Top Comm Center Headlines

Alerts

Features

The Benefits of Z-Axis Through FirstNet

By Jeff Bratcher, Chief Network and Technology Officer, First Responder Network Authority This year marks the 20th anniversary of the terrorist attacks on September 11. In the aftermath of that tragedy, the public safety community pushed for its own dedicated network...

read more

News & Articles

Chairman’s Corner: Columbia County 911 (NY)

Over time, the Columbia County Emergency 9-1-1 Emergency Communications Department, as it’s officially known, has increasingly become the nerve center for emergency response in Columbia County. As director of 9-1-1 Rob Lopez says, “The 9-1-1 center is basically...

New dispatch system debuts Nov. 16 (KY)

Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center's Computer Aided Dispatch system, which is scheduled to go online on Nov. 16. Paul Nave, the city and county's 911 center director, said dispatchers have been...

Interpreter services helped in Amber Alert 911 call (TN)

NASHVILLE, Tenn. (WTVF) — It was an Amber Alert this week that got everyone's attention, with a woman wanted for questioning for allegedly taking a car with a baby inside. The car was found just a few hours after the alert was issued, with the 1-year-old safe inside....

Northern B.C. need more 9-1-1 dispatchers (Canada)

PRINCE GEORGE – We don’t hear about them often, but they are the first of the first responders who come to your aid when you’re in trouble. Have you ever wondered what it was like to be a 9-1-1 dispatcher? Did you know that Prince George is the main dispatch hub for...

911 dispatchers’ work impacts mental health (ME)

BANGOR — When you call for help, 911 dispatchers are often the first ones to be notified about a problem. Dispatchers said the job can take a toll on your mental health. “911 what’s the address of your emergency?” The Penobscot Regional Communications Center is a...

Subscribe to Comm Center News

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

ECC EventsMORE>

PartnersMORE>

Ride To Aid Police Dispatcher Who Lost Limb (MO) [VIDEO]

https://www.dailymotion.com/video/x2uyza6?start={seek_to_second_number}

New public safety bill changes how emergency operators dispatch mental health calls (MN)

Once signed, Travis' Law will require 911 operators to refer calls involving mental health crises to mental health crisis teams.

VIDEO: Combating 911 Dispatcher Burnout (CA)

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for...

Good News: 911 Dispatcher Marra Wargo Saved a Choking Dog

911 dispatcher Marra Wargo talks about getting a call about a choking dog and how she was able to talk the owner through performing the Heimlich maneuver on the dog. [VIDEO]

How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...

Emergency Communications | Johnson County Kansas [Video]

Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...

‘It’s just call after call’: California 911 dispatcher – New

With a COVID-19 surge that is killing one person every 15 minutes in California’s Los Angeles County, the 911 emergency medical system has been stretched to the brink. [CLICK READ MORE TO VIEW VIDEO]...

Atlanta’s 911 call center short staffed (GA)

TLANTA - There is a critical staffing problem in the Emergency 911 Communications Center. Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate... READ MORE

Customizable, Reliable, Affordable, Secure 9-1-1 solution

A conversation with Darold Whitmer from nga911 about their cloud based solution
 

Follow Us @AllThingsECC

Load More...
 

Opinions

They Have Your Six

Michael Mendoza

No matter the agency, we all have the officer that complains that
we are picking on them. We all know it’s mainly because it’s in their beat or
sector or they are the closest unit. It’s also because we are too busy with pending calls to care if their
feelings are hurt. A few of us make these officers feel our wrath by sending
them from one side of town to the other, fielding every report under the sun.
How many of us are envisioning the officer we want to do that to?

Ultimately, we all want every one of our officers to go home, and
we all want to catch the bad guy and be the best dispatcher we can be for our
residents, right?

In 2010, my agency went through some changes. Uncomfortable
changes I couldn’t get past. My lack of maturity and perspective got me in
trouble, and I decided to leave. A few years went by and I had to grow up. What
I learned was that in the end, the only one that had control over my life and
my future was me. I returned to the career I loved and from that point on I
decided I was going to outlive the BS.

Seven years later, several people in my agency are unhappy and
quitting. Reflecting on my unhappier times, I, like many of my current co-workers,
would project the blame of my problems onto others, believing they’re picking
on me. After this reflection I realized that every time I was acting out or
complaining, I was being the jerk officer grumbling about my dispatcher.

On the flip side, one of our officers will go through calls, clearing
them as quickly as possible, and we seldom hear a complaint. She just does her
job. Unfortunately, we take advantage of this type of officer. Like her, once I
was back in the headset again, I dove in headfirst, going above and beyond with
every opportunity I could. I got overwhelmed. I was doing great at work, but I
wasn’t doing so great at home. At that point, I decided I was just going to dispatch.

As dispatchers we are seldom thinking about the environment that
we are creating for our responders. We’re constantly focused on our duties, forcing
responders to milk calls to take care of their personal needs. That’s the
environment we create. We’re focused on the task at hand and less on the hands
that take care of the task.

We all have a dispatcher in our lives. For some of us it’s a supervisor,
sergeant, or even the dispatch manager. We get frustrated because they don’t
see it from our end. They don’t understand our needs. We fail to realize that they’re
our dispatchers; not literally, but they’re focused on the task at hand and
less on the hand that takes care of the task.

None of this is meant for you to go home and fix everything.

The purpose is for you to have a little more understanding, compassion,
and perspective.

Understand there’s always another motivation but the end goal is
still the same—to give the best service to the citizens that you are there to serve
and protect.  

If you are the employee: You’re not just another butt in a seat, you are someone’s hero and protector. You have their six. Likewise, understand that your supervisor or manager (or whoever) is your dispatcher, and they’ve got your six too.

About the Author

Michael Mendoza is a Texas Master Telecommunicator with over 10 years in the industry and Texas Commission of Law Enforcement (TCOLE) certified trainer.

Our Opinion: The hidden heroes (MO)

We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets. This week is National Telecommunicators Week, which occurs every year...

Voices Above The Storm

Much has been written about the guardians who serve us daily: the police, fire fighters, and EMS personnel. Their positive contributions to our wellbeing are often profound … and visible. Yet there is another class of sentinels whose contributions are just as...

Your Stories

UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

Stay Up to Date With The Latest News & Updates

Share Your Story

Join our community to share your experience and connect and collaborate with colleagues.

Join Our Newsletter

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

* indicates required

Follow Us

Stay connected with the latestEmergency Communications News, Articles & Information.