by AllThingsECC.com | Aug 15, 2019 | Comm Center News
Work on Roanoke’s new, $15.7 million Emergency Communications Center
is expected to be complete by the end of the year, according to E911
Center Manager, Sonya Roman. Work started on the 31,000-square-foot
joint facility which will house both the City of Roanoke E911 Center and
Virginia811 (i.e. Miss Utility).
The partnership was born of a mutual need for better space for
similar functions, dispatching professionals in response to incoming
calls. The City of Roanoke 911 Center fields approximately 250,000
emergency calls annually and Virginia 811 approximately 1.25 million
calls (for marking underground utilities). Both agencies operate 24-7.
by AllThingsECC.com | Aug 14, 2019 | Comm Center News
DES MOINES — Everyone knows you can call 9-1-1. But, did you know you
can text 9-1-1? Iowa is one of the few states that has updated its
technology to texting. But with new funding, they want to take it a step
further.
The West Des Moines Public Safety Facility is one of 113 call centers
in the state of Iowa that’s getting a new upgrade called Next
Generation 911.
Assistant Chief Dispatcher Rob Dehnert says being a dispatcher can be overwhelming.
“It goes from periods of sheer terror. People are calling in with
everything. Anytime they need to summon the assistance of police, fire,
and EMS and request those services that’s the calls they take.”
But getting that help is becoming easier.
Being able to send video to 9-1-1 is coming soon, says Program Manager Blake Derouchey.
by AllThingsECC.com | Aug 14, 2019 | Comm Center News
ELLSWORTH, Maine — When you see trouble, one of the first things that
pops into your head is likely to dial 9-1-1. The Ellsworth Fire
Department is encouraging residents to make sure, however, they’re
experiencing an emergency worthy of a 9-1-1 call before picking up the
phone.
“People will call 9-1-1 because that’s the number that they know,”
said Director of the Hancock County Regional Communication Center Bob
Conary.
Conary said last year alone, Hancock County dispatch
received more than 15,000 calls to 9-1-1 — some of which could have
been more fitting for the non-emergency line.
by AllThingsECC.com | Aug 14, 2019 | Comm Center News
MUNCIE, Ind. — Around $1 million dollars
in upgrades through a federal and state grant will be coming to the
Delaware County Emergency Dispatch Center, helping ensure that they stay
online when residents call 911.
The
changes to the dispatch center, which serves as the area’s public safety
answering point (PSAP) when residents call 911, aren’t features
that the average resident will notice. Officials, however, say they are
important.
The phone and relay systems for the center will be upgraded, a necessary move, according to officials.
“Currently
it’s all analog,” Paul Singleton, the director of dispatch, said about
the communications system. “Everything that we’re looking at is going to
be digital state-of-the-art.”
by AllThingsECC.com | Aug 14, 2019 | Comm Center News
SCOTTSVILLE, Ky. (WBKO) –
The Allen Fiscal Court unanimously approved a resolution Tuesday
honoring Telecommunications of the Scottsville Allen County 9-1-1.
In a Facebook post Wednesday morning, the
Scottsville Police Department said the telecommunicators were the first
line of response.
Allen County Judge Executive Dennis
Harper said they were “critical to our police departments, fire
departments, ambulance service and even the water district.”
by AllThingsECC.com | Aug 14, 2019 | Comm Center News
The
state has a new requirement to all emergency dispatch centers across
Ohio that is designed improve treatment for urgent medical calls.
The
Ohio Department of Administrative Services gave all dispatch centers a
deadline of April 1 to either be emergency medical dispatch certified or
to submit a timeline for compliance.
The city of Vandalia’s
dispatch center submitted a compliance timeline and the communications
staff complete the required training on June 21. The compliance was
accepted June 26.
The staff members began emergency medical dispatch (EMD) as they completed the training.
EMD is a systematic program of handling medical calls, according to Lt. Ben Walker.
