Securing Emergency Communications Centers – As US National Mission

Emergency communications centers must operate 24/7 without interruption, so securing their cyber systems is a critical task. The US is currently testing a cybersecurity technology for the detection of attacks against emergency communications centers.

The Department of Homeland Security (DHS) Science and Technology Directorate (S&T) is expanding pilot testing of a technology to improve the cybersecurity defenses of emergency communications infrastructure… READ MORE

Week recognizes hard work by 911 response teams

Week recognizes hard work by 911 response teams


National Public Safety Telecommunicators Week is being celebrated April 11-17 by Bryan County 911.

The week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens…

What Communications Leaders Can Learn From Telecommunicators

What Communications Leaders Can Learn From Telecommunicators

The national emergency hotline has been in place for more than 50 years. It provides safety and security for millions of Americans who rely on calling 911 during a crisis. About 240 million calls are reportedly sent to Public Safety Answering Points (PSAPs) each year, where telecommunicators respond to emergencies like property crime, violence, health problems, natural disasters and terrorist attacks. In an industry where any call can result in a life or death scenario, these public servants are often the first point of contact during a crisis. They are frequently responsible for coordinating the response…

Women in Public Safety Communications: Renee Gordon

Women in Public Safety Communications: Renee Gordon

Renee Gordon, RPL, CPE, Director, City of Alexandria, Virginia – Department of Emergency and Customer Communications

  • In public safety for over 30 years, 12  in emergency communications
  • APCO member since 2010
  • APCO Registered Public Safety Leader (RPL) and RPL facilitator
  • Graduate of the inaugural class of Certified Public Safety Executive (CPE)
  • Immediate past president of the Mid-Eastern Chapter of APCO

DHS S&T Expands Pilot of Cybersecurity Tech for Emergency Communications Centers

The Department of Homeland Security (DHS) Science and Technology Directorate (S&T) is expanding pilot testing of a technology to improve the cybersecurity defenses of the nation’s emergency communications infrastructure.

S&T funded Odenton, Md.-based SecuLore Solutions in the research and development (R&D) of a cybersecurity defense solution based on predictive analytics and cyber data that helps detect and mitigate cybersecurity attacks against legacy emergency communications systems and new Next Generation 911 (NG911) and Internet Protocol-based technologies… READ MORE

Voices Above The Storm

Voices Above The Storm

Much has been written about the guardians who serve us daily:
the police, fire fighters, and EMS personnel. Their positive contributions to
our wellbeing are often profound … and visible. Yet there is another class of
sentinels whose contributions are just as profound. They are the men and women
populating 911 centers across the country, serving the public in a crucial
capacity who are heard, but almost never seen—the invisible guardians…