CA Fire Communications Center Improves Dispatch System (CA)

A fire communications center that serves more than a dozen California departments has unveiled a new state-of-the-art, computer-aided dispatch software system.

Verdugo Fire Communications center’s new system went live at 5 a.m. Tuesday, the Glendale Fire Department, which operates the center, stated in a press release. Thirteen fire departments—Glendale, Burbank, Pasadena, Alhambra, Arcadia, Monrovia, Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, South Pasadena and the Hollywood Burbank Airport—will benefit from the change… READ MORE

Murfreesboro Emergency Communications Announces Telecommunicator of the Year Award Recipients (TN)

Murfreesboro Emergency Communications Center Communications Supervisor Tiffany Matthews and Communications Training Officer Brady Lutton have been named co-Public Safety Telecommunicator of the Year for their hard work and selfless actions.

Matthews regularly volunteers to take on additional tasks just so others don’t get burned out. She stays over regular working hours and comes in on her days off to assist with short shifts…

NexGen Global Technologies launches National Public Safety Telecommunications Week Webinars

WINTER SPRINGS, Fla., April 20, 2020 /PRNewswire/ — Today, NexGen Global Technologies, a software development company specializing in IP broadband based emergency communications, announced that they are providing webinars on using technology to protect the most vulnerable. This software allows for immediate two-way-texting, photo and video exchange and distribution between first responders and other emergency field personnel and the public.

The webinars are free of charge to all emergency personnel, both internal communications and field personnel. These webinars will be conducted every Thursday and last approximately 1 hour. They will run from now through the month of…

Priority Dispatch develops COVID-19 assessment tool to help dispatch centers, callers

SALT LAKE CITY — To help relieve overwhelmed emergency communication centers, overtaxed first responders and overflowing ER rooms, Priority Dispatch® has released a COVID-19 assessment tool created specifically for the emergency medical services (EMS) environment. Designed to be customized by local medical control and health authorities to the needs of their community, the COVID-19 Assessment, Tracking & Triage (CATT) tool was developed in partnership with the International Academies of Emergency Dispatch® (IAED™), Priority Solutions, Inc™ and Corti…

GENESEE COUNTY/Sheriff and the Legislature recognize Public Safety Telecommunicators this week (NY)

In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor. National Public Safety Telecommunicators’ Week is a time to thank these men and women who have dedicated their lives to serving the public.

Genesee County Sheriff William A. Sheron, Jr. along with the Genesee County Legislature and all emergency first responders recognize these public safety professionals for their continued dedication, professionalism and commitment to public service…