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Public Safety Advocate: IWCE 2021 Live in Las Vegas

Since we will be attending IWCE 2021 in Las Vegas all of next week, there will not be time to publish a September 30 issue. The Advocate will return the following week with a lot of news and information from the show—Next week, what happens at IWCE in Vegas won’t stay...

911 to remain in Ipswich (MA)

Ipswich dispatchers David Irvine and Dan Morris (via ICAM). Please Support Local Advertisers IPSWICH — At a well-attended public hearing where there was little apparent support for change, the select board voted unanimously to keep 911 operations in town. Earlier this...

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Ride To Aid Police Dispatcher Who Lost Limb (MO) [VIDEO]

https://www.dailymotion.com/video/x2uyza6?start={seek_to_second_number}

New public safety bill changes how emergency operators dispatch mental health calls (MN)

Once signed, Travis' Law will require 911 operators to refer calls involving mental health crises to mental health crisis teams.

VIDEO: Combating 911 Dispatcher Burnout (CA)

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for...

Good News: 911 Dispatcher Marra Wargo Saved a Choking Dog

911 dispatcher Marra Wargo talks about getting a call about a choking dog and how she was able to talk the owner through performing the Heimlich maneuver on the dog. [VIDEO]

How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...

Emergency Communications | Johnson County Kansas [Video]

Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...

‘It’s just call after call’: California 911 dispatcher – New

With a COVID-19 surge that is killing one person every 15 minutes in California’s Los Angeles County, the 911 emergency medical system has been stretched to the brink. [CLICK READ MORE TO VIEW VIDEO]...

Atlanta’s 911 call center short staffed (GA)

TLANTA - There is a critical staffing problem in the Emergency 911 Communications Center. Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate... READ MORE

Customizable, Reliable, Affordable, Secure 9-1-1 solution

A conversation with Darold Whitmer from nga911 about their cloud based solution
 

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UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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