Top Comm Center Headlines

Breakthrough 9-1-1 Technology for Saving Lives

Download this white paper to learn how NG911 is fundamentally changing emergency calling, including revolutionary capability for enterprise phone systems. For the first time ever, real-time multimedia and location information can be delivered directly to public safety...

911 dispatchers trained to pick up on peculiarities (NY)

UTICA, NY (WUTR-TV) — Could ordering a pizza alert 911 dispatchers of an emergency? ‘Yes,’ says Oneida County Emergency Services Director Kevin Revere. “We are familiar with that, it’s kind of a basic training tool that’s been used in the past…’ ‘…or pretending that...

FirstNet Authority engages with emergency managers at IAEM

By Tracey Murdock, Senior Public Safety Advisor
FirstNet is here, but that doesn’t mean that our work is done. To ensure the network evolves with the needs of our nation’s first responders, the First Responder Network Authority (FirstNet Authority) team is regularly engaging with public safety to learn how the network can best support their operations. One of our recent engagements allowed us to dive into the world of emergency management, where data is key to operational success.
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9-1-1 hang-ups still an MD problem (MD)

In an ever-continuing problem for the Taber/Vauxhall RCMP detachment, 9-1-1 hang-ups are still plaguing officers. With an RCMP delegation in council chambers for the M.D.’s regular meeting on Nov. 5, the issue was once again brought up as both council and the...

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Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

Silver Lining

Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.

Quality Dispatch

The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?

Raising Awareness

Charles Clampett
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.

Gear Up

Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.

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