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This is National 911 Telecommunicators Week

911 is the gateway to access for emergency services. At all hours of the day or night, a citizen or visitor to Winchester or Frederick County calls 911 to get help from fire-rescue, sheriff’s office, city police or animal control services.

A response to an emergency or non-emergency incident does not begin until one of the cool-headed and highly professional 911 call takers obtains all of the essential information from the caller to determine the response resources that are needed to handle the incident being reported. This is often a difficult task…

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