by AllThingsECC.com | May 2, 2025 | Comm Center News
LAS VEGAS, Nev. (FOX5) – The Las Vegas Metropolitan Police Department Foundation, in partnership with Resorts World, recognized 911 dispatchers Kacy Rafferty and Alicia Rivera Wednesday with the Good Ticket Award.
The two were recognized for remaining clam and focused while relaying important information to the officers responding during a high-speed chase across the Las Vegas Valley involving a murder suspect linked to three carjackings last month.
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by AllThingsECC.com | May 1, 2025 | Comm Center News
Minnesota County Is Still Reaping Huge Benefits from ASAP Service
The Monitoring Association (TMA) announced today that Anoka County Emergency Communications Center (ECC) has dramatically reduced the amount of time that 911 telecommunicators spend on calls generated by alarm and sensor systems as a result of implementing TMA’s ASAP Service. The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO).
“Our latest data shows that ASAP Service is saving our telecommunicators an average of 30 hours each month,” said Kari Morrissey, Anoka County’s director of emergency communications.
by AllThingsECC.com | May 1, 2025 | Comm Center News
Two San Diego County sheriff’s deputies and an off-duty dispatcher are being credited with saving the life of an 11-year-old boy with autism who was found wandering in freeway traffic earlier this year.
The incident happened on March 9 after the child went missing from a Vons grocery store around 4:30 p.m. while shopping with his family. Over the course of about 45 minutes, he had wandered more than two miles and ended up near State Route 52 and Mast Boulevard, where he ran into traffic.
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by AllThingsECC.com | Apr 30, 2025 | Comm Center News
Parkland College’s Support for Workforce Training (SWFT) program is set to launch a new Telecommunicator 9-1-1 training this summer, offering local residents a pathway into high-demand emergency dispatcher careers. The two-week training, which begins June 2, will be held through Parkland’s Office of Workforce Development and is open to community members across the college’s District 505 service area.
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by AllThingsECC.com | Apr 29, 2025 | Comm Center News
TROY — At a Troy City Council meeting April 21, council members unanimously approved contracts and budget considerations for upgrades and renovations to the Troy Police Department’s (TPD) Emergency Communications Center.
The Emergency Communications Center was originally designed and furnished over 20 years ago when the TPD building, located at 500 W. Big Beaver Road, was constructed. There have been no major renovations since then.
by AllThingsECC.com | Apr 28, 2025 | Comm Center News
The 911 dispatcher who took the call from the suspected firebomber of the Governor’s Residence within an hour of the attack should have escalated the call, but didn’t, Dauphin County officials admitted.
Chief Clerk Eric Hagarty said the county learned the 911 dispatcher “did not appropriately escalate the call in accordance with County policy,” though county officials declined to provide the policy in question.
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