Everyone knows from movies and TV shows that when you dial 911 on your phone, an operator picks up and usually responds with, “911, what’s your emergency?” But how does that call get routed and what happens after callers have described their emergency situation?
A movement underway across the country is seeking to modernize and upgrade the entire 911 experience and the technology infrastructure behind it. The goal is to make it easier for callers to transmit richer and more detailed information about their emergencies, and for staff at 911 call centers, known as public safety answer points, or PSAPs, to then provide that information to first responders.
The effort, known as Next Generation 911 (NG911), is an initiative designed to….
