Triaging Mental Health 9-1-1 Calls: Phoenix Dispatcher Training, And How Community Can Help (AZ)

“Let’s say someone is having a mental health crisis. If they’ve never had a mental health crisis before, and they don’t know who to call, they’re probably going to call 9-1-1. And the dispatcher might be the first person to ever help them,” Detective Sabrina Taylor, a Crisis Intervention Team Training Coordinator at Phoenix Police, said.

With May being Mental Health Awareness Month, we took a look at… READ MORE

Rutherford 911 District assistant director appointed as regional director for National Emergency Number Association (TN)

The 9-1-1 Association announced that Cassie Lowery, ENP of Rutherford County (TN) Emergency Communications has been elected by the organizations’ membership to serve on its Board of Directors and help lead the association’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy.

Lowery, who will represent NENA members from the Southeastern Region on the board, has worked in the 9-1-1 industry for twenty-five years and has volunteered at both the county and state level on multiple boards and committees… READ MORE

Two Sunstar Paramedics First Responders Receive EMS Awards

Sunstar Paramedics employees, emergency medical services dispatcher and paramedic Christopher Kannenberg and emergency medical technician Jason Melzer are among the recipients of the 2020 Pinellas County Emergency Medical Services Professionals of the Year. This award is presented to public safety professionals who stand out because of their outstanding contributions to EMS or for heroic actions…


CHICAGO – As part of Mayor Lori E. Lightfoot’s all-hands-on-deck public safety strategy, the Office of Emergency Management and Communications (OEMC), the Chicago Police Department and other City departments and agencies today joined together to emphasize that safety is a priority when celebrating Memorial Day weekend. In preparation for the holiday weekend and summer ahead, the City announced new public safety efforts to enhance coordination with key departments in a comprehensive approach to reduce violence and bolster City services across Chicago’s neighborhoods…

IUPUI team awarded $112500 to advance work on voice AI for law enforcement (IN)

INDIANAPOLIS — A team of recent graduates from the School of Informatics and Computing at IUPUI and the School of Science at IUPUI has been awarded $70,000 from the National Institutes of Standards and Technology, or NIST, for developing artificial intelligence technology to help police officers conduct their work more safely and efficiently.

The support recognizes the team’s development of Zenext, a voice-command virtual assistant based on Google Assistant that helps law enforcement conduct critical tasks hands-free. The technology works similarly to Siri or Alexa…