Chelsey Hardy, the former emergency dispatcher who sued the city of Salem for retaliation, said she’s grateful for a six-figure settlement, but said it’s not enough to compensate her for all she lost – a career, a sense of identity and purpose. As others pulled out of...

HYANNIS – Efforts are continuing to enhance first responder communications on Cape Cod. The Sandwich Select Board recently approved a plan to pursue a dispatch center agreement with Barnstable and Yarmouth. Barnstable County Sheriff Donna Buckley says these are...

Cuyahoga County is working on a 911 system upgrade that will help dispatchers find a caller’s location more precisely.  President Joe Biden signed a spending bill last month that included $2 million in funding for Cuyahoga County’s 911 system upgrade. But changes...

The Berea City Council adopted a resolution Tuesday authorizing an interlocal agreement in which Berea and Richmond will give the county authority to operate the 911 emergency communications center and the Emergency Management Agency. The measure also authorizes the...

DEKALB COUNTY, Ga. — DeKalb County government CEO Michael Thurmond appointed a new E-911 director for the county. On Thursday, county officials announced Carina Swain would be stepping into the new role as DeKalb’s E-911 director after most recently working as a shift...

Every year, during the second week of April, we honor the unseen heroes on the other side of the phone line. National Public Safety Telecommunicators Week is an opportunity to recognize our committed Communications Officers for their tireless dedication to public...

Salem emergency dispatch managers will undergo training on victims’ rights as part of a $325,000 settlement with a former dispatcher who alleged her bosses failed to reschedule a job promotion exam that fell on the day she was to attend a criminal trial of a man...

The 9-1-1 team was bestowed the award March 27 during the Georgia Emergency Communications Conference in Athens. READ FULL ARTICLE

VAN BUREN, Ark. (KNWA/KFTA) — Crawford County will change how it will receive 911 calls after it consolidates three dispatch locations across the county into one Van Buren location.

TOPEKA, Kan. (WIBW) - Riley County officials say their public safety agencies received state communication equipment as they await new parts to repair their own.

HARRISONBURG, Va. (WHSV) - While firefighters were out maintaining and attempting to control fires, dispatchers still had to answer every call that was going through 911. Not only are they expected to handle the 911 calls that were made, but they also had to manage...

So, what can we expect for the emergency dispatch system’s continued development? Its next evolution will be the ability to connect via FaceTime and similar social media live video feeds. Callers will soon be able to inform dispatch centers by giving dispatchers...

More 911 dispatchers are working remotely from home. In an unassuming co-working space in Person County, Conrad Shadel is answering 911 calls and dispatching police, fire and EMS -- thousands of miles away. READ FULL ARTICLE

Rockland County's Communications Division initiated a “soft launch” of its new Alternate Emergency Communications Center (AECC) at the New City campus of the Rockland County Sheriff's Office on Wednesday morning.

ORLANDO—Migrating public-safety answering points (PSAPs) to an IP-based next-generation 911 (NG911) platform is challenging and can include setbacks, leaders of two high-profile NG911 deployment efforts in the states of California and Texas said during an IWCE 2024...

In a significant move to bolster public safety infrastructure across Rhode Island, Governor Dan McKee unveiled today the recipients of a matching grant program aimed at financing crucial facility projects. The initiative, titled the Municipal Public Safety...

A $2.4 million police initiative could change the nature of 911 responses in Greeley as soon as this year. Greeley City Council this week gave first approval to appropriate public safety tax funds to build a real-time information center for the Greeley Police...

MARSHALL - Madison County's 911 radio system overhaul project received some more good news earlier this month in a continued trend that has seen the county revitalize a system one local fire chief once called "about the sorriest in the nation."

The U.S. House of Representatives today voted to pass U.S. Representative Abigail Spanberger’s legislation that would provide $637,195 for renovations, security enhancements, and upgraded equipment to prevent the disruption of government operations at the Emergency...