Top Comm Center Headlines
Miami 911 Call Center Workers Honored During National Telecommunicator’s Week (FL)
Bobeth Yates reports all week 911 operators across the country are being honored for their efforts to help save lives. - All week, 9-1-1 operators around the country are being honored for their efforts to help save lives. This is part of National Telecommunicators...
Brevard County Sheriff’s Office Recognizes National Public Safety Telecommunicators Week (FL)
But without question, one of the most important roles in any law enforcement agency is the role of the Telecommunicator that serves as the life-line for our citizens and our Deputies. These amazing men and women are the calming voice that those in need hear when they...
Fairfield Police Recognize Department’s 911 Dispatchers During National Public Safety Telecommunicators Week (CT)
FAIRFIELD — Chief Robert Kalamaras and the Fairfield Police Department wish to recognize the town’s public safety dispatchers during National Public Safety Telecommunicators Week. During the week of April 11-17, public safety agencies take time to reflect on the...
EMERGENCY OPERATORS CELEBRATED (NY)
They’re called “the first calm voice in the dark” and this week 911 dispatchers are being recognized during Public Safety Telecommunicator Week. The individuals who are the first to take a call in an emergency, assess often on-going incidents and clearly communicate...
‘Stay on the line, I’ll tell you what to do next’
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week National Public Safety Telecommunicators Week (NPSTW), the second week of April, is a chance to honor all our wonderful telecommunications personnel in the public safety...
Alberta RCMP highlights reasons not to call 911 for National Public Safety Telecommunicators Week (Canada)
In recognition of the hard work of Operational Communications Centres (OCC) during the National Public Safety Telecommunicators Week from April 11th – 17th, Alberta RCMP will be highlighting some of the interesting 911 calls they have received in the past year. People...
911 Dispatcher Wins Holiday (OH)
Wood County, Ohio — Monday is the first day of the National Public Safety Telecommunicators Week, an event aimed at thanking behind-the-scenes staff to ensure the safety of the public and first responders. Cpl. Beth Amos, Wayne, Ohio, is a dispatcher for the Wood...
IU lab wins $8 million award in pursuit of 3D tracking of first responders (IN)
Thanks to funding from the Public Safety Communications Research Division of the National Institute of Standards and Technology, the Crisis Technologies Innovation Lab and its partner, KSM Consulting, will administer a series of competitions for companies,...
Surrey’s OCC fielded calls from 305,000 people in 2020, an ‘unusual’ year of fewer such calls (Canada)
Surrey RCMP telecommunications operators last year talked to more than 305,000 people who called for police service, generating more than 200,000 operational files. The call volume is down slightly from the previous year — and it might have something to do with the...
Recognizing the heroes behind the headset (KY)
FRANKFORT – Gov. Andy Beshear and the Kentucky State Police (KSP) are taking time this week to acknowledge and celebrate National Public Safety Telecommunicators Week (April 11-17), a time set aside to recognize the more than 200,000 individuals throughout the United...
Sheriff’s Office Tips Hat to Call-takers During National Public Safety Communicators Week (CA)
Sheriff Bill Brown, along with the members of the Santa Barbara County Sheriff’s Office, will be celebrating and thanking dispatchers and call-takers during Nation Public Safety Communications Week, April 11-17. Santa Barbara County Sheriff dispatchers and call-takers...
Holbrook Regional Emergency Communications Center Recognizes Dispatchers During National Public Safety Telecommunicators Week (MA)
For immediate release
Staff at the Holbrook Regional Emergency Communications Center moved into their new facility in January. (Photo courtesy Holbrook Regional Emergency Communications Center)
HOLBROOK — Director Steve Hooke wishes to recognize the public safety dispatchers of the Holbrook Regional Emergency Communications Center (HRECC) during National Public Safety Telecommunicators Week.
During the week of April 11-17, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting first responders. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment, and render life-saving assistance to residents
This has been an important year for the HRECC. In January, staff formally moved into a new 5,967 square-foot facility located at 300 South Franklin St. behind the Holbrook Public Safety complex. The facility features the latest technology used in emergency communications and consists of room space available for future equipment upgrades. Some of the technological components available at the facility include radio console positions, fire alarm receiving equipment, advanced telephone systems, a video monitor wall and more.
Additionally, new features designed to ease the stress of dispatchers include a full kitchen, ergonomically correct and temperature-controlled consoles and a quiet room where staff can go to clear their heads after particularly difficult calls.“We constantly strive to give our telecommunicators every opportunity to do the very best job they can, including numerous incentives, robust training and now this new facility,” Director Hooke said. “The men and women who make up the HRECC play a pivotal role in working with fellow first-responders to keep members of our communities safe. They are often the first point of contact during an emergency, and their level of professionalism and calmness in the most stressful of situations is unwavering. We take this opportunity to recognize them for the extraordinary work they do every day and thank them for all that they do.”
For more information on the Holbrook Regional Emergency Communications Center, click here.
