Monroeville volunteer firefighter/dispatcher assaulted, sent inappropriate messages to 14-year-old girl, police say (PA)

MONROEVILLE, Pa. — A Monroeville volunteer firefighter and emergency dispatcher turned himself into Allegheny County Police on Thursday for allegedly assaulting and sending inappropriate messages to a 14-year-old girl.

The victim reported Gregory Lauffer, 23, to police on March 12.

Through the investigation, Monroeville police determined that Lauffer was attending an event… READ MORE

Show appreciation for telecommunicators (NC)

As we approach National Public Safety Telecommunicators Week, April 12-18, I’m inviting community members to take pause to appreciate our “first” first responders.  These are the specialists who help us when we dial 911 for emergency service. At a time of panic and distress, these dedicated individuals keep us calm and focused to collectively respond in the thrust of a crisis. They guide the conversation to fully assess the situation and promptly dispatch needed resources. These skilled folks continue to coach us to function in any crisis situation. They are our lifeline for 20-30 minutes… READ MORE

Athens police postpone 911 Center assessment (GA)

The Athens-Clarke County Police Department was scheduled to host an on-site assessment team this week for its goal of national accreditation for its communication division, but that effort has been moved into May.

The assessor for the Commission on Accreditation for Law Enforcement Agencies was to conduct a review of the 911 Center to ensure it meets the organization’s standards for excellence, according to a news release from the police department… READ MORE

County officials discuss operations, communications contingency plan (ME)

FARMINGTON – Meeting via a teleconference call, county commissioners and other officials discussed how the novel coronavirus would impact county operations moving forward and approved a contingency plan for the Franklin County Regional Communications Center.

Franklin County Emergency Management Agency Director Tim Hardy said that dispatchers at the center had come together to develop a continuity of operations plan. If it was to be deemed necessary that dispatchers shelter in place, Hardy said, teams of four dispatchers would work for two week rotations. Hardy noted that commissioners… READ MORE

Why emotional intelligence matters in the emergency communications center

The work of emergency communications personnel is emotionally charged. Whether it’s working with callers, field units or fellow coworkers, the emotional dimension is often the most individually impactful, yet also the most overlooked.

In fact, a career in public safety necessarily causes each of us to be less empathetic and less perceptive when it comes to understanding this hidden side. Working with people who are experiencing traumatic situations, as an emergency communications professional does every day, changes one’s perceptions of the world, and can even make you “feel dead inside,” as one 9-1-1 dispatcher succinctly put it. Coined “emotional numbing,” it’s the natural… READ MORE

Some recent retirees asked to come back to work (UT)

SALT LAKE CITY — Some recently retired workers are being called on to help.

Governor Gary Herbert issued an executive order that lifts limits on retired government workers so they can return to essential positions needed right now.

[…] The department is looking for retired law enforcement officers to fill positions including jail health services administrator, 9-1-1 communications center director and paramedics… READ MORE