by ECC Editor | Oct 5, 2021 | Comm Center News
The Oregon Department of Public Safety Standards and Training recently announced the graduation of its 126th Basic Telecommunications Class.
The three-week course includes emergency call handling techniques, stress management, civil liability, ethics, criminal law, overview of fire-rescue and law enforcement operations, and a number of other topics. Upon completion of the course, students will return to their employing agency to continue their training for a number of months with a field training officer… READ MORE
by AllThingsECC.com | Oct 5, 2021 | Comm Center News
JACKSONVILLE, Fla. — There is a critical need for 911 dispatchers in the City of Jacksonville as call volumes continue to increase. Their role is crucial to public safety in our community.
“They are really on the front line,” JFRD Chief Keith Powers said. “As we like to say, ‘the tip of the spear’ when it comes to saving lives in this community.”
Action News Jax first told you Sunday about the 12 open positions. The department’s goal is to hire military veterans who know this kind of work and stress firsthand…
by AllThingsECC.com | Oct 5, 2021 | Comm Center News
GREENSBORO, N.C. — Labor shortages are impacting the nation, and emergency dispatch centers are not immune. The National Emergency Number Association reports that nationally, emergency dispatch centers are seeing 15-20% employee turnover.
Guilford Metro 911 is responsible for taking emergency phone calls and connects with EMS, police and fire departments to get help to people in need. Scott Harrison has been a dispatcher for 19 years. He looks forward to helping his community every day.
“You know you’re going to come in every day and make a difference in somebody’s life. You just don’t know exactly what’s going to happen once you pick up that phone call,” Harrison said…
by AllThingsECC.com | Oct 5, 2021 | Comm Center News
The missive accuses the SQ of putting its head in the sand over the problems that would increasingly plague its call management centers (CGA), where provincial emergency dispatchers work.
Too many distributors starting out. Too many calls, in front of certain chairs which too often remain empty. Stress grows, becomes unbearable for all who stay
, can we read in this text posted by an anonymous dispatcher.
We regularly fear the overflow which would generate a fatal error for the citizen, continues the letter. We navigate between the grumbling of the police, who no longer enjoy the same support from us, customer service too often compromised, and our bosses who seem to notice nothing…
by ECC Editor | Oct 5, 2021 | Comm Center News
NEW ORLEANS — Local musician David Symons was walking home from a gig at about midnight Saturday when he tried to alert police to a possible crime in progress near Elysian Fields and Claiborne Avenue.
“I saw someone apparently breaking into a truck, so I called 9-1-1,” Symons said.
The answer he got was alarming. Instead of a person, he got a voice message… READ MORE
by AllThingsECC.com | Oct 5, 2021 | Articles, Comm Center News
You’ve been able to call 911 through Uber for years, but now the company says the majority of Chicago area 911 centers are now able to track your location.
911 dispatchers will always ask for your address when you call, but you may not know the answer to that or other crucial details if you need emergency help in an Uber.
“You may not be able to verbalize the vehicle you’re in, you probably don’t know the license plate,” said Madelyn Walsh, DuPage Public Safety Communications Center dispatcher.
Walsh said she and other emergency responders will automatically know those details and an exact location if riders or drivers use the new “slide to call” 911 feature in the Uber app…
