Hawkins 911 dispatchers to be retrained (TN)

This week, the Hawkins County Emergency Communications District, or E-911, is retraining dispatchers to be able to give step-by-step instructions for different first aid situations after it was discovered the dispatchers lacked required training.

A special called meeting of the HCECD Board was held on Sunday to authorize $10,000 to be paid to trainer Dorothy Cave to retrain all the dispatchers in Association of Public Safety-Communications Officials training. The $10,000 cost will be paid through E-911 savings. Because of the lack of training, the E-911 was out of compliance with state law….

Dispatchers and office staff on strike at Great Lakes Pilotage Authority

CORNWALL, Ont. — Unionized workers at an agency that helps foreign ships navigate the Great Lakes and the St. Lawrence Seaway have walked out of the job, but management says it will strive to ensure the impact on commercial navigation is minimal.

The Union of Canadian Transportation Employees says its 13 members — 10 dispatchers and three office staff …

What is it like to be a 9-1-1 operator?

From one radio to the next! 

Brittani was a familiar voice in the KFGO Newsroom, but after 3 years, she put down one radio wave for the next. After a long 6-8 week interview process and 6 months of training, she is a Communications Operator at Red River Regional Dispatch.

In this podcast: Brittani talks about what the process…

Gordon 5th grader makes heroic 9-1-1 call during fire (AL)

GORDON, Ala. (WTVY) – A Gordon family is mourning the loss of its long-time family home after a fire left it shambles late last night.

Fortunately, they aren’t mourning the loss of any loved ones, thanks in part to an Ashford Elementary schooler.

“I saw a fire from all the way over there,” said Ashford Elementary Fifth Grader Brandon Hayes. “It was just high up, see how it is now? It wasn’t this bad, but still standing up”

Hayes said he could still see the fire every time he closes his eyes.

The flames were even more…