Butler County 911 Center Creates Backup Dispatch Locations (PA)

Butler County Emergency Services is preparing for the possibility that someone working in the 911 Dispatch Center becomes ill with COVID-19.

The alternate stations are located in the meeting room and two offices at the County’s Emergency Services’ Butler Township facility.

According to Director Steve Bicehouse, if someone in the communications center became ill, the room would be vacated and then sanitized… READ MORE

Public safety heroes: Marianne Hill (VA)

After a bus filled with children caught fire in an accident on the Richmond-San Rafael Bridge last year, first responders rushed to the scene. But not all heroes of the moment were on the bridge that day.

Marianne Hill, a veteran dispatcher with the Richmond Communications Center, fielded the call that day and made a swift, difficult decision to break the rules in order to save lives. Rather than call the Richmond Fire Department (RFD) … READ MORE

First responders say SCDHEC database doesn’t meet needs (SC)

LANCASTER COUNTY, S.C. (WBTV) – For weeks, officials in all 46 South Carolina counties asked the South Carolina Department of Health and Environmental Control to give them a secure database.

The database was expected to be filled with addresses of people who tested positive for the coronavirus so first responders could protect themselves.

DHEC announced it will supply the addresses.

[…] ”When we get a call my telecommunicator has 40 seconds to get the call ready for dispatch so seconds are… READ MORE

April is 9-1-1 Education Month (CT)

National 911 Education Month Prepares Americans for Emergencies

Stratford, CT – The month of April is National 911 Education Month. Stratford Public Safety Communications Center will be periodically putting out information to help the public better understand their 9-1-1 system.

During this COVID pandemic, it is timely to point out some important information related to how and when to use the 9-1-1 system. Your Stratford Public Safety Dispatchers are an important part of the Town’s COVID response and stand poised and ready to assist you with professional and compassionate assistance over the phone… READ MORE

Athens police postpone 911 Center assessment (GA)

The Athens-Clarke County Police Department was scheduled to host an on-site assessment team this week for its goal of national accreditation for its communication division, but that effort has been moved into May.

The assessor for the Commission on Accreditation for Law Enforcement Agencies was to conduct a review of the 911 Center to ensure it meets the organization’s standards for excellence, according to a news release from the police department… READ MORE


To better assist first responders responding to emergencies during the Coronavirus Disease 2019 (COVID-19) outbreak, Mayor Lori E. Lightfoot and Office of Emergency Management and Communications (OEMC) Executive Director Rich Guidice today urged Chicago’s residents to sign up for Smart911, a free, voluntary and secure service that allows individuals and families to provide critical medical information when they call 9-1-1. By creating a Safety Profile that is automatically displayed to the 9-1-1 call taker, the service allows residents to self-identify to first responders if they … READ MORE