I recently sat down with Steve Devine, who was named Chief Technology Officer for the Association of Public-Safety Communications Officials International (APCO) this past December. APCO works to empower and educate public safety communications professionals. READ FULL...

As National Telecommunicators Week wraps up, Hamilton County is moving forward with renovation plans on a new building for the County Emergency Communications Center. READ FULL ARTICLE

The Lake County Sheriff’s Office announces a successful implementation of a major 911 technological overhaul.   In 2019, the Lake County Sheriff’s office in conjunction with the Lake County Emergency Telephone Systems Board (ETSB), with the assistance of Crowe...

ALEXANDRIA, Va. — The National Emergency Number Association praised President Biden for recognizing National Public Safety Telecommunicators Week (NPSTW) in a letter from the White House.

(AP) - Law enforcement agencies in Nebraska, Nevada, South Dakota and Texas reported temporary outages to 911 services before saying hours later that services had been restored. It was not immediately clear what caused the outages or whether they were related.

Updated April 17, 2024 at 6:04 PM ET HONOLULU — As wildfires ripped across Maui last August, the head of the emergency management agency dragged his heels about returning to the island amid the unfolding crisis, while a broad communications breakdown left authorities...

The soft gray light pouring into the windows of their upper floor control room, coupled with the calm, low voices of Porter County’s E911 dispatchers, belies the urgency of the accidents and medical emergencies the first class telecommunicators field on a recent rainy...

—Telecommunications specialists at the Natrona County Public Safety Communications Center  handled over 29,600 calls 911 in 2023, according to the Casper Police Department.  “We call them the ‘first’ first responders,” CPD Information Officer Amber Freestone told Oil...

Calling 911 is meant to save lives. But the emergency service, and others like it, are also viewed as ripe targets for criminally minded cyber-attackers, according to a new federal assessment – and any vulnerability in those critical networks can expose victims to a...

TAMPA, Fla. — Tampa Police Department and the Crisis Center of Tampa Bay have partnered to launch a crisis intervention dispatch service program. The announcement comes during National Public Safety Telecommunicators Week.