‘We’re Ecstatic’: New 9-1-1 Center Nears Opening at Clarion County Complex (PA)

PAINT TWP., Pa. (EYT) – “We’re ecstatic,” said Clarion County Director of Public Safety Jeff Smathers last Thursday as he surveyed the state-of-the-art 9-1-1 Center that will soon open at the Clarion County Complex in Shippenville, the site of the former Sorce/Krouse warehouse in Paint Township.

An open house for the public will be scheduled by the Clarion County Commissioners, but Smathers plans to move on May 24… READ MORE

Lawrence County 911 operators honored for saving lives (PA)

NEW CASTLE – Two telecommunicators from the Lawrence County Department of Public Safety this month received letters of commendation for saving someone’s life in two separate incidents.

Public Safety Deputy Director/911 Coordinator Richard Hoover said during the early morning hours of Feb. 18, after two days of rain and melting snow, Telecommunications Supervisor Brynn Waylonis received a call from a female who was stuck in her vehicle in floodwaters… READ MORE

FIRST NG9-1-1 CALL HANDLING SYSTEM APPROVED

SACRAMENTO, Calif., May 19, 2022 /PRNewswire/ — NextGen NOW is accelerated in California with the certification of NGA’s NEXiSConnect™. After several months of rigorous testing, Next Generation Advanced (NGA) is pleased to announce that its multimedia Call Handling System, NEXiSConnect, has successfully completed the i3 and multi-ESInet conformance testing program in California. In addition, NEXiSConnect has passed conformance testing to provide all of the capabilities required by the Public Safety Answering Points (PSAPs) today, integrated Text to 9-1-1, Instant Recall Recording (IRR), TTY, etc. This marks another first for the 9-1-1 industry where Call Processing Equipment/Call Handling System (CPE/CHS) must complete a comprehensive testing program in order to offer their solution to PSAPs. NGA is now ready to deliver the first California-ready cloud-based Call Handling System to those California PSAPs hamstrung with old legacy technology and wanting to take full advantage of all Next Generation 911 has to offer… READ MORE 

Ask Asa: Wireless carrier is improving mobile 9-1-1 call routing (GA)

When consumers place a wireless 9-1-1 call, they expect the nearest 9-1-1 call center will answer so there’s minimal delay in getting help. But the Federal Communications Commission — the FCC — has long worried about legacy approaches to wireless 911 call routing that use cell towers to provide only a general rather than a specific location.

That’s why 9-1-1 dispatchers always ask callers for their addresses. But the question can be challenging to answer… READ MORE

For 911 dispatchers behind the lines, trauma is just as real (VA)

‘We are never seen, but we are always there.”

This is the basic description of a person who works as a dispatcher, answering the frantic calls of people in need, says Tommy Tucker, director of Chesterfield County’s Emergency Communications Services.

The job of a dispatcher is separated from the physical scene of a crime or accident, but it is viscerally connected to the voice of a person in the midst of trauma. And that trauma travels through the chain of communication, from the victim or witness to the ears and central nervous system of a county employee tasked with sending the message to first responders… READ MORE