A look Inside Durham’s 911 Call Center: Dispatcher Dwayne McIntire (NC)

by | Nov 2, 2021 | Comm Center News, Video

Meet #Durham911 Dispatcher Dwayne McIntire, who shares more about his career serving in our Durham Emergency Communications Center. Watch for more videos coming soon in our series as we talk about the work, the challenges, and the rewards of serving in the Bull City.

Transcript: My name is Dwayne McIntire, and I am a dispatcher at the Durham Emergency Communications Center. The best thing about being a dispatcher at the Durham Emergency Communications Center is truly being able to make a difference. Sometimes you don’t realize how much of a difference you’re making. However, being able to hear feedback from when people call to say thank you, that you may have saved their relatives’ lives or was able to calm them down, really makes it worthwhile being a dispatcher… READ MORE 

Shortage of 911 operators impacts Midlands mother (SC)

Shortage of 911 operators impacts Midlands mother (SC)

by | Nov 1, 2021 | Comm Center News, Video

ABC NEWS– Right now, there’s a critical shortage of 911 operators all across the nation. With roughly 240 million 911 calls coming in every year, some cities are missing up to half their usual dispatchers. This means some emergency calls are going unanswered, including one from a mother here in the Midlands.

ABC’s Kenneth Moton has the story…