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Albany County opens new E911 Center (NY)
ALBANY COUNTY, N.Y. — Albany County Sheriff Craig D. Apple, Sr. announced the grand opening of the new Albany County E911 Center/Emergency Operations Center in Clarksville.
New program gives Cobb high school students training for a career in 9-1-1 (GA)
The first class passes the base 9-1-1 certification course with flying colors May 5, 2023 - Before they even graduate high school, fourteen Cobb students have completed the base course that could lead them to a career in 9-1-1. This inaugural class was part of the...
Petersburg Police Department receives first “text for help” from sinking vessel (AK)
Petersburg police received a call for help from a 26 foot aluminum boat that had tipped onto its side near the south end of Kuiu Island on April 30th. Two people were aboard, and both of them survived the sinking.
City commission looks at proposal for new communication center (TX)
Dallas restores core emergency dispatch systems (TX)
Dallas officials on Monday said critical services have been restored following a widespread outage caused by last week’s ransomware attack. The Dallas Police Department and city’s websites are back online as of Sunday, Bill Zielinski, CIO for the City of Dallas, said...
31 minutes for police to arrive on scene where officer was killed (IL)
CHICAGO (CBS) -- Thirty-one minutes – that is how long it appears to have taken for police to arrive on the tragic scene where Officer Areanah Preston was shot in Avalon Park, in an incident that ultimately took her life. But dispatchers had been alerted to a round of...
Staffing shortage prompts move of Hawaii Fire’s dispatch center
WCCCA unveils new emergency dispatch center (OR)
Washington County leaders held a ribbon-cutting ceremony Monday, April 24 to mark the opening of a new county dispatch center.
Decatur County dispatcher arrested (IN)
The Indiana State Police (ISP)-Versailles Post on Wednesday arrested a dispatcher from the Decatur County Sheriff’s Office on two felony charges related to accessing an internal law enforcement system and releasing case-sensitive information to the public. READ FULL...
Ohio 911 call: Address mixup leads to wrong Troy home, busted door, best practices debate
The dispatcher walked the caller through CPR and at one point asked if responders had arrived. The error became clear about eight minutes into the call when the caller, again asked about the location, said she didn’t know for sure, but it was the street leading to...
Dispatchers speak on tense moments during Atlanta shooting (GA)
ATLANTA - It was all hands on deck Wednesday inside Atlanta’s 911 dispatch center. They received nearly two thousands calls during the active shooter incident.
City of Reno dispatchers to provide backup emergency medical dispatch (NV)
The City of Reno is proud to announce that its dispatchers will provide emergency medical dispatch to quickly identify a caller’s medical emergency and deliver potentially life-saving verbal instructions prior to emergency medical services (EMS) arriving. As the...
KCPD 911 call taker spends 16 minutes on phone with suicidal woman, helps save her life (MO)
KANSAS CITY, Mo. — For 19 years, Annie Casey has answered the call as a 911 dispatcher with the Kansas City, Missouri, Police Department Communications Unit. “It’s been good helping people,” Casey said. READ FULL ARTICLE
Austin Police sergeants work overtime on emergency dispatch to fill vacancies (TX)
Several sergeants with the Austin Police Department (APD) are working overtime taking 9-1-1 calls to fill vacant dispatch positions amid the ongoing staffing crisis in the city.
Hobbs signs bill letting 911 dispatchers qualify for free trauma therapy (AZ)
House Bill 2717 adds 911 dispatchers to the list of public safety employees who qualify for trauma therapy that's funded by their employer. READ FULL ARTICLE
‘Off the Hook’: San Francisco 911 Dispatchers Warn City At-Risk in Next Emergency (CA)
The frenzy hit San Francisco’s 911 dispatch center all at once. READ FULL ARTICLE
California’s Multi-Vendor NG911 Rollout Puts Redundancy First
By James Careless Redundancy is at the heart of California’s statewide upgrade to Next Generation 911 (NG911) services. This is why, when it allocated nearly $1 billion to this project in 2019, the State decided that selecting four different vendors to complete and...
Bristol Twp. Woman Accused Of Making More Than 1000 Calls To Dispatchers Around Country (PA)
A Bristol Township woman is accused of making more than 1,000 calls to emergency dispatchers locally and around the nation. Erica Lynn Saresky, 27, of Bristol Township’s Levittown section, was charged this week via summons with communications with 9-1-1, harassment,...
Authorities investigate more phone shenanigans (WY)
East Providence opens modernized public safety dispatch center (RI)
EAST PROVIDENCE, R.I. (WPRI) — East Providence leaders held a ribbon-cutting ceremony on Wednesday to celebrate the opening of its new state-of-the-art dispatch center.
