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News & Articles
He knows 911: Holcomb honors Ed Reuter for dedication to helping people get help (IN)
A retired Indiana State Police commander who directed Bartholomew County’s 911 Emergency Operations Center for 10 years before he was chosen to head Indiana’s 911 emergency services was honored by the state Wednesday afternoon as he officially retired.
Arizona News -Retiring Pima County 911 dispatcher shares how job has changed
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Warren County cardiac arrest survival rate increases | (NC)
Friday was a day of celebration and resolve for Warren County Emergency Medical Services. In July 2021, EMS joined a Duke University study with the goal of increasing the cardiac arrest survival rate both here and throughout North Carolina.
Austin Travis County EMS Earns Dispatch Excellence Award | (TX)
Austin-Travis County Emergency Medical Services has been recognized by the International Academies of Emergency Dispatch as an Accredited Center of Excellence in Emergency Medical Dispatch. This marks the eight time the department has been recognized.
E-911 Utilizes RapidSOS Aid Callers In An Emergency – (TN)
For emergency responders, information and data can mean the difference between life and death. Since its implementation in the United States in 1968, the 911 system has become more sophisticated and informative to first responders. According to Pam Tolley, the...
Lemoore Police waiting on equipment for new dispatch building (CA)
The Lemoore Police Department has replaced a parking lot next to its Fox Street station with a multi-agency dispatch building, yet it remains empty as the agency waits for the necessary equipment. "It's been an exercise in frustration," said Captain Margarita Ochoa,...
New Orleans 911 Call Center Expands Capabilities with AWS Cloud Services (LA)
Disaster and Disease Strained Old 911 Call Center Operations It hasn’t been an easy couple of years for the Big Easy. In recent times, eight hurricanes have hit the city, the American COVID-19 pandemic was jump-started during Mardi Gras 2020 and the Hard Rock Hotel...
Hardin County 9-1-1 Dispatch Receives High Marks in State Review (OH)
Sheriff Keith Everhart is announcing that the Ohio Department of Administrative Services has issued the findings of its 2022 Support and Compliance Review of the Hardin County Central Dispatch 9-1-1 system. The review found the 9-1-1 system to be “in full compliance...
A fix is coming to failures in Quad-City 911 system (IL) (IW)
When a witness called 911 around the time of the fatal crash on the I-74 bridge pedestrian path, the dispatcher couldn't hear her. In the May 22 call, the dispatching center in Milan had transferred the caller to the dispatching center in Davenport. "Ma'm, I can't...
County commissioners say better technology, savings reasons for dispatch center consolidation (MT)
The ongoing conversation to consolidate emergency dispatch services in Lincoln County continued last week with three public meetings. Troy, Libby and Eureka each hosted what the county commissioners termed “conversations.” The issue been a major topic in the county...
Ionia County Central Dispatch alerts public of shirt-sale scam (MI)
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July 1 deadline looms for county emergency communications (IA)
A new deadline is looming for Fayette County it its efforsts to upgrade the radio and paging systems used by law enforcement, emergency services and fire departments as well as county road and conservation employees. Motorola plans to increase prices in the new fiscal...
Erie County to beef up training, monitoring of emergency call takers after firing of two employees (NY)
Erie County 911 emergency call handlers will receive additional training and undergo more frequent call monitoring after two high-profile incidents involving mishandled calls during and after the May 14 Tops mass shooting. One 911 call taker with Central Police...
AT&T rolls out cutting edge 9-1-1 call tracking technology – Dallas Morning News (TX)
When someone calls 9-1-1, seconds matter. That’s why the first question a 9-1-1 dispatcher asks is, “What is the address of the emergency?” A decade ago, if someone called and didn’t know their location, emergency call centers would send out police officers with their...
Suit claims Greene 911 dispatcher ignored call for help (PA)
The daughter of a deceased Greene County woman filed a lawsuit against the county and the county’s 911 center, claiming a dispatcher denied emergency medical services to the dying woman. The lawsuit was filed in federal court by attorney Lawrence E. Bolind Jr., on...
House subcommittee proposes NG911 funding of up to $10 billion
A House subcommittee this week recommended approval of a bipartisan amendment that would provide as much as $10 billion to upgrade 911 centers nationwide to next-generation 911 (NG911) technology as part of legislation that would have the FCC auction at least 200 MHz...
Congressman calls for AG, FCC investigations into service outages across rural Arizona
Arizona congressman Tom O'Halleran sent letters to both the state Attorney General's Office and the Federal Communications Commission calling for investigations into whether the phone and internet service outages that impacted thousands of people in rural Arizona...
Hidden Heroes: Rabun 911 Dispatch is the first point of contact in an emergency (GA)
Echo. Verify. Repeat. These are key instructions Rabun County 911 dispatchers follow as they are the initial step in the emergency process when community members call needing help. First responders are dispatched to car crashes, fires, gas leaks, domestic disputes,...
Gaston County 911 Communications Center down of one-third of workforce (NC)
Gaston County Police Department Communications is trying to fill 20 vacant positions, the latest chapter of a staffing shortage that worsened during the pandemic. The 20 vacant positions are one-third of the 911 communication center's total workforce, said Capt....
