Call if you can, text if you can | Texting 9-1-1 is on its way to East Tennessee

MARYVILLE, Tenn. — 9-1-1 call centers across the state are receiving millions of dollars in funding for new technology upgrades.

Those include being able to text 9-1-1.

The new texting capabilities have already rolled out in Memphis and Hamilton county, which includes Chattanooga.

Some counties in East Tennessee are currently waiting to be upgraded, it’s just a matter of months now before the change happens here. 

Metrocom dispatchers recognized during promotion ceremony

CORPUS CHRISTI, Texas — The job of a Metrocom dispatcher taking 911 calls is demanding and stressful at times, but the dispatchers say it’s worth it. On Friday, some of them were promoted for all their hard work.

Imagine having to calmly communicate with someone in the middle of an emergency and make sure they get the help they need as fast as possible. It’s a stressful job, but a group of dispatchers were not only recognized for their dedication Friday, but also for the rigorous training they have gone through.

Chittenden County communities consider consolidated dispatch center

Chittenden County communities consider consolidated dispatch center

SOUTH BURLINGTON, Vt. (WCAX) Some cities and towns in Chittenden County want to cut down on response time when you call in an emergency. They’re looking to create a regional dispatch center.

In the past, towns have had a tough time getting a formal project up and running. But space on the second floor of the Robert E. Miller building on Gregory Drive in South Burlington could fit the bill.

Local officials say the new dispatch center will allow for better staffing and quicker response time.

“The calls come into this public safety answering point, they speak to people when they call 911, and then often those calls will be transferred to local dispatch, that may get some more information, would then contact police, fire, and/or rescue, and send them out to the location that they’re needed,” said Aaron Frank, the Colchester town manager.

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Inside Lynchburg’s emergency response nerve center

On the other side of a door labeled “authorized personnel only” in a modest building on the southern edge of the city, a team of emergency dispatchers monitored the Hill City’s fleet of police vehicles and firetrucks.

With a bevy of high-tech tools at their disposal, the team sat behind desks with several computer screens and waited for the phone to ring.

This is the nerve center of the city of Lynchburg’s emergency response network — a dim room where every 911 call is answered and where crucial information is relayed to first responders as they race to the scene of a deadly car crash or a violent altercation.

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OCCK is hiring for a dispatcher position

OCCK, Inc. is seeking a fulltime Dispatcher in the Transportation Department in the Salina location.

This person will perform creating, scheduling, routing, dispatching, and will operate a wide variety of office and communication equipment including radio, telephone, and scheduling systems. You will perform general clerical duties including data entry, maintenance of vehicle files for all company vehicles, as well as create, maintain, and monitor computer drivers manifest/schedules, respond to request for services, and provide information to passengers and the general public.

“Suspect has been hit”: Listen to what dispatchers heard during gunfight in Spokane Valley

Friday morning just after 9am Spokane Valley Police got a call from dispatch that a man was pounding on the door of a business and was trying to get inside. 

A few minutes later dispatch got a call that the man was actively shooting. According to Spokane Police, the Deputies engaged the man and a gun fight ensued. 

Scanner traffic activity captures what appears to be an deputy saying shots have been fired and the suspect had been hit.

“Shots fired, shots fired,” the call to dispatch said in the heat of the moment. “He’s going southbound from my location. Suspect has been hit.”