Blount dispatch center to start accepting emergency texts (TN)

Starting June 1, citizens in Blount County will be able to text 911 for emergencies instead of having to call.

Blount County E-911 Communications Center Public Information Officer Richee Kidd said that while the “Text-to-911” program will begin next month, dialing 911 for emergencies still will be preferred.

“If it’s a true emergency and they can speak,” Kidd said, “we want them to call 911… READ MORE

CA Fire Communications Center Improves Dispatch System (CA)

A fire communications center that serves more than a dozen California departments has unveiled a new state-of-the-art, computer-aided dispatch software system.

Verdugo Fire Communications center’s new system went live at 5 a.m. Tuesday, the Glendale Fire Department, which operates the center, stated in a press release. Thirteen fire departments—Glendale, Burbank, Pasadena, Alhambra, Arcadia, Monrovia, Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, South Pasadena and the Hollywood Burbank Airport—will benefit from the change… READ MORE

Penobscot County seeks $6M bond to upgrade communication towers for 911 calls (ME)

Penobscot County will ask voters on July 14 to approve a $6 million bond to upgrade equipment on towers that relay signals to emergency responders and in the Penobscot County Communications Center.

The current equipment on the towers is more than 20 years old and parts are no longer available when it breaks down, director Christopher Lavoie said… READ MORE

Hamilton County Health Department ends agreement with 911 center to share COVID-19 patient information (TN)

The Hamilton County Health Department has ended its agreement with the 911 Communications Center to share COVID-19 patient data, a move that came as Gov. Bill Lee’s administration has drawn criticism for directing the state department of health to share similar information with some law enforcement agencies.

At the end of March, the Hamilton County Health Department began sharing “limited data” about patients who tested positive for the virus with 911 dispatchers, according to department administrator Becky Barnes… READ MORE

Cumberland County’s 911 Center receives top accreditation (NC)

he Cumberland County 911 Communications Center is now in an elite group of communication centers achieving triple accreditation status with an international organization, according to a news release from the agency.

Earlier this month, the 911 Center was accredited in a third protocol discipline — police dispatch — by the International Academies of Emergency Dispatch, according to a news release… READ MORE