Lee County Board drafts resolution against state sweeping of 911 funds (IL)

DIXON – The Lee County Board approved a resolution against the state diverting $5 million from the 911 system with concerns that it will create a burden on local governments.

The state budget includes creating a fund for the 988 program, which launches in July through the Illinois Department of Human Services establishing a 24/7 call center for suicide prevention and mental health crisis… READ MORE

‘We’re Ecstatic’: New 9-1-1 Center Nears Opening at Clarion County Complex (PA)

PAINT TWP., Pa. (EYT) – “We’re ecstatic,” said Clarion County Director of Public Safety Jeff Smathers last Thursday as he surveyed the state-of-the-art 9-1-1 Center that will soon open at the Clarion County Complex in Shippenville, the site of the former Sorce/Krouse warehouse in Paint Township.

An open house for the public will be scheduled by the Clarion County Commissioners, but Smathers plans to move on May 24… READ MORE

Lawrence County 911 operators honored for saving lives (PA)

NEW CASTLE – Two telecommunicators from the Lawrence County Department of Public Safety this month received letters of commendation for saving someone’s life in two separate incidents.

Public Safety Deputy Director/911 Coordinator Richard Hoover said during the early morning hours of Feb. 18, after two days of rain and melting snow, Telecommunications Supervisor Brynn Waylonis received a call from a female who was stuck in her vehicle in floodwaters… READ MORE


SACRAMENTO, Calif., May 19, 2022 /PRNewswire/ — NextGen NOW is accelerated in California with the certification of NGA’s NEXiSConnect™. After several months of rigorous testing, Next Generation Advanced (NGA) is pleased to announce that its multimedia Call Handling System, NEXiSConnect, has successfully completed the i3 and multi-ESInet conformance testing program in California. In addition, NEXiSConnect has passed conformance testing to provide all of the capabilities required by the Public Safety Answering Points (PSAPs) today, integrated Text to 9-1-1, Instant Recall Recording (IRR), TTY, etc. This marks another first for the 9-1-1 industry where Call Processing Equipment/Call Handling System (CPE/CHS) must complete a comprehensive testing program in order to offer their solution to PSAPs. NGA is now ready to deliver the first California-ready cloud-based Call Handling System to those California PSAPs hamstrung with old legacy technology and wanting to take full advantage of all Next Generation 911 has to offer… READ MORE 

Ask Asa: Wireless carrier is improving mobile 9-1-1 call routing (GA)

When consumers place a wireless 9-1-1 call, they expect the nearest 9-1-1 call center will answer so there’s minimal delay in getting help. But the Federal Communications Commission — the FCC — has long worried about legacy approaches to wireless 911 call routing that use cell towers to provide only a general rather than a specific location.

That’s why 9-1-1 dispatchers always ask callers for their addresses. But the question can be challenging to answer… READ MORE