VIDEO: Combating 911 Dispatcher Burnout (CA)

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for everyone who needs their help, and city budgets. Researcher Elizabeth Linos at UC Berkeley’s Goldman School of Public Policy has found a simple but effective way to address burnout among dispatchers by giving them a sense of community on the job…

How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services.

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Check out How to: 911 on other platforms: https://linktr.ee/Howto911…