Top Comm Center Headlines

Local EMS head named KY 911 Director of the year

Hardin County E-911 Director Mike Leo has been named the Kentucky 911 Director of the Year. Leo was presented the award in Louisville during this year’s KEMA/KENA-APCO Banquet. Leo was nominated for the award by Hardin County 911 employee Anthony Coffey. In his...

Astoria dispatch temporarily moving to Seaside (OR)

Sep. 27—Short on staff for nearly two years, Astoria's emergency dispatch center will temporarily move operations to Seaside in October. The dispatch center has been running with only a handful of dispatchers since early 2020, a situation that has required staff to...

Accidental 9-1-1 calls becoming an issue in Oklahoma

ARDMORE, Okla. (KXII) - > Thanks to the invention of cell phones a 9-1-1 call can be placed practically anywhere. But as that technology has advanced and made contact emergency services easier, it has created an unexpected technical issue. According to Oklahoma...

County accepts bid for EMA communications project (KY)

The Hopkins County Fiscal Court accepted a $277,899 bid this week from VEI Communications to work on a project for the county EMA. Hopkins County EMA Director Nick Bailey said the project will make improvements for the public safety radio system that all the first...

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Ride To Aid Police Dispatcher Who Lost Limb (MO) [VIDEO]

https://www.dailymotion.com/video/x2uyza6?start={seek_to_second_number}

New public safety bill changes how emergency operators dispatch mental health calls (MN)

Once signed, Travis' Law will require 911 operators to refer calls involving mental health crises to mental health crisis teams.

VIDEO: Combating 911 Dispatcher Burnout (CA)

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for...

Good News: 911 Dispatcher Marra Wargo Saved a Choking Dog

911 dispatcher Marra Wargo talks about getting a call about a choking dog and how she was able to talk the owner through performing the Heimlich maneuver on the dog. [VIDEO]

How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...

Emergency Communications | Johnson County Kansas [Video]

Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...

‘It’s just call after call’: California 911 dispatcher – New

With a COVID-19 surge that is killing one person every 15 minutes in California’s Los Angeles County, the 911 emergency medical system has been stretched to the brink. [CLICK READ MORE TO VIEW VIDEO]...

Atlanta’s 911 call center short staffed (GA)

TLANTA - There is a critical staffing problem in the Emergency 911 Communications Center. Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate... READ MORE

Customizable, Reliable, Affordable, Secure 9-1-1 solution

A conversation with Darold Whitmer from nga911 about their cloud based solution
 

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Opinions

BCLA privileged to honors emergency responders | Opinion (KS)

To the Editor,Did you know Brown County has 279 emergency responder positions filled? Did you know that in addition to community fire departments, police departments, dispatch, the sheriff’s department and our county wide ambulance service, we also have a mounted search and rescue team (which uses horses & riders to search off the beaten path during an emergency) and Squad 48 (which extract people from vehicle accidents & other emergencies requiring special equipment)?The men and women doing these jobs are not doing it for fame and fortune. They are doing it because they feel called to serve and protect their community…to make it a better and safer place for themselves, their families and ALL of us.BCLA was privileged to honor Brown County’s 279 emergency responders on Patriot Day – Saturday, September 11, 2021. On a day filled with much emotion – the 20th anniversary of 9/11 – we remembered those that gave the ultimate sacrifice at the World Trade Center in New York City. Then we said thank you to our Brown County First Responders because we never know when that opportunity could be taken from us.THANK YOU to the almost 200 people who participated in the procession and ceremony and another approximately 70 people who took advantage of the World Trade Center Virtual Tour at Arrow Twin Theatre. If you were unable to attend Saturday’s events, we encourage you to take a moment, pick a specific emergency responder &/or a department and send a handwritten thank you to them. Brown County departments honored on Saturday included:Everest Fire DepartmentFairview Fire DepartmentHiawatha Fire DepartmentRescue Squad 48 & Town & Country EMSHorton Fire DepartmentIoway Tribal Fire DepartmentKickapoo Tribal Fire DepartmentMorrill Fire DepartmentPowhattan Fire DepartmentRobinson Fire DepartmentBrown County Sheriff, Dispatchers & Mounted Search & RescueHiawatha PoliceHorton Police & DispatchersIoway Tribal Law EnforcementKickapoo Tribal Law EnforcementReginal Highway TroopersSac & Fox Tribal Law EnforcementIf you were unable to see the Virtual Tour we invite you to visit this link so you can watch from home. The link will be active through Sunday, September 19. https://www.911memorial.org/demand-tours PASSWORD: NC9DNVWe also want to give a BIG THANK YOU to the other groups and individuals who helped make these Patriot Day events possible:Lingling (Rachel) Zhang, Arrow Twin TheatreLynn Allen, Brown County Historical SocietyWilliam Geisendorf, Hiawatha Family DentistryBrad Unruh & Monte Unruh, Jackrabbit CoffeeLauren Lock, McDonald’sMatt Bartlett, SonicJoan Stoller, American Heritage Girls Troop #KS2315Laura Hooper, Scout Troop #313Matthew Leahy, Hiawatha High ArtKarie Covert, Hiawatha Middle ArtMike Dunaway, Zion Lutheran ChurchRichard Lehmkuhl, Eternal HopeSteve Stoller, Sabetha Thrivent FinancialSpencer Madison, vocalistSarah Kleopfer, vocalistJudy Bruning, pianistJoey May, Hiawatha WorldHorton HeadlightHiawatha Kiwanis ClubBrown County CommissionersHiawatha City CommissionersBrown County Home GuardBlake Ezra Burton Memorial FundSubmitted by: Brown County Liberty Alliance – Patriot Day CommitteeJerry & Jeanette AllerStuart & Amanda AllerLucas & Kendra HeinenBrian & Annette Hoskins

Beyond the Comfort Zone

Samantha Hawkins Every 911 operator has that call that will demand more of them than usual … this was mine. I was the second 911 operator she had spoken with that morning. Only six minutes into our phone conversation on that 911 line, I had determined that she very...

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UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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