Cherokee County Names New E 9-1-1 Director (GA)

WOODSTOCK, GA — A decorated officer, paramedic and veteran has taken the helm of Cherokee E 9-1-1.

Shane Bonebrake, who recently retired from the Woodstock Police Department, was named the new E 9-1-1 director. His first day on the job was Monday, Oct. 4.

“I chose Shane Bonebrake for this position because he is a leader who leads by example,” Public Services Agency Director Dana Martin said. “He has earned an impressive reputation working in various public safety roles in this community consistently demonstrating high standards of integrity, professionalism, and dedication to service.” … READ MORE

Carter County dispatcher Jenni Williams named 911 Telecommunicator of the Quarter (WA)

“911, what’s your emergency?”  

Thousands of Oklahomans call emergency services throughout the year. Most of us are familiar with the steady voice that greets us and offers reassurance and direction during a crisis – and for many, emergency dispatchers are unknown voices.  

In Carter County, Jenni Williams, a Carter County dispatcher has been recognized for being much more than a reassuring voice, earning her not only a commendation from Carter County Undersheriff Gus Handke, but also recognition this week as the Oklahoma Chapter of National Emergency Member Association (OklaNENA) Emergency Telecommunicator of the Quarter… READ MORE  

Richmond County 911 experiencing staffing shortage (GA)

AUGUSTA, Ga. (WJBF) – The Richmond County 911 Communications Center is experiencing a staffing shortage and looking for qualified people to join their team.

At the call center, there are 911 operators who strictly answer the phones, and there are communications officers whose role is to answer phones and dispatch first responders.

“These are the first first responders. So whenever you make a 911 call, they’re the first person you make contact with,” director of Richmond County 911 Communications Center, Daniel Dunlap said… READ MORE

New Burnet County Sheriff’s Office communications center gets a 10-4 (TX)

The new communications center for the Burnet County Sheriff’s Office went online Wednesday, Sept. 22, after four years in the works. According to those in charge, as well as those in front of the microphones, the upgrade is a huge success. 

“Burnet County now has a state-of-the-art communications system,” Capt. Chris Jett said. “We are now as good as the agencies to the east of us. This prepares us for the growth that’s coming.” 

The dispatchers themselves agree. When asked what they like best about the new equipment and space, dispatchers Katie Fox and Alyssa Rios, who were on duty when dropped by, said in unison: “Everything!” 

“We have extra screens and more space to do what we need to do to help our officers,” said Fox, who has been a dispatcher for three years… READ MORE

FCC Attempts to Curb Robocalls to 911 Call Centers; Stop Illegal Robocalls from Entering American Phone Networks

The Federal Communications Commission (“FCC”) has a busy agenda planned for its upcoming September 30, 2021 Open Meeting, which will include two items aimed at stopping illegal robocalls.

First, the FCC will consider a Further Notice of Proposed Rulemaking (“Further Notice”) on Shielding 911 Call Centers from Robocalls. With this Further Notice, the FCC attempts to reduce autodialed robocalls to Public Safety Answering Points (“PSAPs”) while addressing concerns about potential security threats that arise from providing broad access to the numbers on the PSAP Do-Not-Call (“DNC”) registry. It would accomplish this by requiring autodialer users to provide their outbound numbers to voice services providers who would be required to block calls from those numbers to numbers on the PSAP DNC registry… READ MORE

Requests for federal relief funds in Knox County outweigh available pool (ME)

Knox County Commissioners have received more than $13.1 million in requests from local towns and organizations for a portion of the $7.7 million in federal relief funds the county received.

Knox County Commissioners have only taken action on committing about $500,000 of the $7.7 million for retention bonuses for employees at the Knox County Jail, the Knox County Sheriff’s Office and the Knox County Regional Communications Center.  In addition to the $13,118,706 million worth of requests from towns and organizations, county departments have also identified $3.9 million in potential uses for the relief funding. Hart said the list of department requests could change since he is still awaiting some additional information. Commissioners have not yet decided if department requests will be prioritized over those from towns and organizations, according to Hart… READ MORE