by AllThingsECC.com | Oct 9, 2026 | Comm Center News
BATON ROUGE – Every phone line in East Baton Rouge Parish contributes $1.25 a month to keep 911 emergency services running. Now, the EBR Communications District is requesting a small fee increase to strengthen this vital resource.
Tucked away in an old mall off Florida Boulevard is a state-of-the-art 911 call center. This new facility can serve as a backup if the main site on Harding Boulevard goes down, or both centers can operate together during major events or natural disasters.
by AllThingsECC.com | Oct 8, 2026 | Comm Center News
MANATEE COUNTY, Fla. — Most days, Alex Quintero is the person answering the call when someone needs help. But after witnessing a serious crash on Interstate 275, the Manatee County 911 telecommunicator suddenly found himself on the other side of the emergency.Quintero, a 911 telecommunicator and Shift Training Officer for Manatee County, was off duty and driving home on Sept. 27 when he witnessed a crash on I-275 near mile marker 2, according to information provided by Manatee County.
by AllThingsECC.com | Oct 8, 2026 | Comm Center News
SUMMIT COUNTY — County Executive Ilene Shapiro announced the Summit Emergency Communications Center (SECC) has been named the 2025 Ohio Gold Star Dispatch Center of the Year. The award was presented on Sept. 16 in Delaware, Ohio, as part of the Ohio Gold Star Awards program.
by AllThingsECC.com | Oct 7, 2026 | Comm Center News
Across the country, 911 call centers are so understaffed that some are turning to artificial intelligence to answer non-emergency calls.
At Lake County 911 in Indiana, an AI call taker named “AVA” has handled more than 35,000 calls within just months.
But how does it work?
by AllThingsECC.com | Oct 6, 2026 | Comm Center News
Starting this month, Boulder Police and Fire Communications Center will begin using AI technology during limited hours and days of the week to answer non-emergency calls. The purpose is to provide faster and more efficient responses to those calls, which will allow dispatchers to handle higher priority calls more quickly.
This technology will not be used to answer 911 calls and there are several safeguards in place to immediately transfer calls that become an emergency.
by AllThingsECC.com | Oct 5, 2026 | Comm Center News
At the recent Vision 2026: FirstNet Users Summit, hosted by the Public Safety Broadband Technology Association (PSBTA), there was a big US map on display for attendees to stick pins in the places where they need coverage and submit written requests.
The activity was a first for the PSBTA’s annual event, which attracted around 430 people from public safety, and illustrated that network coverage remains the biggest issue for many first responders when they rely on 4G and 5G to communicate wherever an emergency takes them.
