Huron County EMA/911 awarded grant (OH)

Huron County EMA/911 has been awarded an Ohio 9-1-1 Local Sub-grant. The grant is to be used specifically for Next Generation 9-1-1 related expenses and provides up to $135,235.85 in funding.

Huron County 9-1-1 Coordinator Tacy Bond applied for the grant in November 2019 and recently received the award letter. Huron County will be upgrading the 9-1-1 software and… READ MORE

NENA Surveys Show How PSAPs Are Holding Up During the Pandemic

Public safety answering points (PSAPS) have for years faced shortages of workers and that’s why it is crucial during the coronavirus outbreak to keep call takers healthy and at work, and also deal with the mental strains of the pandemic.

That is one of the takeaways of surveys done by the National Emergency Number Association (NENA) that wanted to take the temperatures of PSAPs across the country to learn how they have handled the pandemic, what measures they have…READ MORE

How should Nashville improve its 911 response? What the mother of one Waffle House victim says must happen (TN)

Nashville 911 operators need more intensive training and better quality assurance checks, according to recommendations from the mother of a Waffle House shooting victim. 

The city settled a lawsuit from the family of victim Akilah DaSilva last month, a day before the two-year anniversary of the deadly attack. Under the terms of the agreement, the family received $35,000 and the city agreed to consider policy proposals in good faith to make the 911 response system more effective… READ MORE 

1st responders adopt term as covid alert (AR)

HOT SPRINGS — First responders are commonly using the term Protocol 36 during the covid-19 pandemic to alert ambulance crews and other agencies that patients may have symptoms related to the virus.

The term is part of the changes LifeNet has implemented related to its dispatch system that it uses “whenever there is a community wide spread of an illness,” Ryan Hamilton, communications center manager for LifeNet in Hot Springs, said in a recent news release.

“If dispatchers believe a patient could have covid-19, they will alert … READ MORE

Grays Harbor Citizens Can Now Text-to-911 (WA)

Grays Harbor County can now text 911. A press release from the Grays Harbor E-911 Center said that “Being able to provide Text-to-911 services, is just one more way for us to be there for our citizens when they need help.”

Executive Director Brenda Cantu said “one of the main benefits of this technology is the ability to help those with hearing and speech difficulties gain equal access to 911 during an… READ MORE

Broward Sheriff’s Office dispatcher who died of COVID-19 was mother of 4 (FL)

FORT LAUDERDALE, Fla. – The Broward Sheriff’s Office is mourning the loss of an emergency communications operator who died Monday after contracting COVID-19.

Thompson, who worked at the North Communications Center in Coconut Creek, is believed to be the first police dispatcher/communications specialist to loser her life in the line of duty in the state, Sheriff Gregory Tony said… READ MORE