When consumers place a wireless 9-1-1 call, they expect the nearest 9-1-1 call center will answer so there’s minimal delay in getting help. But the Federal Communications Commission — the FCC — has long worried about legacy approaches to wireless 911 call routing that use cell towers to provide only a general rather than a specific location.

That’s why 9-1-1 dispatchers always ask callers for their addresses. But the question can be challenging to answer… READ MORE