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911 dispatcher calls Chicago a place that ‘caters strictly to criminals who target the innocent’ [VIDEO] (IL)
Baldwin 9-11 dispatcher honored for saving life of Summerdale mayor [VIDEO] (FL)
Brentwood Celebrates National Public Safety Telecommunicators Week (TN)
Dispatcher Appreciation Week: An inside look at Nampa Police’s 24-hour service (ID)
What is a Telecommunicator? (FL)
RPD Celebrates 911 Dispatchers (TX)
Hobart dispatcher wins Australasian award after life saving emergency response [VIDEO] (Tasmania)
A look Inside Durham’s 911 Call Center: Dispatcher Dwayne McIntire (NC)
Shortage of 911 operators impacts Midlands mother (SC)
Prop. 2 would modernize 911 with $41 million (WA)
By Mike De Felice Special to Bainbridge Island Review It’s 2 a.m. and a police officer has pulled over a driver on an isolated rural road on suspicion of driving under the influence. The officer calls for back-up before approaching the vehicle, but emergency dispatch...
Keep Your 911 Commitment
In your day-to-day work life, have you ever stopped to wonder why you continue to come in to work every day? Why the PSAP life? More specifically, why you are an emergency services telecommunicator? Bills, boredom, family to support, or just getting out of the house?...
Letter: From deep stress to soaring morale, dispatchers thank supporters (MA)
Please Support Local Advertisers On September 20, 2021, the Ipswich Select Board voted unanimously to reject joining the North Shore Regional 911 center which would have closed our local 911 Communications Center. We understand it is the job of the Town Manager and...
BCLA privileged to honors emergency responders | Opinion (KS)
To the Editor,Did you know Brown County has 279 emergency responder positions filled? Did you know that in addition to community fire departments, police departments, dispatch, the sheriff’s department and our county wide ambulance service, we also have a mounted search and rescue team (which uses horses & riders to search off the beaten path during an emergency) and Squad 48 (which extract people from vehicle accidents & other emergencies requiring special equipment)?The men and women doing these jobs are not doing it for fame and fortune. They are doing it because they feel called to serve and protect their community…to make it a better and safer place for themselves, their families and ALL of us.BCLA was privileged to honor Brown County’s 279 emergency responders on Patriot Day – Saturday, September 11, 2021. On a day filled with much emotion – the 20th anniversary of 9/11 – we remembered those that gave the ultimate sacrifice at the World Trade Center in New York City. Then we said thank you to our Brown County First Responders because we never know when that opportunity could be taken from us.THANK YOU to the almost 200 people who participated in the procession and ceremony and another approximately 70 people who took advantage of the World Trade Center Virtual Tour at Arrow Twin Theatre. If you were unable to attend Saturday’s events, we encourage you to take a moment, pick a specific emergency responder &/or a department and send a handwritten thank you to them. Brown County departments honored on Saturday included:Everest Fire DepartmentFairview Fire DepartmentHiawatha Fire DepartmentRescue Squad 48 & Town & Country EMSHorton Fire DepartmentIoway Tribal Fire DepartmentKickapoo Tribal Fire DepartmentMorrill Fire DepartmentPowhattan Fire DepartmentRobinson Fire DepartmentBrown County Sheriff, Dispatchers & Mounted Search & RescueHiawatha PoliceHorton Police & DispatchersIoway Tribal Law EnforcementKickapoo Tribal Law EnforcementReginal Highway TroopersSac & Fox Tribal Law EnforcementIf you were unable to see the Virtual Tour we invite you to visit this link so you can watch from home. The link will be active through Sunday, September 19. https://www.911memorial.org/demand-tours PASSWORD: NC9DNVWe also want to give a BIG THANK YOU to the other groups and individuals who helped make these Patriot Day events possible:Lingling (Rachel) Zhang, Arrow Twin TheatreLynn Allen, Brown County Historical SocietyWilliam Geisendorf, Hiawatha Family DentistryBrad Unruh & Monte Unruh, Jackrabbit CoffeeLauren Lock, McDonald’sMatt Bartlett, SonicJoan Stoller, American Heritage Girls Troop #KS2315Laura Hooper, Scout Troop #313Matthew Leahy, Hiawatha High ArtKarie Covert, Hiawatha Middle ArtMike Dunaway, Zion Lutheran ChurchRichard Lehmkuhl, Eternal HopeSteve Stoller, Sabetha Thrivent FinancialSpencer Madison, vocalistSarah Kleopfer, vocalistJudy Bruning, pianistJoey May, Hiawatha WorldHorton HeadlightHiawatha Kiwanis ClubBrown County CommissionersHiawatha City CommissionersBrown County Home GuardBlake Ezra Burton Memorial FundSubmitted by: Brown County Liberty Alliance – Patriot Day CommitteeJerry & Jeanette AllerStuart & Amanda AllerLucas & Kendra HeinenBrian & Annette Hoskins
9/11 NYPD Dispatcher to Newsmax: Need Unity, Compassion Again (NY)
Candace Baker, a New York Police dispatcher on Sept. 11, 2001 who spent the whole day taking missing persons calls, tells Newsmax that Americans need to return to the sense of unity and compassion that united them in the days following the terrorist attacks...
Opinion: Dialing 911 for a mental health emergency will soon dispatch clinicians, not police (CA)
Gloria is the mayor of San Diego and lives in Mission Hills. Fletcher is chair of the San Diego County Board of Supervisors and lives in City Heights. Not all emergencies are alike. Police officers respond to crimes. Firefighters respond to fires. Paramedics respond...
Deputies escort child of dispatcher into school after he was bullied by classmates (NC)
UNDER THE HEADSET: A Day in the Life
This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.
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