Top Comm Center Headlines

EMERGENCY OPERATORS CELEBRATED (NY)

They’re called “the first calm voice in the dark” and this week 911 dispatchers are being recognized during Public Safety Telecommunicator Week. The individuals who are the first to take a call in an emergency, assess often on-going incidents and clearly communicate...

‘Stay on the line, I’ll tell you what to do next’

Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week National Public Safety Telecommunicators Week (NPSTW), the second week of April, is a chance to honor all our wonderful telecommunications personnel in the public safety...

911 Dispatcher Wins Holiday (OH)

Wood County, Ohio — Monday is the first day of the National Public Safety Telecommunicators Week, an event aimed at thanking behind-the-scenes staff to ensure the safety of the public and first responders. Cpl. Beth Amos, Wayne, Ohio, is a dispatcher for the Wood...

Recognizing the heroes behind the headset (KY)

FRANKFORT – Gov. Andy Beshear and the Kentucky State Police (KSP) are taking time this week to acknowledge and celebrate National Public Safety Telecommunicators Week (April 11-17), a time set aside to recognize the more than 200,000 individuals throughout the United...

Holbrook Regional Emergency Communications Center Recognizes Dispatchers During National Public Safety Telecommunicators Week (MA)

For immediate release

Staff at the Holbrook Regional Emergency Communications Center moved into their new facility in January. (Photo courtesy Holbrook Regional Emergency Communications Center)
HOLBROOK — Director Steve Hooke wishes to recognize the public safety dispatchers of the Holbrook Regional Emergency Communications Center (HRECC) during National Public Safety Telecommunicators Week.
During the week of April 11-17, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting first responders. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment, and render life-saving assistance to residents
This has been an important year for the HRECC. In January, staff formally moved into a new 5,967 square-foot facility located at 300 South Franklin St. behind the Holbrook Public Safety complex. The facility features the latest technology used in emergency communications and consists of room space available for future equipment upgrades. Some of the technological components available at the facility include radio console positions, fire alarm receiving equipment, advanced telephone systems, a video monitor wall and more.
Additionally, new features designed to ease the stress of dispatchers include a full kitchen, ergonomically correct and temperature-controlled consoles and a quiet room where staff can go to clear their heads after particularly difficult calls.“We constantly strive to give our telecommunicators every opportunity to do the very best job they can, including numerous incentives, robust training and now this new facility,” Director Hooke said. “The men and women who make up the HRECC play a pivotal role in working with fellow first-responders to keep members of our communities safe. They are often the first point of contact during an emergency, and their level of professionalism and calmness in the most stressful of situations is unwavering. We take this opportunity to recognize them for the extraordinary work they do every day and thank them for all that they do.” 
For more information on the Holbrook Regional Emergency Communications Center, click here.
About APCO International
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It sponsors National Public Safety Telecommunicators Week each year.
It serves the needs of public safety communications practitioners worldwide — and the public welfare – by providing complete expertise, professional development, technical assistance, advocacy and outreach.
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Jefferson City 911 Center operators being recognized (MO)

911 Center operators being recognized The Jefferson City Police Department is recognizing the work of its 911 Center operators during National Public Safety Telecommunicators Week. This week occurs every second full week of April and is dedicated to honor the men and...

City reaches driving agreement with ambulance service (PA)

The statewide shortage of emergency medical workers and Meadville’s search for new revenue converged last week in the form of an agreement between the city and the city’s only ambulance company. The agreement approved unanimously by members of Meadville City Council...

Our Opinion: The hidden heroes (MO)

We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets. This week is National Telecommunicators Week, which occurs every year...

PSBTA FirstNet™ Virtual Regional Forums

Kansas, Missouri, Nebraska, and Iowa
Thursday, April 8, 2021 - 8:00 am PT/9:00 am MT/ 10:00 am CT/ 11:00 am ET

Colorado
Thursday, April 15, 2021 - 9:00 am PT/ 10:00 am MT/ 11:00 am CT/ 12:00 pm ET

N. Illinois, Michigan, Wisconsin, and Minnesota
Thursday, April 29, 202 - 8:00 am PT/9:00 am MT/ 10:00 am CT/ 11:00 am ET

Pennsylvania, New York, New Jersey, Maryland, and Massachusetts
Thursday, May 20, 2021 - 7:00 am PT/8:00 am MT/ 9:00 am CT/ 10:00 am ET

Florida, North Carolina, and South Carolina
Thursday June 10, 2021 - 7:00 am PT/8:00 am MT/ 9:00 am CT/ 10:00 am ET

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Emergency Communications | Johnson County Kansas [Video]

Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...

‘It’s just call after call’: California 911 dispatcher – New

With a COVID-19 surge that is killing one person every 15 minutes in California’s Los Angeles County, the 911 emergency medical system has been stretched to the brink. [CLICK READ MORE TO VIEW VIDEO]...

Atlanta’s 911 call center short staffed (GA)

TLANTA - There is a critical staffing problem in the Emergency 911 Communications Center. Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate... READ MORE

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Addressing changes Watch now: Bristol, Virginia working to comply with Next Generation 911 system (VA)

Four-and-a-half minutes. That’s how long it took for a Washington County dispatcher to locate an emergency call in 2018 where three bodies had been found in a home near Watauga Road. Confusing addresses, misplaced numbers and duplicate street names can cause...

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Our Opinion: The hidden heroes (MO)

We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets. This week is National Telecommunicators Week, which occurs every year...

Voices Above The Storm

Much has been written about the guardians who serve us daily: the police, fire fighters, and EMS personnel. Their positive contributions to our wellbeing are often profound … and visible. Yet there is another class of sentinels whose contributions are just as...

Your Stories

UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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