Lumen chosen to provide Next Gen 911 to State of Nebraska

The State of Nebraska recently selected Lumen (NYSE: LUMN) to help it transition to a next generation 911 platform using the company’s emergency service network, IP-based software, applications and call routing services. Transitioning to Lumen’s current NG911 platform will improve the delivery of emergency calls and enable Nebraska residents to contact 911 not only by making a voice call, but also support sending text messages, pictures and videos… READ MORE

Non-Emergency Numbers for Center marked as SPAM RISK, resolution shared (CO)

A Colorado Communications Center in Durango recently encountered an issue where their non-emergency lines were being marked as SPAM RISK. The problem had been reported by both citizens and officers. This posed not only the normal problem of people avoiding SPAM calls but an additional layer to navigate is if phones have been set up to automatically refuse SPAM calls. Testing was done on different cellular platforms and on several carriers, determining it was only happening with AT&T phone users.

Durango/La Plata Emergency Communications Center listed the issue on an AT&T Forum (can be viewed here). The resolution was to add all non-emergency numbers, including the agency website to ensure they were not flagged as SPAM, to this website.

The Interim Director reported all has been fixed. If you are experiencing a similar issue, view the AT&T forum for details and consider their course of action for resolution.

Plans on Joint Law Enforcement Center still moving forward despite vote fail (NE)

On Nov. 3, 2020, the center’s ballot item failed in Dodge County with 8,128 votes against 7,167 and in Fremont with 5,731 votes against 4,782, putting an end to plans to house FPD, Dodge County Sheriff’s Office and Fremont/Dodge County 911 Communications Center in the same facility.

The ballot item would have funded the $18 million center using property taxes, costing property owners inside Fremont about $79 annually and those outside about $19 over 15 years… READ MORE

Palo Alto County Public Safety Center Update (CA)

The Palo Alto County Public Safety Center is comprised of four different branches. It serves the County as the E-911 / Communications Center, Emergency Management, Sheriff’s Office and Jail. The center was constructed in 1908. Due to the continuing decline in conditions of the Palo Alto County Public Safety Center located at 2001 East 11th Street, the Sheriff recommended to the Board of Supervisors that a feasibility study be completed. The study will identify corrective action necessary to meet current compliance standards for the jail and operational needs for the county… READ MORE

Update given on county, city working to combine dispatch centers (NE)

MADISON — A goal that officials described as in the works for about 40 years appears ready to be completed later this year.

At Wednesday’s meeting of the Madison County Board of Commissioners, Sheriff Todd Volk and Norfolk Police Chief Don Miller provided updates on the new communications system and the merger of dispatch services between the two entities.

Both law enforcement leaders said that while there are a lot of moving parts, a new communications center to serve both the city and county from Norfolk is targeted to open Oct. 1… READ MORE