Top Comm Center Headlines

Bronx Woman Accused of Making 24K Fake 9-1-1 Calls (NY)

Since June, the 38-year-old woman used an unregistered pre-paid cellphone to tie up dispatchers, as well as FDNY firefighters and NYPD officers, with the phony calls. Hello. This is 9-1-1. What is your emergency, this time. A 38-year-old Bronx woman was arrested for...

9-1-1 misdials boost policing costs in Tecumseh (Canada)

TECUMSEH, Ont. -- The cost for policing in Tecumseh is among the lowest in the region, but it's being impacted by an increase in 9-1-1 misdials. Council on Tuesday received a report on the cost for OPP service since 2020 is the final year of the town's six-year...

Upgrades coming to 9-1-1 system (OH)

Describing the current emergency 9-1-1 system as “old and outdated,” Highland County Sheriff Donnie Barrera told the Highland County commissioners Wednesday that 9-1-1 coordinator Scott Miller and Emergency Management Director David Bushelman were in the final stages...

2020 budget on quorum committees agenda (AR)

Committees of the Jefferson County Quorum Court on Tuesday will consider a nearly $27.5 million 2020 budget when they meet at 5:30 p.m. The proposed budget calls for $8.275 million in the 2020 County General Fund and another $19.160 million in miscellaneous funds....

Expansion plans advance for New Orleans’ 911 center (LA)

The Orleans Parish Communication District has agreed to negotiate a contract with a local architecture company to design an expansion of the Chief Warren E. McDaniels Sr. 911 Center.  The OPCD Board of Commissioners on Tuesday unanimously passed a resolution allowing...

What happens when someone in St. Paul calls 911? (MN)

Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible. “It typically is...

911 calls for help as dispatcher staff shrinks (WY)

Sheriff warns county is one dispatcher away from not being able to answer all calls. Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble. “We are one person away from not being able to...

The 411 on 911 (MN)

ROCHESTER, Minn. - Do you know when to call 911? It sounds simple, but it's not always an easy determination to make. "One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of...

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Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

Silver Lining

Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.

Quality Dispatch

The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?

Raising Awareness

Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.

Gear Up

Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.

Your Stories

Ambulance dispatcher inspires young people

As part of a series created for BBC Bitesize, North West Ambulance Service (NWAS) Dispatcher Emily Blezard has been speaking about her role to inspire young people thinking about their careers.

Advice from the Dispatcher who Took the First Call on Sunday’s Apartment Fire

Sunday’s fire in Mandan sparked a chain reaction from first responders.
In all the commotion, the heroes coordinating the help behind the scenes are rarely thought of.

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