Local dispatcher under internal review after calling 911 caller a ‘little liar’ in near drowning
The Clark County Sheriff’s Office has launched an internal investigation into a dispatcher after a complaint was filed against them in regards to a how a particular 911 call was handled this week. On Monday, dispatchers several received 911 calls reporting that...
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Opinions
Prop. 2 would modernize 911 with $41 million (WA)
By Mike De Felice Special to Bainbridge Island Review It’s 2 a.m. and a police officer has pulled over a driver on an isolated rural road on suspicion of driving under the influence. The officer calls for back-up before approaching the vehicle, but emergency dispatch...
Keep Your 911 Commitment
In your day-to-day work life, have you ever stopped to wonder why you continue to come in to work every day? Why the PSAP life? More specifically, why you are an emergency services telecommunicator? Bills, boredom, family to support, or just getting out of the house?...
Letter: From deep stress to soaring morale, dispatchers thank supporters (MA)
Please Support Local Advertisers On September 20, 2021, the Ipswich Select Board voted unanimously to reject joining the North Shore Regional 911 center which would have closed our local 911 Communications Center. We understand it is the job of the Town Manager and...
BCLA privileged to honors emergency responders | Opinion (KS)
To the Editor,Did you know Brown County has 279 emergency responder positions filled? Did you know that in addition to community fire departments, police departments, dispatch, the sheriff’s department and our county wide ambulance service, we also have a mounted search and rescue team (which uses horses & riders to search off the beaten path during an emergency) and Squad 48 (which extract people from vehicle accidents & other emergencies requiring special equipment)?The men and women doing these jobs are not doing it for fame and fortune. They are doing it because they feel called to serve and protect their community…to make it a better and safer place for themselves, their families and ALL of us.BCLA was privileged to honor Brown County’s 279 emergency responders on Patriot Day – Saturday, September 11, 2021. On a day filled with much emotion – the 20th anniversary of 9/11 – we remembered those that gave the ultimate sacrifice at the World Trade Center in New York City. Then we said thank you to our Brown County First Responders because we never know when that opportunity could be taken from us.THANK YOU to the almost 200 people who participated in the procession and ceremony and another approximately 70 people who took advantage of the World Trade Center Virtual Tour at Arrow Twin Theatre. If you were unable to attend Saturday’s events, we encourage you to take a moment, pick a specific emergency responder &/or a department and send a handwritten thank you to them. Brown County departments honored on Saturday included:Everest Fire DepartmentFairview Fire DepartmentHiawatha Fire DepartmentRescue Squad 48 & Town & Country EMSHorton Fire DepartmentIoway Tribal Fire DepartmentKickapoo Tribal Fire DepartmentMorrill Fire DepartmentPowhattan Fire DepartmentRobinson Fire DepartmentBrown County Sheriff, Dispatchers & Mounted Search & RescueHiawatha PoliceHorton Police & DispatchersIoway Tribal Law EnforcementKickapoo Tribal Law EnforcementReginal Highway TroopersSac & Fox Tribal Law EnforcementIf you were unable to see the Virtual Tour we invite you to visit this link so you can watch from home. The link will be active through Sunday, September 19. https://www.911memorial.org/demand-tours PASSWORD: NC9DNVWe also want to give a BIG THANK YOU to the other groups and individuals who helped make these Patriot Day events possible:Lingling (Rachel) Zhang, Arrow Twin TheatreLynn Allen, Brown County Historical SocietyWilliam Geisendorf, Hiawatha Family DentistryBrad Unruh & Monte Unruh, Jackrabbit CoffeeLauren Lock, McDonald’sMatt Bartlett, SonicJoan Stoller, American Heritage Girls Troop #KS2315Laura Hooper, Scout Troop #313Matthew Leahy, Hiawatha High ArtKarie Covert, Hiawatha Middle ArtMike Dunaway, Zion Lutheran ChurchRichard Lehmkuhl, Eternal HopeSteve Stoller, Sabetha Thrivent FinancialSpencer Madison, vocalistSarah Kleopfer, vocalistJudy Bruning, pianistJoey May, Hiawatha WorldHorton HeadlightHiawatha Kiwanis ClubBrown County CommissionersHiawatha City CommissionersBrown County Home GuardBlake Ezra Burton Memorial FundSubmitted by: Brown County Liberty Alliance – Patriot Day CommitteeJerry & Jeanette AllerStuart & Amanda AllerLucas & Kendra HeinenBrian & Annette Hoskins
9/11 NYPD Dispatcher to Newsmax: Need Unity, Compassion Again (NY)
Candace Baker, a New York Police dispatcher on Sept. 11, 2001 who spent the whole day taking missing persons calls, tells Newsmax that Americans need to return to the sense of unity and compassion that united them in the days following the terrorist attacks...
Opinion: Dialing 911 for a mental health emergency will soon dispatch clinicians, not police (CA)
Gloria is the mayor of San Diego and lives in Mission Hills. Fletcher is chair of the San Diego County Board of Supervisors and lives in City Heights. Not all emergencies are alike. Police officers respond to crimes. Firefighters respond to fires. Paramedics respond...
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