911 Emergency Telecommunications District (OR)

Our county has been dropping the ball on a competent and efficient 911 calls center for decades. First 911 was in Coos Bay, North Bend tried too, then during state reorganization it mainly ended in Coquille at the County Sheriff’s office. But a small part of it is still in Coos Bay. It was a dispute on how many call centers should we have and who gets the 911 state taxing moneys that we all pay. We should have only one per county. It should not be under or in the sheriff’s office, or under a city, they each have enough duties…

Dracut, Tewksbury await dispatch center’s opening (MA)

We’ve previously reiterated our support for regional dispatch centers, which offer smaller communities the ability to pool their emergency-response resources, with an added enticement of state aid.

That’s why we were pleased to see that Tewksbury and Dracut went ahead with their plans, even after other initially interested communities opted out of the discussion.

That commitment was set in stone with state funds that allowed for the construction of the $4.35… READ MORE

Towns should finalize emergency center with dispatch (MA)

We’ve previously reiterated our support for regional dispatch centers, which offer smaller communities the ability to pool their emergency-response resources, with an added enticement of state aid.

In that vein, we’re pleased to see the Nashoba Valley towns of Pepperell, Ashby and Townsend are exploring the possibility of establishing a joint Regional Emergency Communications Center.
The proposal was detailed in a presentation to the Pepperell Board of Selectmen in late February…

Pitkin County dispatchers overworked, under-appreciated (CO)

In the April 16 article “Pitkin County’s 911 center named best in state,” I really feel like the lead was buried. Yes, Sheriff Joe DiSalvo mentioned that the dispatchers were recognized as the best in the state, but to me, not nearly enough credit was given where it is due.

Pitkin County dispatch, as do most, if not all dispatch centers, chews up its staff and spits them out constantly. Based on the ads in the local papers, their office is in a perpetual rush to train up new hires as the turnover is …

Open Forum: Thank an emergency dispatcher (VA)

This is National 911 Telecommunicators Week

911 is the gateway to access for emergency services. At all hours of the day or night, a citizen or visitor to Winchester or Frederick County calls 911 to get help from fire-rescue, sheriff’s office, city police or animal control services.

A response to an emergency or non-emergency incident does not begin until one of the cool-headed and highly professional 911 call takers obtains all of the essential information from the caller to determine the response resources that are needed to handle the incident being reported. This is often a difficult task…

Accomplishing Distinction: Emergency Medical Dispatch (Qatar)

Accomplishing Distinction: Emergency Medical Dispatch (Qatar)

Is an Emergency Medical Dispatcher a professional?

The short answer is, YES! The more complicated answer is … yes, but it is an unrecognized profession.

Until now.

The state of Qatar, a small but influential nation in the Middle East that will soon host the World Cup in 2022, has brought distinction and respect to the field of emergency dispatch by reclassifying and professionalizing Emergency Medical Dispatchers (EMDs). The Hamad Medical
Corporation Ambulance Service (HMCAS), the national ambulance service in Qatar…