Comm Center News
Once critically understaffed, Henrico 911 dispatch closing in on zero vacancies (VA)
Henrico’s 911 operations have moved forward in leaps and bounds over the past 18 months. The office that was once critically low on 911 dispatchers and support staff is now close to having zero vacancies.
DC Mayor backs plan to allow retired police, fire, EMS officials to work for troubled OUC
WASHINGTON (7News) — D.C. Mayor Muriel Bowser wants the council to back a measure that would allow retired police officers, firefighters and EMS personnel to work in the District’s troubled Office of Unified Communications (OUC).
Stark County joins rest of state in getting 911 services, with help from Peoria County (IL)
Stark County is now in the “21st century.” That was the reaction of Sheriff Steve Sloan, after the county’s 911 service went online last week. County and Illinois State Police leaders marked the occasion in Toulon on Monday afternoon. Prior to going online,...
Emergency dispatch center overwhelmed during Georgia high school shooting, 911 calls reveal
Calls from worried parents flooded the Barrow County 911 call center The emergency dispatch center fielding reports of an active shooter at a Georgia high school was overwhelmed with 911 calls as the situation unfolded, according to local reports and recordings...
In Our View: Recognition they deserve (KY)
We have every reason to feel safe in this area, not because we are immune to tragedy but because we have some of the best prepared and most dedicated first-responders available. If you don’t believe it, check Friday’s edition of The Daily Independent.
Washtenaw Metro Dispatch Report (MI)
People want to live in well and safe communities. A cornerstone of community safety and wellness is 911 emergency communications. The Washtenaw County Sheriff’s Office (WCSO) Metro Dispatch Center is the largest primary Public Safety (911) Answering Point (PSAP) in...
Heroic Efforts by Dover Police Communications Operators Save Lives in European Waters (DE)
On August 27, 2024, at approximately 3:36 PM, the Dover Police Department received a call from an individual in Albania, reporting that their brother’s boat was sinking in the English Channel off the coast of Dover, England. The caller had conducted an internet...
Over 50 public safety agencies honored for responses to Apalachee High School shooting (GA)
ATLANTA, Ga. (Atlanta News First) - Barrow County’s Board of Commissioners honored over 50 public safety departments and agencies that helped respond to the shooting at Apalachee High School in their meeting on Tuesday night. There are those who literally answered the...
911 dispatcher tries to defuse incident with Naples Mayor : ‘Stay away’
A Naples police dispatcher attempted to defuse a confrontation between a man and Naples Mayor Teresa Heitmann moments before authorities arrived on scene last week, a 911 call shows. READ FULL ARTICLE
City of Oakland Completes Upgrade of Computer-Aided Dispatch System for 911 … (CA)
“Oaklanders deserve to feel assured that when they dial 911 in an emergency, someone will be answering swiftly to start dispatching the emergency responders they need. Today we’re taking a huge step to reinforce that confidence and to improve our emergency service to...
Westminster joins the public safety consortium (CO)
Westminster first responders, police, fire, EMS, and 911 services are now the sixth Front Range Communications Consortium (FRCC) member, according to a news release from August 23.
Cell Phone Connectivity Committee Tours Rural Cell Phone Infrastructure (CO)
“We know with better cell phone service, Coloradans can have peace of mind when traveling through the mountains. Today’s tour allowed us to not only engage with experts about some of the challenges of cell phone connectivity in rural Colorado, but to learn more about...
Cobb County 911 hosts 2024 Kids Expo (GA)
The number used in an emergency is on every police car and fire truck nationwide. Still, people have no idea what the person on the other end of the phone does when they call 911. The 2024 Cobb 911 Kids Expo offers community members, the opportunity to meet Cobb's 911...
Vermont considers dispatch fix; St. Albans City invests in regional approach
N.C. 911 Board Awards More Than $21 Million to Fund Improvements at 14 of the State’s 911 Public Safety Answering Points
The N.C. 911 Board awarded $21.028 million in grants at its Aug. 23 meeting that will benefit 14 public safety answering points (PSAPs) that handle 911 calls on behalf of North Carolina’s communities. READ FULL ARTICLE
The Future of Public Safety Communications with FCC Commissioner Brendan Carr
The Federal Communications Commission is an independent Federal agency overseen by Congress that regulates interstate and international communications by radio, TV, wire, satellite, and cable throughout the United States. The five-member commission is responsible for...
Norman Cuts Ribbon On $20 Million Emergency Operations Center (OK)
On Tuesday Norman fire, police, and EMS services unveiled a new emergency communications center in east Norman. This state-of-the-art facility has been 10 years in the making and will become the new nerve center for Norman emergency services. “It’s an active...
CHANGES MADE TO 9-1-1 AFTER CITY COUNCIL HEARING AND SUBSEQUENT BUDGET PUSH (PA)
Today, Councilmembers and public safety officials celebrated improvements to the City of Philadelphia’s 9-1-1 system. These changes follow Councilmember Jamie Gauthier’s hearing on PPD’s 9-1-1 Call Center. READ FULL ARTICLE
Richardson County PSAP request denied (NE)
The Nebraska Public Service Commissions 911 Service System Advisory Committee at their August 14 meeting recommended that Richardson County not connect to the 911 service system as a secondary communication center at this time. Richardson County had requested the...
The severity of DC’s 911 outages is coming into focus — and it appears there’s no quick fix
DC's dispatch system has had 18 disruptions since December. One of those outages coincided with the death of a 5-month-old baby whose family said their first 911 call was not answered READ FULL ARTICLE
PSSA Webinar
Protecting 4.9 GHz for Public Safety
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
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