Informer Systems / Schedule Express – Senior Account Manager

Note: Public Safety Carrier Opportunity

Informer Systems is looking for a talented professional whose role will be sales of Schedule Express, a leading scheduling software service operating exclusively in the Public Safety industry. The work environment is virtual, so the ideal candidate must be self-motivated and very responsible, working from home. This is a full time position.

Scheduling knowledge in Public Safety environments is desired. The applicant will be expected to learn all aspects of Schedule Express and to perform demonstrations. Although the majority of work is performed independently, the ability to work in a team environment is important.

At Informer Systems, we offer a competitive base salary/commission plan to qualified candidates. Job Requirement include;

-Minimum 5 years’ experience in Public Safety sales

-Ability to achieve annual quotas

-Excellent verbal and written communication skills

-Dedicated work ethic and high integrity

-Attention to detail and accuracy

-Ability to build and maintain strong relationships with customers

-Make outbound sales calls, conduct discovery sessions

-Develop leads, and manage accounts in Salesforce

-Regional and national travel is required (Conventions, Trade Shows)

-The ability to navigate software tools such as Word, Excel and Office 365

For More Information Contact Greg Kandel at

Montgomery County Currently Hiring 9-1-1 Call Specialists (MD)

County Accepting Applications Through Feb. 3, 2020

Montgomery County currently has openings for 9-1-1 call taker/dispatchers in the County’s Emergency Communication Center (ECC). Applications may be submitted online from now through Feb. 3, 2020, here.

The ECC is responsible for all 9-1-1 calls placed in the County. The Public Safety Emergency Communications Specialist (Emergency Call Taker/Dispatcher) obtains location and other pertinent details from the caller to make the initial determination of the level and type of service needed when processing emergency calls for service. This is a challenging and rewarding career that provides a vital service to the community. Major duties include answering 9-1-1 emergency calls, and dispatching police officers and/or fire rescue personnel to respond to calls using modern computer based Public Safety Communication Systems.

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CentralSquare Supports Warren Tech Emergency Dispatch Training Program with Free Computer Aided Dispatch Software (FL)

Lake Mary, Fla., Dec. 10, 2019 (GLOBE NEWSWIRE) — CentralSquare, the leading provider of public safety and public administration software in North America, announced its ongoing support of the emergency dispatch program at Warren Tech, a career and technical education center for high school students in the Jefferson County School District in Colorado. CentralSquare has donated the computer aided dispatch (CAD) software that powers Warren Tech’s dispatch lab, a training room equipped with 20 dispatch consoles for students to practice, train and put their skills to use.

“We’re grateful that CentralSquare has committed the resources we need to make sure that our program remains top notch and equipped with the technology that many of our graduates will encounter in their careers moving forward,” said Nanci Tatum, an Association of Public-Safety Communications Officials (APCO)-certified trainer and Warren Tech’s emergency dispatch program instructor.

According to the National Emergency Number Association, an estimated 240 million calls are made to 911 and routed through approximately 8,900 dispatch centers across the U.S. every year. At the end of the phone line is a citizen seeking immediate, life-saving help. Training programs like the one at Warren Tech prepare its graduates to successfully transition into a career in emergency dispatch by giving them intensive, hands-on training in call taking, dispatching, geography and mapping, stress management and more.

“Our graduates are great assets to communications centers because of the training we provide at Warren Tech,” adds Tatum. “They’re going into the field fully prepared, which helps the centers – many of which are facing staffing shortages – onboard new staff much more quickly and at less cost.”

Eligible to enroll in the program during their senior year of high school, students learn on the same CentralSquare software that many Denver-area agencies currently use, including Adams County Communications Center, Jefferson County E911 Authority and South Metro Fire, among others. Using the software, students are able to act as both the person calling 911 and the dispatcher responding. Upon graduation, students will have had 540 hours of instruction and hands-on training, which includes guest instruction from area agencies. They earn free college credit and industry certifications, including the APCO certification, upon passing the certification test with at least an 80 percent.

The Wall Street Journal has reported that U.S. regulators estimate as many as 10,000 lives could be saved every year by reducing 911 response times by just one minute. This makes clear the need for dispatch centers to be staffed by qualified and highly skilled personnel who are able to thrive amidst the challenges of a stressful work environment.

“Dispatchers are uniquely positioned to touch the lives of people during what could be very stressful or even tragic situations,” adds Tatum. “As a former dispatcher myself, I’m proud to be able to educate and nurture the future generation so that the impression we make in those situations, big or small, is always positive.”

Police say 911 call-taker ‘misunderstood’ address, sending MD firefighters to wrong location (MD)

Police in Montgomery County, Maryland say a 911 call-taker “misunderstood the caller” Friday night when firefighters were sent to the wrong address for a report of a house fire. The Montgomery County Police Department operates the Emergency Communications Center (ECC) and issued a statement today (Monday) about the error. Two people and a dog were still in the home when firefighters arrived to handle a small bedroom fire. The original erroneous location is about ten miles from the home where the fire occurred.

Some things to note in the statement below. It took the ECC two to three minutes to dispatch the original call to the wrong location. NFPA standards say the call processing for this type of incident should be handled within 60-seconds, 90 percent of the time. The statement does not indicate if there were other cues missed that could have corrected the erroneous dispatch earlier.

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Ada sheriff’s office improves emergency response time in Kuna, falls short of some targets (ID)

KUNA — The Ada County Sheriff’s Office last year fell short of its target goals on several metrics, including the percentage of 911 calls answered in 10 seconds or less. But the average patrol response time to critical emergencies in Kuna is down from last year, despite a countywide increase.

That’s according to an annual report on fiscal year 2018, which Kuna Police Chief Jon McDaniel presented at a Dec. 3 Kuna City Council meeting.

The Ada County Sheriff’s Office provides contract policing to the city of Kuna.

Three-quarters of calls last year to the Ada County 911 Communications Center, its dispatch center, were answered in 10 seconds or less, the report says. That’s up 1% from 2017, but it falls well short of the county’s goal of 90%.

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