Resources
911 Dispatch Academy Returning Spring 2020 – Montgomery College, WD&CE (MD)
Recognize the roles and responsibilities the 911 Telecommunicator plays in applying the principles, practices, and standards of care when servicing 911 calls. Learn and recognize the difference in fire, medical, or police responses to 911 calls. In our program,...
WHEN 9-1-1 IS NOT ENOUGH: TRANSITIONING THE 9-1-1 CENTER INTO A MULTI-CHANNEL EMERGENCY COMMUNICATIONS CENTER
Disasters, terrorist attacks, and network outages have demonstrated the limitations of the 9-1-1 system. Emergency communications centers that remain focused on 9-1-1 as the singular emergency reporting channel fall short of providing a comprehensive emergency...
NG911 FirstNet Whitepaper
A review by IXP, LLC describing how the interconnection between NG911 and FirstNet integrate.
Supply vs Demand
An in depth study by Presidential Partners Consulting on the future of telecommunicators and how they may function in high tech emergency communications centers.
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