Basic Public Safety Dispatch Academy (CA)

Course Information

MVC offers a 120-hour public safety dispatch course in conjunction with the Riverside County Sheriff’s Department and POST. This course provides basic training for entry-level law enforcement dispatchers and complaint desk telephone operators. Participants learn correct procedures for public safety telephone and radio operation, interagency coordination and communication, and stress management. Advanced instruction in civil liability, suicidal callers, ethics, and the dispatcher’s role in officer safety…

ALERT: Interim Guidance for Emergency Medical Services (EMS) Systems and 911 Public Safety Answering Points (PSAPs) for COVID-19 in the United States

This guidance applies to all first responders, including law enforcement, fire services, emergency medical services, and emergency management officials, who anticipate close contact with persons with confirmed or possible COVID-19 in the course of their work.

Summary of Key Changes for the EMS Guidance:

  • Updated PPE recommendations for the care of patients with known or suspected COVID-19:
    • Facemasks are an acceptable alternative until the supply chain is restored. Respirators should be prioritized for procedures that are likely to generate respiratory aerosols, which would pose the highest exposure risk to HCP… READ MORE

WHEN 9-1-1 IS NOT ENOUGH: TRANSITIONING THE 9-1-1 CENTER INTO A MULTI-CHANNEL EMERGENCY COMMUNICATIONS CENTER

Disasters, terrorist attacks, and network outages have demonstrated the limitations of the 9-1-1 system. Emergency communications centers that remain focused on 9-1-1 as the singular emergency reporting channel fall short of providing a comprehensive emergency response solution in their communities. A change is required to adapt to the modern means of communications, such as text and picture messaging, livestream video, crowdsourcing, apps, sensors, and social media. This thesis reports on the actions taken to transition an emergency communications center into a multi-channel environment capable of building resiliency, and provides supplemental reporting channels, creates situational awareness, and builds more efficient workflows. Using business model generation and lean strategy methodology, this thesis provides a model for implementation strategies and proposes a bottom-up approach to meet individual community needs. This thesis recommends a pathway to shift the culture and strategy in carrying out the mission of emergency communications and responding to requests for emergency services.

NG911 FirstNet Whitepaper

NG911 FirstNet Whitepaper

The emergency communications centers that answer calls to 9-1-1 and dispatch law enforcement, fire service and emergency medical responders face a wide variety of challenges including budget constraints, staffing shortages and rapidly changing technology. Two specific technologies, Next Generation 9-1-1 (or NG9-1-1) and the Public Safety Broadband Network (or FirstNet), have captured significant attention as emergency communications center leaders seek strategies to integrate these technologies into their operations. This whitepaper explores the similarities, differences and inter-relationships between these two emerging technologies. We will look at the appropriate roles and responsibilities for each technology, and consider strategies to create interoperability between these networks while also sustaining operational best practices and security in the emergency communications center. 

Supply vs Demand

Supply vs Demand

The emergency communications centers that answer calls to 9-1-1 and dispatch law enforcement, fire service and emergency medical responders face a wide variety of challenges including budget constraints, staffing shortages and rapidly changing technology. Two specific technologies, Next Generation 9-1-1 (or NG9-1-1) and the Public Safety Broadband Network (or FirstNet), have captured significant attention as emergency communications center leaders seek strategies to integrate these technologies into their operations. This whitepaper explores the similarities, differences and inter-relationships between these two emerging technologies. We will look at the appropriate roles and responsibilities for each technology, and consider strategies to create interoperability between these networks while also sustaining operational best practices and security in the emergency communications center.