New public information campaign aims to educate Mainers about emergency calling and texting to 911

HALLOWELL – The Maine Public Utilities Commission has launched a public information campaign to educate Mainers about calling and texting 911 in an emergency.  Two 30-second public service announcements will began airing statewide in August.

In one PSA, a heart attack emergency is dramatized with a woman calling 911 on her cell phone. This commercial reminds viewers to remain calm and provide answers to three critical questions: What phone number are you calling from? What is the address of the emergency? Exactly what happened?

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Lincoln County dispatchers at the ready for the ring

hey never know what it will be, but the dispatchers at the Lincoln County E-911 office are at the ready for the ring.

On this particular Thursday, three women were manning the mics in a small office tucked away within the maze of hallways behind the main entrance of the Lincoln County Sheriff’s Office. Each sat at a desk before a multi-screen panel. Each of the six screens serves a purpose and sometimes they’ll use more than one on a call.

Parkland dispatcher assists in birth of healthy baby girl

A new baby girl was welcomed into the world on Thursday night with the help of Ambulance emergency medical dispatcher.

Sarah Barczai received a call from an anxious father whose wife was in labour with seventh child.

The parents and their children were driving to the hospital when the new baby de make her arrival faster than expected.

Kingston dispatchers: answering the call

For emergency services dispatchers, it all starts with a phone call. The number is one of the shortest but arguably the most important: 911.

When someone in need calls 911 within Kingston city limits, they are instantly connected to the communications staff at the Central Emergency Reporting Bureau located at Kingston Police Headquarters. Because the line is only supposed to be for emergencies, there are zero introductions exchanged, as time is of the essence:

Hospital discontinuing 9-1-1 ambulance service

Greg LaFrancois says “At this point, there’s another option in The County. Presque Isle Fire Department runs a 9-1-1 service, and so the towns – some towns have already reached out to Presque Isle and signed up for 9-1-1 service, and then the others will be doing that I imagine now.”

He says the problem is there are two 9-1-1 providers in an area that can only support one. The decision was made to let the fire department handle local calls, with the hospital focusing on long-distance transports.

Florence Police Department hiring dispatchers

The Florence Police Department is looking for people to join their Communications team.

According to Florence PD, dispatchers serve as the backbone of the department’s call for service coordination and undergo an array of training in leading communication technologies. Applicants must have the ability to multitask and conduct dispatching responsibilities along with the ability to react quickly and calmly to emergency situations presented while dispatching.