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More than 80% of first responders said that interoperability – the ability to communicate with other agencies across differing technologies – is of “critical” or “somewhat” concern, according to a November 2021 survey by Verizon.
Despite the pervasive presence and accessibility public messaging apps to enable interoperability, the use of these consumer programs among police and first responders poses significant workplace and legal risks. And unfortunately, an overwhelming number of public safety employees use consumer apps, along with SMS texting, for work-related communications – breaking the law while doing so without realizing it…
