73-year-old woman’s agonizing wait for help after calling 911 (FL)

73-year-old woman’s agonizing wait for help after calling 911 (FL)

On April 20 at approximately 11 a.m. a 73-year-old woman fell at her home on County Road 109 (Oakland Hills). After falling she was able to get herself to her cell phone and placed a call to 911. Upon making contact with the dispatch center for American Medical Response (AMR) she was asked a few questions. The communicator then transferred her call to a nurse who proceeded to ask her more questions. This nurse determined the call to be non-emergency in nature and dispatched an AMR basic life support unit to her location. Following is a timeline of the 911 call as received via a public records request from Sumter County…

They Have Your Six

They Have Your Six

No matter the agency, we all have the officer that complains that
we are picking on them. We all know it’s mainly because it’s in their beat or
sector or they are the closest unit. It’s also because we are too busy with pending calls to care if their
feelings are hurt. A few of us make these officers feel our wrath by sending
them from one side of town to the other, fielding every report under the sun.
How many of us are envisioning the officer we want to do that to?

Ultimately, we all want every one of our officers to go home, and
we all want to catch the bad guy and be the best dispatcher we can be for our
residents, right? …

Our Opinion: The hidden heroes (MO)

We join local law enforcement agencies in celebrating the “hidden heroes” — the telecommunications operators whose behind-the-scenes work is just as important as police you see out on the streets.

This week is National Telecommunicators Week, which occurs every year on the second full week of April as a time to recognize and thank telecommunications personnel in the public safety communications field…

Voices Above The Storm

Voices Above The Storm

Much has been written about the guardians who serve us daily:
the police, fire fighters, and EMS personnel. Their positive contributions to
our wellbeing are often profound … and visible. Yet there is another class of
sentinels whose contributions are just as profound. They are the men and women
populating 911 centers across the country, serving the public in a crucial
capacity who are heard, but almost never seen—the invisible guardians…

LETTER: Honor our local telecommunicator superheroes (MO)

LETTER: Honor our local telecommunicator superheroes (MO)

Dallas County 911 is preparing to honor our dispatchers during National Telecommunicator Week starting April 11. In October 1991, the Association of Public Safety Communications Officials received a congressional and presidential proclamation designating the second full week in April as National Public Safety Telecommunicator Week.

Each year a theme is designated; for 2021, that theme is “Superheroes.” Please join us in showing appreciation for the hard work and sacrifices these men and women make each day as they strive to help protect their communities they serve…