Interpreter services helped in Amber Alert 911 call (TN)

Interpreter services helped in Amber Alert 911 call (TN)

NASHVILLE, Tenn. (WTVF) — It was an Amber Alert this week that got everyone’s attention, with a woman wanted for questioning for allegedly taking a car with a baby inside.

The car was found just a few hours after the alert was issued, with the 1-year-old safe inside.

Once 911 dispatchers realized there was a language barrier with the owners of the vehicle, they used one of their two language interpretation service companies they’re contracted with…

“It’s lifesaving”: B.C. dispatcher encourages hikers, skiers to download new app (Canada)

“It’s lifesaving”: B.C. dispatcher encourages hikers, skiers to download new app (Canada)

VANCOUVER — As winter weather approaches, North Vancouver RCMP emergency dispatcher Jodie Cohan is encouraging all British Columbians, especially those who venture into the backcountry, to download geolocation technology called What3Words.

The free app divides the world into three-metre squares and assigns each with a unique combination of three random words, which allows first responders to pinpoint the exact location of an emergency.

North Vancouver RCMP implemented the technology last year. Cohan said they were the first RCMP service in Canada to begin using the app…

911 dispatchers’ work impacts mental health (ME)

BANGOR — When you call for help, 911 dispatchers are often the first ones to be notified about a problem. Dispatchers said the job can take a toll on your mental health.

“911 what’s the address of your emergency?”

The Penobscot Regional Communications Center is a public safety answering point facility responsible for receiving and dispatching 911 calls for 66 agencies in Penobscot, Aroostook and Hancock counties…

Kitsap 911 seeks sales tax increase to replace aging radio system by 2028 (WA)

Kitsap 911 seeks sales tax increase to replace aging radio system by 2028 (WA)

Tim Robrahn, a dispatcher, takes calls from people who dial 911 in Kitsap County at Kitsap 911 on Oct. 6. Voters will decide in the Nov. 2 election if a 0.1% sales tax should be implemented to fund the purchase of new facilities and equipment for the dispatch center.

“Right shoulder,” a deputy could be heard saying to a 911 dispatcher. “…gunshot…”

Static noise covered some of the words of the deputy describing the condition of a man injured in a shooting at the Kitsap County Fairgrounds on Sep. 19 to the dispatcher.

Kitsap County’s 911 dispatch center offers up that static noise as evidence of its aging emergency radio system, which leaders say needs to be replaced by 2028 to remain in use, and they say additional sales tax is what they can do to fund the project.

Kitsap 911, or CenCom, employs dispatchers to collect key information in calls with law enforcement, fire departments and individuals who dial 911. As the population grows, it is becoming harder for dispatchers to communicate smoothly with first responders and residents in some areas of the county…

County’s new 911 radio system still under construction (VA)

County’s new 911 radio system still under construction (VA)

Work continues on the construction of Shenandoah County’s new public safety radio system as county staff eagerly await its completion.

Gary Yew, the county’s former fire chief and the radio system project manager, said during a phone interview last week that five of the seven new tower sites are “pretty much complete” and that the county was waiting on the completion of tower sites at Lost River, near the Virginia/West Virginia border on the southern end of the county, and at Rude’s Hill north of New Market.

Yew stated on Sept. 29 that the Lost River site, on which the county is co-locating the necessary equipment on a tower owned by TC Energy Corporation, was “moving well” and was about two or three weeks from completion. Construction has yet to begin, however, on the Rude’s Hill tower, which will be located on county-owned property at its trash compactor site…