About APCO International
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It sponsors National Public Safety Telecommunicators Week each year.
It serves the needs of public safety communications practitioners worldwide — and the public welfare – by providing complete expertise, professional development, technical assistance, advocacy and outreach.
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Here are some facts you probably didn’t know about emergency dispatchers (UT)
(ABC4) – This week pays tribute to a silent but significant job in the life-saving field: emergency dispatchers. Utah Law enforcement sheds appreciation on all emergency dispatchers out in field every year on the third week of April. “As you wake up in the morning and...
NATIONAL PUBLIC SAFETY TELECOMMUNICATORS RECOGNIZED APRIL 11-17 (MO)
National Public Safety Telecommunicators week is an event that honors the thousands of men and women throughout the country who answer emergency calls for assistance, dispatch emergency professionals and equipment, and render life-saving, pre-arrival instructions to...
Jefferson City 911 Center operators being recognized (MO)
911 Center operators being recognized The Jefferson City Police Department is recognizing the work of its 911 Center operators during National Public Safety Telecommunicators Week. This week occurs every second full week of April and is dedicated to honor the men and...
‘They are the unseen heroes’: Local dispatchers celebrate National Public Safety Telecommunicator’s Week (KY)
PIKEVILLE, Ky. (WYMT) - Dispatchers at the Pikeville Public Safety Office, as well as many other local and nationwide dispatchers, are being recognized this week as part of National Public Safety Telecommunicator’s Week. 9-1-1 Public Safety Director Paul Maynard...
City reaches driving agreement with ambulance service (PA)
The statewide shortage of emergency medical workers and Meadville’s search for new revenue converged last week in the form of an agreement between the city and the city’s only ambulance company. The agreement approved unanimously by members of Meadville City Council...
VITEMA Recognizes National Public Safety Telecommunications Week (Virgin Islands)
A Virgin Islands Fire Service truck (Source file photo by Bethaney Lee) The 2021 National Public Safety Telecommunicators Week is being celebrated this year during the week of April 11-17, 2021. Before firefighters, police officers and medical first responders can...
Our Opinion: The hidden heroes (MO)
We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets. This week is National Telecommunicators Week, which occurs every year...
A look inside the Phoenix Fire alarm room during telecommunicators week (AZ)
Taylor Beilmann (KTAR News photo/Ali Vetnar) PHOENIX – This week marks National Public Safety Telecommunicators Week. While they often go unseen, 911 dispatchers and public safety radio communicators in Phoenix are receiving recognition for their vital role in the...
PSBTA FirstNet™ Virtual Regional Forums
Kansas, Missouri, Nebraska, and Iowa
Thursday, April 8, 2021 - 8:00 am PT/9:00 am MT/ 10:00 am CT/ 11:00 am ET
Colorado
Thursday, April 15, 2021 - 9:00 am PT/ 10:00 am MT/ 11:00 am CT/ 12:00 pm ET
N. Illinois, Michigan, Wisconsin, and Minnesota
Thursday, April 29, 202 - 8:00 am PT/9:00 am MT/ 10:00 am CT/ 11:00 am ET
Pennsylvania, New York, New Jersey, Maryland, and Massachusetts
Thursday, May 20, 2021 - 7:00 am PT/8:00 am MT/ 9:00 am CT/ 10:00 am ET
Florida, North Carolina, and South Carolina
Thursday June 10, 2021 - 7:00 am PT/8:00 am MT/ 9:00 am CT/ 10:00 am ET
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Opinions
Our Opinion: The hidden heroes (MO)
We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets. This week is National Telecommunicators Week, which occurs every year...
Voices Above The Storm
Much has been written about the guardians who serve us daily: the police, fire fighters, and EMS personnel. Their positive contributions to our wellbeing are often profound … and visible. Yet there is another class of sentinels whose contributions are just as...
LETTER: Honor our local telecommunicator superheroes (MO)
Dallas County 911 is preparing to honor our dispatchers during National Telecommunicator Week starting April 11. In October 1991, the Association of Public Safety Communications Officials received a congressional and presidential proclamation designating the second...
Community should be proud of dedicated professionals of Knox 911 (TN)
In 1986, the political leaders of Knoxville and Knox County formed the Knox County Emergency Communications District, or Knox 911. It was a well-thought-out vision and has undoubtedly saved many lives in our community. Knox 911 is a stand-alone entity whose mission is...
Appreciation expressed to dispatchers, telecommunicators (VA)
The Lake Gaston 911 Community Taskforce invites residents to join us as we honor dispatchers and telecommunicators during National Public Safety Telecommunicator Week, April 11-17, 2021. We want to say thank you to our 911 dispatchers for the tireless and critical...
Past, Present, More To Come
National Public Safety Telecommunicators Week 2021 is less than two weeks away (Sunday April 11 through Saturday April 17) creating the ideal time to revisit the history of 911 and see where we are today.
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