications are traditionally constrained to landlines and land mobile radios, ECCs are expanding how they communicate. The FirstNet Authority talked with ECC professionals at the Forum to understand how they are using data to communicate with the public and with responders in the field.
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Oneida Co. Sheriff’s Office requests $3.5 million for emergency communication upgrades
NEIDA COUNTY - A handful of radio towers went up in Oneida Co. just over ten years ago to improve emergency communications across the Northwoods. The sheriff's office is now requesting $3.5 million in capital improvement funds to update those systems. Emergency...
Synergem Technologies to Provide Next Generation 9-1-1 Solutions for California Regions
MT. AIRY, NORTH CAROLINA, USA, September 17, 2019 /EINPresswire.com/ -- Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced the signing of two contracts valued at over $120 million to provide Next Generation 9-1-1 services for...
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Opinions
Why Are You Here?
I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”
Silver Lining
Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.
Quality Dispatch
The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?
Raising Awareness
Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.
Gear Up
Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.
Op-ed: Why first responders need a dedicated communications network
By Claude Cummings – Guest contributor
As one of the most devastating storms to ever hit Texas, Hurricane Harvey taught us many lessons. One of the clearest is that we need to equip Houston’s first responders and public servants with the strongest communications platform available — and now we can.
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