‘We are never seen, but we are always there.”
This is the basic description of a person who works as a dispatcher, answering the frantic calls of people in need, says Tommy Tucker, director of Chesterfield County’s Emergency Communications Services.
The job of a dispatcher is separated from the physical scene of a crime or accident, but it is viscerally connected to the voice of a person in the midst of trauma. And that trauma travels through the chain of communication, from the victim or witness to the ears and central nervous system of a county employee tasked with sending the message to first responders… READ MORE
