Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is seeking comments for the candidate American National Standard (ANS) Managing Operational Overload in the Emergency Communication Center. The purpose of this standard is...

HENRICO COUNTY, Va. (WRIC) — Henrico Public Safety is offering a program to help students get started as a 9-1-1 dispatcher if you’re looking for a new job. Students who complete the 40-hour certification class are eligible to apply for a paid internship with the...

Indiana County is located approximately 60 miles northeast of Pittsburgh in Pennsylvania. Covering roughly 834 square miles with more than 80,000 residents, Indiana County is home to historic sites, outdoor adventures, and more than 250 cultural events each year....

REDSTONE ARSENAL, Ala. – Thursday Alabama Governor Kay Ivey and U.S Army officials announced new technology that they say will transform the military installation’s infrastructure in the future by boosting first responder and security personnel’s wireless...

TFRDPvt. Sterling Rahe says that you can reduce the burden by asking yourself if you are really dealing with an emergency before calling 911. Toledo, Ohio — Toledo Fire Rescue Department Is dealing with a significant increase in telephones and is having a major impact...

As the county's population continues to multiply by leaps and bounds, the St. Johns County Sheriff's Office is the looking to hire a growing number of dispatchers to handle an influx of 911 calls. Technically called public safety telecommunicators, those who fill the...

A 911 dispatcher from the state of Utah in the United States was able to guide a couple through the birth of their baby. The dispatcher only had a few months of experience in this position. Laura Meyerink was due to give birth on November 29. It was rather on the 18th...

ORANGE CITY—Two N’West Iowa emergency medical services personnel who each have more than two decades of experience in the field were recently recognized for their outstanding work. Seventy-year-old Aiko Kamies of Boyden was inducted into the Iowa Emergency Medical...

DORCHESTER COUNTY, S.C. (WCSC) - Dorchester County public safety leaders are developing the county’s first strategic plan for public safety, and they’re using a survey to get feedback from the community. The county wants to create a “collaborative vision for public...

Kittitas County residents will have an entirely new way to summon first responders beginning Wednesday. KITTCOM is rolling out its text-to-911 service after months of preparations. The service will allow certain demographics, including the hearing impaired to make...

The people who answer 911 calls in BC may disconnect if their callers wait on the line for an ambulance, according to new changes by the county’s largest 911 dispatcher. Allowing 911 operators to hang up allows them to take more calls in total, including urgent police...

NEWTON COUNTY, Mo. (KY3) - Newton County Central Dispatch has announced that dispatchers are now accepting Text-to-911 cases. Text-to-911 is a service that can be used in an emergency when making a call is not possible. It is meant to help if a caller is deaf or...

This plaque hangs in the foyer of the Fairhaven Police Department, where all who enter can see the smiling face of Michael A. “Sully” Sullivan, and read his story and the reasons the dispatch center was named after him. Photo by Beth David. By Beth David, Editor By...

Call volumes The call center at the Sebastian County Sheriff’s Office received 13,070 emergency calls and 78,500 nonemergency/administrative calls in 2020, which comes to a total of 91,570 calls. The Fort Smith Police Department call center got 57,045 emergency calls...

MENOMINEE, Mich. (WJMN) – According to Menominee County 911, the Menominee County Board of Commissioners approved a plan to replace the county’s more than 20-year-old emergency communications system. The County began working with GCCSS Consulting in early 2020 to...

CLARKSBURG, W.Va. (WV News) — The Harrison County Commission discussed pay increases for E-911 workers, restructuring of Charles Pointe tax increment financing bonds and voter precinct redistricting during a special work session held Wednesday. Following discussions...

SAN BERNARDINO — The communications center that runs the dispatch for San Bernardino County Fire Department and handles all 911 calls for fire or emergency medical services is working with new partners and technology to accurately track cellphones during 911 calls....

GROSSE POINTE FARMS, Mich. – Beginning Tuesday, Nov. 30, citizens anywhere in the Grosse Pointe communities and Harper Woods will be able to send text messages directly to 911 in case of an emergency. Having the option to text during an emergency is beneficial to...