COPING WITH COVID-19 Best Practices for Fire/EMS

As Fire, EMS and other first responders work around the clock to assess and mitigate the COVID-19 spread nationwide, we stand with you. And we’re here to help.
Join us this Thursday to learn directly from first responders on the front lines about how they’re handling street operations; dealing with potential infections among their own; preparing and sanitizing their stations and equipment; and ensuring they have the technology they need to effectively communicate.

Click here to REGISTER NOW for the call

WHEN: 10:30 a.m. – Noon, PT, Thursday, March 26

TOPICS:

EMS/Fire Street Operations
with Brian Fennessy, Fire Chief
Orange County Fire Authority in California

Human Resource Issues
with Harold Scoggins, Fire Chief
Seattle Fire Department in Washington

Facility & Equipment Issues
with Jim Whitney, Chief Medical Officer
Redmond Fire Department in Washington

Technology Issues & Opportunities
with Dan Munsey, Fire Chief
San Bernardino Fire & EMS in California
and Greg Rubin, Communications Chief,
Miami Dade Fire Rescue

Presented by FirstNet Authority
and FirstNet, Built with AT&T

Coping with COVID-19 Best Practices for L.E.

As law enforcement and other first responders work around the clock to assess and mitigate the COVID-19 spread nationwide, we stand with you. And we’re here to help.


Join us this Friday to learn from other first responders about how they’re handling patient engagement and operations; dealing with potential infections among their own; preparing and sanitizing their stations and equipment; and ensuring they have the technology they need to effectively communicate.

Click here to REGISTER NOW for this FREE Webinar

COPING WITH COVID-19
Best Practices for Law Enforcement
WHEN: 10:30 a.m. to Noon, Pacific Time, Friday, March 27

TOPICS:
Law Enforcement Street Operations
with Col. Patrick Callahan
New Jersey Patrol, New Jersey

Human Resource Issues
with Carmen Best, Police Chief
Seattle Police Department in Washington

Custodial Issues
with Don Barnes, Sheriff
Orange County Sheriff’s Office

Technology Issues & Opportunities
with Todd Early, Assistant Chief/Infrastructure Operations
Texas Department of Public Safety

Presented by FirstNet Authority
and FirstNet, Built with AT&T


PLEASE NOTE: This session will be recorded

NG911 Technology: What State and Local Communities Need to Know

Everyone knows from movies and TV shows that when you dial 911 on your phone, an operator picks up and usually responds with, “911, what’s your emergency?” But how does that call get routed and what happens after callers have described their emergency situation?

A movement underway across the country is seeking to modernize and upgrade the entire 911 experience and the technology infrastructure behind it. The goal is to make it easier for callers to transmit richer and more detailed information about their emergencies, and for staff at 911 call centers, known as public safety answer points, or PSAPs, to then provide that information to first responders.

The effort, known as Next Generation 911 (NG911), is an initiative designed to….

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Fixing 911 Overload

Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public Safety Answer Points or PSAPs). A common problem among all PSAPs continues to be non-emergency calls arriving into the center on Their specialized 911 trunks that exist specifically for emergency calls. The quantity of these trunks is typically limited in each center and and the amount has been carefully engineered to handle the normal volume of 911 calls from the community served by that agency along with a few spares and diverse CO routing where available. The problem is that when they become flooded with non-emergency traffic, legitimate emergency calls could be blocked.

This design also makes the PSAP more….

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