Comm Center News
DeWine announces next step toward statewide Next Generation 911 (OH)
COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative. READ FULL ARTICLE
Auburn Text-to-911 program played crucial role in saving nonverbal woman from burning home (AL)
Auburn fire and communications personnel were recognized on Friday for their actions in rescuing a woman with paraplegia from her burning home, and dispatchers said Auburn Public Safety's Text-to-911 program played a critical role. A dozen personnel with the Auburn...
Marshall County 911 faces projected $31684 loss due to passage of SF 659 (IA)
Despite widespread concerns from the leaders of county Public Safety Answering Points (PSAPs) across the state, Gov. Kim Reynolds has signed a budget bill — Senate File 659 — without a line item veto of a provision that authorizes the state to “request reimbursement...
Amarillo TERT member to assist Kerrville dispatch after flooding (TX)
A Potter County Sheriff’s Office employee will deploy later this week to support emergency dispatch operations in Kerrville, as part of a coordinated response to widespread flooding in Central Texas. READ FULL ARTICLE
Germantown dispatch operations move to Washington County Sheriff’s Department (WI)
After more than 56 years, the Germantown Police Department's dispatch center has transferred its emergency call operations to the Washington County Sheriff's Department. "Today for the first time in over 56 years the microphones in the communications center of the...
AT&T says its ESInet to deliver photos, videos natively in NG911 environments
AT&T announces that AT&T ESInet—the carrier’s i3-compliant Emergency Services IP Network (ESInet) that is designed to help enable next-generation 911 (NG911)—will support photo and video messaging natively within 911 systems, as well as the delivery of...
In-custody Death in Baltimore Came Amid Dispatch Snafu (MD)
An outage snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly called for medics to help a man who later died in custody.
Striking DC33 members ordered back to work at 911 call center by Philly judge (PA)
A judge in Philadelphia has ordered that striking AFSCME District Council 33 members who work in the 911 call center must return to work, according to newly released court documents.
New 911 dispatch center in Sebastian County to enhance emergency response (AR)
“Time saves lives,” Milam said. “It is universally understood amongst emergency services in Sebastian County that 911 consolidation will be a benefit to them." FORT SMITH, Ark. — In an effort to cut down emergency response times and improve coordination among first...
Fort Worth takes steps to streamline 911 response time using AI, merging dispatch services (TX)
Emergency calls to 911 in Fort Worth a year ago were answered and serviced in ways very different from such calls made today — differences that, ideally, the caller doesn’t notice.
Chesterton officials call for investigation, resignation of Porter County 911 director (IL)
Chesterton’s Town Council and Chesterton Police Chief Tim Richardson are calling for the immediate resignation of Porter County E-911 Director Debbie Gunn, accusing her of false statements regarding the performance of the Chesterton/Porter joint dispatch center during...
Mayor Brown highlights the dangers of Spokane Regional Emergency Communications’ January contract deadline (WA)
Following a vote by the Spokane Regional Emergency Communications (SREC) Board to end their contract for dispatch services for the Spokane Fire Department (SFD) on January 1, 2026, City of Spokane replied with plans to create their own emergency communications system....
Communications center renamed to honor long-time chief (MO)
Phelps County Communication Center has been renamed the Paula Volkmer 9-1-1 Center in honor of its long-time chief. “She gave her life to a purpose,” said Steve Zap, Phelps County Emergency Services District board chairman said June 19 just before the board meeting....
NENA Names John Provenzano as New CEO
Today, NENA: The 9-1-1 Association announced the appointment of John Provenzano as its new Chief Executive Officer, effective July 14. The announcement came at the start of the NENA 2025 Conference & Expo in Long Beach, California. READ FULL ARTILCE
Fort Smith, Sebastian County work to consolidate 911 services (AR)
Fort Smith and Sebastian County are working to consolidate all emergency calls into one location. The City of Fort Smith will operate the new consolidated 911 call center. A board made up of city and county leaders will oversee the facility, but they only have about...
AT&T to Enhance Emergency Response with Advanced Features for Next Generation 9-1-1
Forthcoming additions to AT&T ESInet™ like improved picture messaging and automatic vehicle crash alerts represent the latest milestone in AT&T’s commitment to building the future of 9-1-1. READ FULL ARTICLE
Reps. VanderWall, Morgan introduce bills creating grant program to modernize public safety (MI)
Reps. VanderWall, Morgan introduce bills creating grant program to modernize public safety communication Harnessing technology to modernize the way public safety agencies interact and communicate with their citizens is the hallmark of the legislative proposal in House...
Can AI fix 911’s biggest problems — or make them worse? – Police1
Key takeaways AI improves 911 response times and dispatcher efficiency: Artificial intelligence in emergency dispatching helps prioritize 911 calls, reduce dispatcher burnout and streamline non-emergency call handling for faster police and EMS response. AI-powered 911...
Nearly 50 years of Service by Tri-Com Emergency Communications Center (IL)
Most people don’t give much thought about 9-1-1—until they need to call. Whether it’s a medical emergency, a fire, or a crime in progress, that quick phone call can make the difference between life and death. Behind the scenes, a highly coordinated system is in...
Meet Archie, Summit County’s new 911 dispatch dog (OH)
A 911 dispatch center can be a high-stress work environment. To combat this, Summit County’s Emergency Communications Center recently added a new employee who’s ready to jump into action when a dispatcher starts to feel the stress of the job. His name is Archie.
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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