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EDITOR’S NOTE: This story is in response to a reader-submitted question through Open Source, a platform where readers can submit questions to the staff.

MOUNT VERNON — The 911 phone line in Knox County has gone down twice in the last few weeks.

The reason why? On Nov. 5 and Oct. 16, CenturyLink — the provider the county uses for its emergency lines — had area outages.

Mark Molzen, global issues director for Lumen Technologies (the rebrand of CenturyLink), wrote in an email to Knox Pages that services were restored within hours on Oct. 16 and within 24 hours on Nov. 5…