Top Comm Center Headlines

Two Sunstar Paramedics First Responders Receive EMS Awards

Sunstar Paramedics employees, emergency medical services dispatcher and paramedic Christopher Kannenberg and emergency medical technician Jason Melzer are among the recipients of the 2020 Pinellas County Emergency Medical Services Professionals of the Year. This award...

Webinar on Improving Communications Skills Announced for May 27

Using Empathy to Improve Your Communications SkillsWednesday, May 27 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!
The ability to communicate effectively is an essential skill for successful careers and relationships ? even more so in 9-1-1. In this webinar, we?ll talk about how dispatcher communications impact the call and the response. We will discuss how each call impacts TCs physically and emotionally, as well as how you can make each call successful by learning to hear yourself and by being aware of what you actually say. You?ll learn how to:
Develop a true connection with callers and field responders;
Grow trust between you, your agency, and those you serve; and
Identify plans to improve peer-to-peer communications and effectiveness in your center.
Can’t attend on the 27th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Presenter: Daniel Edwards ? Critical Perceptions, LLC
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
Questions? Contact Amanda Tegtmeyer with the NENA Education team.

NENA Announces New Online Training Program for 9-1-1 Professionals

2 hours ago   (0 Comments)Posted by: Chris NussmanWith many people still facing travel restrictions due to the COVID-19 pandemic, NENA: The 9-1-1 Association is proud to launch a slate of instructor-led online (ILO) courses that enable 9-1-1 professionals to receive NENA’s industry-best education and training content in a virtual classroom.
Starting Thursday, May 28, NENA will offer 13 of its most popular in-person courses in the ILO environment, featuring live instruction, two-way interaction, and group activities. The courses will be held every Thursday into the summer from 10AM until 4PM.
“This new initiative allows NENA to continue to deliver high-quality training to our members during the pandemic. Further, it provides educational opportunities to those who may not have been able to travel to attend NENA courses previously,” said Ty Wooten, NENA’s Education Director.
The ILO course catalogue was developed with the whole 9-1-1 center in mind and with a focus on student engagement and interaction. “We wanted to ensure we could maintain the the peer-to-peer learning component that is so popular with our in-person students; we’re doing that by utilizing a video-based learning platform and by building group activities into each course’s syllabus,” Wooten added. “Our ILO students will enjoy the same level of engagement and interaction that NENA’s in-person courses are known for.”
Each ILO course is six hours long and priced at $139 for NENA members and $199 for non-members. Once registered, students will be sent a pre-course questionnaire that allows NENA to further tailor content to meet students’ needs. Upcoming ILO classes include:
May 28 – Enhanced Caller ManagementJune 4 – Advanced Police DispatchingJune 11 – Recruit, Hire, Retain, and Promote for SuccessJune 18 – Tactical Dispatch for the telecommunicatorJune 25 – Addressing for NG9-1-1July 2 – Leadership in the 9-1-1 Center
Registration and additional details are available now at
Additional available ILO courses include: Advanced Fire & EMS Dispatching, Change Management in 9-1-1, Disaster Planning for the PSAP, Liability Issues in the 9-1-1 Center. Preventing Telecommunicator Tunnel Vision, Quality Assurance: Achieving QA/QI in the PSAP, and SOP Development: Refining & Enhancing Your 9-1-1 Center. More courses will be added as needed to meet the expected demand.
For further information or to schedule a class, contact Amanda Tegtmeyer with the NENA Education team.

Arlington 911 Call Center Evacuated (VA)

Arlington’s Emergency Communications Center (ECC), which handles 911 calls and the dispatching of emergency personnel, was evacuated late Friday afternoon, ARLnow has learned. The evacuation happened around 4 p.m. Police officers were told during that time to restrict...

Regional Emergency Communications Center complete (MA)

The board first made a public recognition of first responders, health de­part­ment staff and volunteers for their hard work during the COVID-19 health crisis. The Regional Emergen­cy Communications Cen­ter on Whipple Road next to the DPW is complete, with just a few...


Tuesday, May 19, 2020


9:30 a.m. PDT/10:30 MDT/11:30 CDT/12:30 EDT

Wednesday, May 27, 2020


9:30 a.m. PDT/10:30 MDT/11:30 CDT/12:30 EDT

Subscribe to Comm Center News

Get the latest News, Articles, and Insights from weekly in our newsletter.



Follow Us @AllThingsECC

As the @CarryTheLoad May Memorial Virtual Relay ends this weekend, please join us in celebrating their lives. Read the stories at: #CarryTheLoad

NEWS: Pai asks Congress to repeal T-Band law, PRESS RELEASES: Sonim Launches Rapid Deploy Kit, SEYBOLD: Public Safety Comm Report Card -

No matter the times we find ourselves in, we will always remember the fallen service men & women who so courageously fought for our country.

On #MemorialDay2020, we honor the bravery and tremendous sacrifice of these selfless heroes.

Load More...

Dracut, Tewksbury await dispatch center’s opening (MA)

We’ve previously reiterated our support for regional dispatch centers, which offer smaller communities the ability to pool their emergency-response resources, with an added enticement of state aid. That’s why we were pleased to see that Tewksbury and Dracut went ahead...

Your Stories

UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

First responders work cohesively, save a life in Dublin (NC)

On the call to 911, a...

Stay Up to Date With The Latest News & Updates

Share Your Story

Join our community to share your experience and connect and collaborate with colleagues.

Join Our Newsletter

Get the latest News, Articles, and Insights from weekly in our newsletter.

* indicates required

Follow Us

Stay connected with the latestEmergency Communications News, Articles & Information.