Triaging Mental Health 9-1-1 Calls: Phoenix Dispatcher Training, And How Community Can Help (AZ)

“Let’s say someone is having a mental health crisis. If they’ve never had a mental health crisis before, and they don’t know who to call, they’re probably going to call 9-1-1. And the dispatcher might be the first person to ever help them,” Detective Sabrina Taylor, a Crisis Intervention Team Training Coordinator at Phoenix Police, said.

With May being Mental Health Awareness Month, we took a look at… READ MORE

Rutherford 911 District assistant director appointed as regional director for National Emergency Number Association (TN)

The 9-1-1 Association announced that Cassie Lowery, ENP of Rutherford County (TN) Emergency Communications has been elected by the organizations’ membership to serve on its Board of Directors and help lead the association’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy.

Lowery, who will represent NENA members from the Southeastern Region on the board, has worked in the 9-1-1 industry for twenty-five years and has volunteered at both the county and state level on multiple boards and committees… READ MORE

Huron County EMA/911 awarded grant (OH)

Huron County EMA/911 has been awarded an Ohio 9-1-1 Local Sub-grant. The grant is to be used specifically for Next Generation 9-1-1 related expenses and provides up to $135,235.85 in funding.

Huron County 9-1-1 Coordinator Tacy Bond applied for the grant in November 2019 and recently received the award letter. Huron County will be upgrading the 9-1-1 software and… READ MORE

Baby girl born today in Bladen County, with assist from the voice at 911 (NC)

ELIZABETHTOWN — There is new life in Bladen County today.

And a member of the Bladen County Sheriff’s Office provided a valuable assist.

Jasmine Collins, a telecommunicator, was on duty when a 911 call came from the Owen Hill area. A mother-to-be was not going to make it to Bladen County Hospital, or any other, in time to deliver her newborn.

Collins, a release from the Sheriff’s Office says, is trained in emergency medicine guidelines. She talked… READ MORE