by AllThingsECC.com | Jun 24, 2026 | Comm Center News
Portland’s Bureau of Emergency Communications hires and trains the employees who answer and dispatch 911 calls. Like 911 centers across the country, many employees left their jobs at the Bureau during and following the COVID-19 pandemic. At the same time, call volume increased, resulting in long waits before calls were answered.
To address the Bureau’s staffing crisis and help reduce wait times, Emergency Communications’ Training Department increased its recruitment, hiring, and training of dispatcher trainees. Their efforts contributed to dramatically improved staffing at the Bureau and shorter 911 wait times.
by AllThingsECC.com | Jun 23, 2026 | Comm Center News
CHATTANOOGA, Tenn. — Hamilton County 911 dispatchers urged Chattanooga City Council on Tuesday to address pay raises after council members unanimously passed the city’s fiscal year 2027 budget without explicitly funding higher wages for emergency operators.
by AllThingsECC.com | Jun 22, 2026 | Comm Center News
BROWN COUNTY, Wis. (WBAY) – The 911 Study Commission is recommending steps that Brown County leadership can take to improve workplace operations and culture at the Public Safety Communications Center.
by AllThingsECC.com | Jun 22, 2026 | Comm Center News
COLORADO SPRINGS, Colo. (KKTV) – Colorado Springs officials announced plans Monday to create a city-specific 911 authority, a move leaders say would keep emergency communications funding generated within the city focused on local public safety needs
by AllThingsECC.com | Jun 20, 2026 | Comm Center News
FORT ATKINSON — The Fort Atkinson Police Department is seeking monetary approval to become a primary Public Safety Answering Point (PSAP), rather than a secondary one.
Police Captain Ben Lindsey introduced the Public Safety Answering Point to the Common Council.
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by AllThingsECC.com | Jun 19, 2026 | Comm Center News
Hamilton County is one of Tennessee’s largest and busiest counties, yet the men and women who answer our 911 calls are paid less than many dispatchers working for significantly smaller agencies in the region.
911 dispatchers are the first first responders. They are the calm voice on the other end of the line during someone’s worst moment, coordinating police, fire and EMS responses while providing lifesaving instructions before help arrives. Despite the critical role they play in public safety, Hamilton County’s dispatchers continue to fall behind their peers in compensation.
