AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.
911 center pivots from 106% churn rate to zero in two years
Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes.
In dispatch centers across the United States, it’s also often a job with high vacancies and turnovers.
SPARTANBURG COUNTY, S.C. (WSPA) – An internal investigation is underway in Spartanburg County after a telecommunicator reportedly refused to assist a 911 caller.
Spartanburg 911 announced Friday that officials were made aware of a video circulating on social media regarding a 911 call with one of their operators.
KINGSTON — Ulster County Executive Jen Metzger announced that the County has been awarded a $2 million NYSERDA grant for the energy-smart and resilient Emergency Communications Center to be built on Paradies Lane in New Paltz.
Bid documents have now been released to construct the state-of-the-art facility, which will house the County’s Department of Emergency Services, including the Emergency-911 center, Emergency Operations Center (EOC), and the Divisions of Fire Services and Emergency Medical Services. During a natural disaster or other type of emergency, the EOC serves as the central point of coordination for emergency response and recovery.
The city of Tehachapi will pay a voluntary settlement of $54,000 to a police dispatcher who allegedly faced retaliation in the workplace after reporting workplace harassment, the California Civil Rights Department announced Monday.
Luzerne County 911 officials on Monday responded to a complaint from former county division head Joan Hoggarth about wait times for callers who reported a vicious dog attack in Hanover Twp. on Saturday.
