Zetron Launches New MAX Fire Station Alerting Solution to Improve Emergency Response Time and Preparedness

MAX Fire Station Alerting introduces functionality that strengthens the connections and congruence between dispatch and response teams


Zetron, a global leader in integrated mission critical communications technology, today announced the release of the all new MAX Fire Station Alerting, an integrated communications system designed to provide a wide range of highly configurable alerting, automation, and emergency response management capabilities to public safety agencies of all sizes. READ MORE

Rochester Emergency Communications Department Seeks Re-Accreditation, Invites Public Comment (NY)

The Emergency Communications Department (ECD), under the direction of Director Michael J. Cerretto, is an accredited agency through the Commission on Accreditation for Law Enforcement Agencies (CALEA). The ECD is scheduled for a virtual site-based assessment as part of a program to achieve national accreditation by verifying that it meets professional standards.

Assessors will be examining all aspects of the Department’s policy and procedures; administration, operations, training, direction and authority, organization, critical incidents and homeland security…

Gwinnett Police Department Announces Text to 911 Capability (GA)


Call If You Can, Text If You Can’t

The Gwinnett County Police Department is proud to announce that as of June 1, 2020 we will now have Text to 911 capability.  The best, fastest, most reliable method to contact 911 in an emergency is to call and speak to a dispatcher but we recognize that there are times or situations that can make calling 911 difficult.  Our citizens will be able to send a text to 911 if they are unable to call… READ MORE

CA Fire Communications Center Improves Dispatch System (CA)

A fire communications center that serves more than a dozen California departments has unveiled a new state-of-the-art, computer-aided dispatch software system.

Verdugo Fire Communications center’s new system went live at 5 a.m. Tuesday, the Glendale Fire Department, which operates the center, stated in a press release. Thirteen fire departments—Glendale, Burbank, Pasadena, Alhambra, Arcadia, Monrovia, Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, South Pasadena and the Hollywood Burbank Airport—will benefit from the change… READ MORE

Murfreesboro Emergency Communications Announces Telecommunicator of the Year Award Recipients (TN)

Murfreesboro Emergency Communications Center Communications Supervisor Tiffany Matthews and Communications Training Officer Brady Lutton have been named co-Public Safety Telecommunicator of the Year for their hard work and selfless actions.

Matthews regularly volunteers to take on additional tasks just so others don’t get burned out. She stays over regular working hours and comes in on her days off to assist with short shifts…

NexGen Global Technologies launches National Public Safety Telecommunications Week Webinars

WINTER SPRINGS, Fla., April 20, 2020 /PRNewswire/ — Today, NexGen Global Technologies, a software development company specializing in IP broadband based emergency communications, announced that they are providing webinars on using technology to protect the most vulnerable. This software allows for immediate two-way-texting, photo and video exchange and distribution between first responders and other emergency field personnel and the public.

The webinars are free of charge to all emergency personnel, both internal communications and field personnel. These webinars will be conducted every Thursday and last approximately 1 hour. They will run from now through the month of…