“You’ll actually be talking to an intelligent computer who will help to direct you to the resources that you need,” explained city commissioner Mingus Mapps.
PORTLAND, Ore. — City commissioner Mingus Mapps hopes to improve 911 wait times by installing artificial intelligence software to help answer nonemergency calls.
Mapps hopes the automated system will be up and running by the end of the year, as first reported by Willamette Week.
“When you call into the nonemergency number, instead of getting a live human being, you’ll actually be talking to an intelligent computer who will help to direct you to the resources that you need,” Mapps told KGW…
The Mountain Brook Emergency Communications District recently signed a three-year contract with the Shelby County Emergency Communications District to take over as the provider of E-911 services for the city.
Mountain Brook’s 911 services are currently provided by dispatchers employed in-house and supervised by police personnel.
The Shelby County Emergency Communications District approved the contract at its July 29 board meeting to take over public safety dispatch services for Mountain Brook. Following the effective date of the contract, there will be a five-month implementation period, lasting until about Jan. 10, 2022…
AUSTIN, Texas — The Austin Police Department will be changing how it responds to non-emergency calls starting October 1, according to KXAN.
Instead, the department will ask people to call 311 – not 911 – to report crimes that are no longer in progress and if there is no immediate threat to life or property, the report says.
APD officials say the change comes amid staffing challenges and a review of its COVID-19 mitigation protocols. Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations…
Brief Job Description (essential Functions Of The Job)
Under general supervision, the Dispatcher will be assigned to the Operations Division of the Boston Police Department.
Receiving, transmitting and disseminating information both routine and emergency in nature received from 911 calls to police units in the field; utilizing various telecommunications equipment including but not limited to Computer Aided Dispatch (CAD), VESTA and Motorola Radio System; receiving and responding to requests from police units for information needed in the performance of their duties; querying various law enforcement databases (e.g. vehicle registrations and warrants); and other related duties. Dispatchers will undergo extensive training on all aspects of the Department’s 911 Call Center…