Brown County using text follow-ups for 911 hang-ups to ensure public safety (WI)

BROWN COUNTY (WLUK) – So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don’t have an emergency.

Technology can be helpful in times of need, but also a nuisance when it accidentally dials 911 and you don’t need help.

“I would say last year we had almost 11,000 911 hang-ups,” said Chancy Huntzinger, Brown County Dir. of Public Safety Communications.

In each of those cases, 911 dispatchers needed to make contact with the caller to make sure everything was okay.

Peninsula Regional 911 Callers Can Now Share Real-Time Video and Photos (VA)

The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first responders during emergencies.

Now, 911 callers in the region can receive a prompt to share real-time video or photos from their phones to show first responders what they’re seeing and hearing.

N.C. 911 Board Celebrates Inaugural Graduates of 911 Communications & Operations …

N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators

In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of Richmond Community College’s 911 Communications & Operations Associate Degree Program. The first of its kind, the online program is designed to provide not only a pathway for individuals who are interested in starting a career in the field, but also skills enhancement for those already working as 911 telecommunicators.