When a 9-1-1 call is made, emergency telecommunicators serve as the first line of response. Not only do they inform other public safety entities of where and what to respond to, they also often provide emergency medical dispatching and pre-arrival instructions, triage, and advice over the phone, guiding the caller through what could be the most challenging moment of their lives. They are the first first responders.
This is why training and staffing are so important for telecommunicators and emergency communication centers (ECCs). Every incident deserves the most effective and efficient response possible.
