City plans to upgrade 9-1-1 command center (FL)

The ongoing pandemic has led to some further funding for the City of Plant City as agencies continue to adjust their operations. 

While the City of Plant City has already discussed changes it hopes to see quickly brought to life throughout a variety of its facilities, last week’s city commission meeting showed another alteration is now on the horizon… READ MORE

FCC working on new three digit phone number to prevent suicide

In an effort to prevent suicide deaths and help those struggling with mental health, the FCC said they are working to create a new nationwide, three digit phone number similar to 9-1-1 but instead it will be 9-8-8. It would be a way for those struggling to get direct help from professionals.

Federal authorities say suicide claimed the lives of more than 48,000 Americans in 2018… READ MORE

Dispatcher error led police to release man who went on to commit ‘merciless and savage’ sex assault (Canada)

VANCOUVER — On an early spring day in 2015, just after noon, Caleb Heaton brutally attacked an East Vancouver woman inside her own home.

An agreed-upon record of the criminal case between Crown and defence reveals how the 25-year-old bound, gagged, and raped his victim, his behaviour so vicious, the judge referred to Heaton’s crime as “merciless and savage.”

Heaton was only stopped, court records show, because a witness on the street heard the victim’s screams and intervened… READ MORE

Former PCSO Emergency Communications Telecommunicator Arrested For Domestic Violence (FL)

On Saturday, September 19, 2020, Polk County Sheriff’s Office deputies arrested a former PCSO emergency communications telecommunicator for one count battery domestic violence abuse (M-1) and one count false report to law enforcement (M-1).
29-year-old Candace Marshay Lewis was hired as a telecommunicator in August 2017. She resigned effective immediately upon her arrest – had she not resigned, she would have been terminated… READ MORE

Dickson, area 911 communicators help in hurricane-impacted Gulf Shores, Orange Beach (TN)

A Dickson 911 telecommunicator is joining others from Middle Tennessee in helping with emergency response calls in coastal Alabama, which was recently damaged by Hurricane Sally, according to Paul McCallister with Metro Nashville Emergency Communications. 

Shauna Atchison, with Dickson County emergency communications, has been deployed to help with the Public Safety Answering Point in Baldwin County where Gulf Shores and Orange Beach are located… READ MORE