Dispatchers say St. Louis 911 system still bogged down, worsened by new program (MO)

ST. LOUIS (KMOV.com) — 911 calls are still being put on hold in the City of St. Louis, months after News 4 Investigates exposed the problem. Dispatchers are telling News 4 a program meant to help people is actually slowing down the system even more.

Maureen Ramsey has worked for St. Louis’ 911 system for 44 years. She said handling calls for homicides, assaults, crimes against kids is all just a part of her job. But what stresses her out are the calls put on hold.

“It’s the six-year-old getting shot that the phone is not getting answered because they are all on other calls, that scares the hell out of me,” Ramsey said… READ MORE

Emergency dispatch center for five Summit County communities opens in Green (OH)

Emergency dispatch center for five Summit County communities opens in Green (OH)

A dispatcher operates a computer at the South Summit Council of Governments dispatch center at Fire Station No. 1 in Green. The center began operations Tuesday.

A new police, fire and emergency medical services dispatch center covering about 10% of Summit County residents began operating Tuesday at Fire Station No. 1 on Massillon Road in Green.

The center covers dispatch services for Green, New Franklin, Coventry Township, Lakemore and Clinton.

The South Summit Council of Governments, an entity formed by Green and New Franklin, will oversee the operation, which has 18 full-and part-time dispatchers. The center is managed by former Barberton Fire Chief Kim Baldwin…

Fairley students recognize 911 dispatchers (NY)

In recognition of National Public Safety Telecommunications Week, Fairley Elementary students recently found creative ways to express their gratitude to employees in that field.

Students used their ELA skills and artistic abilities to create dozens of cards for dispatchers at the Oswego and Cayuga County E911 centers. The initiative was spearheaded by the pre-kindergarten classes and became a schoolwide effort after students learned about some of the duties associated with being a dispatcher…

Melissa Alterio hired as new Cobb County 911 emergency communications director (NY)

Melissa Alterio hired as new Cobb County 911 emergency communications director (NY)

Melissa Alterio was approved as the new Cobb County 911 Emergency Communications Department director, in a unanimous vote of the Cobb County Board of Commissioners Tuesday.

Alterio comes to her position after heading the Roswell 911 center for five years, and served as the training director for the Orange County Department of Emergency Services in Goshen, NY.

“Ms. Alterio brings to Cobb County’s Emergency Communications Department a wealth of valuable experience, knowledge and passion for helping others,” Cobb County Manager Dr. Jackie R. McMorris said for the news release…

Grant County Regional Dispatch Authority supervisor named 911 dispatcher of the year (NM)

Grant County Regional Dispatch Authority supervisor named 911 dispatcher of the year (NM)

Grant County Regional Dispatch Authority Supervisor Jasmine Sandoval, center, is presented an award for being one of the top 911 dispatchers in New Mexico during a GCRDA board meeting May 12, 2021. New Mexico Statewide Advisory Committee EMT Association Chair Pete Bellows, right, and Mark Leyba, present the award.

GRANT COUNTY – Grant County Regional Dispatch Authority Supervisor Jasmine Sandoval has been named New Mexico’s Emergency Medical Dispatcher of the Year.

Sandoval, one of 200 certified emergency medical dispatchers in New Mexico, was selected to receive the prestigious award by the New Mexico Statewide Advisory Committee and New Mexico Emergency Medical Service Bureau in April.

Since she began as a dispatcher in 2007, Sandoval has handled numerous accidents with injuries, patiently assisted the elderly and even helped deliver babies over the phone. Because she’s a supervisor, she often helps the public while also training new dispatchers…

County 911 dispatchers in new center (TX)

County 911 dispatchers in new center (TX)

Modern LED light bar on police cruiser flashing red and blue emergency lights.
Modern LED light bar on police cruiser flashing red and blue emergency lights.avid_creative, Contributor / Getty Images


Jasper County law enforcement officers, fire departments and ambulances are now being dispatched out of a single location that had its formal open house Friday.

The Sheriff Mitchell Newman Law Enforcement Communications Center has been open for several months, but Sheriff Newman wanted the center to be fully operational and all the necessary adjustments made before he invited the public to see it.

The Communications Center is located on Lela Street behind the Jasper County Jail and Sheriff’s Office. The location allows close communication between dispatch and first responders…