Prince William Public Safety Communications Receives Prestigious Re-Certification (VA)

The Prince William County Department of Public Safety Communications Training Division received a prestigious re-certification for their curriculum. Since 2014 the Prince William County Department of Public Safety Communications has met the training standards for the Association of Public Safety Communications Officials (APCO) International Project 33 Training Program Certification.

Public safety agencies utilize P33 Certification as a formal mechanism to ensure the training program meets with the APCO American National Standards (ANS).  APCO is an international standards body and association for the 9-1-1 industry. The County’s strategic plan says the re-certification met the Safe and Secure Community objective to provide a safe and secure community through prevention, readiness, and service excellence…

When Rappahannock residents should call 911 (VA)

When Rappahannock residents should call 911 (VA)

The county’s 911 emergency dispatchers take hundreds of calls a year. Chances are that sooner or later one of those emergencies may involve you or a loved one. So, do you know when you should call 911?  What can you do before an emergency medical services (EMS) team arrives? How to help the EMS team find your location easily? And where might they take you?

Harold Beebout, former president of the Rappahannock County Fire & Rescue Association, answered these and other questions in a Rapp at Home-sponsored community event on Sept. 16. Beebout is also a long-time Emergency Medical Technician and volunteer ambulance driver for the Sperryville Volunteer Fire and Rescue Company…

FirstNet Authority Supports SMART emergency management practices through planning, preparedness programs

By Bruce Fitzgerald, Senior Public Safety Advisor, Emergency Management, First Responder Network Authority

The last 18 months have put emergency managers to the test. Managing the pandemic, civil unrest, and natural disasters with reduced budgets and limited resources has required ingenuity, SMART (Specific, Measurable, Action-oriented, Relevant, Time-based) practices, strong partnerships, and the help of innovative technologies.

As emergency management agencies turn to mobile broadband tools for greater support, emergency managers are recognizing the need to train, exercise, and properly plan and assess technology usage before, during, and after response. To this end, many emergency managers are looking to the First Responder Network Authority (FirstNet Authority) for help.

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Flagstaff City Council approves mental health response unit in bid to lower law enforcement calls (AZ)

Flagstaff City Council approves mental health response unit in bid to lower law enforcement calls (AZ)

Flagstaff City CouncilThe city of Flagstaff has approved a $2.5 million plan to dispatch mental health professionals instead of police officers to certain calls.

It’s a three-year program that will fund behavioral health specialists and paramedics to respond to specific kinds of calls involving, for example, mental health or public intoxication.

We did it! In a few months, a behavioral health specialist and medic will respond to 9-1-1 calls around mental health and public intoxication, diverting calls that don’t require police presence. Council approved the contract with Terros Health. A defining moment for Flagstaff! …

Pay raise helps York County 911 solve staff shortage problems (PA)

After experiencing serious staff shortages and issues with employee retention, an across-the-board pay increase seems to have helped the York County 911 call center stabilize its payroll.

In February, Matthew Hobson, director of York County 911, said many 911 centers were experiencing staff shortages. When that happens, the remaining workers must pick up the burden of covering additional shifts.

“Ideally we would like to have call takers and dispatchers, but we’ve had to do double duty,” said Ted Czech, external affairs officer of the York County Office of Emergency Management…

Study to explore on possible regionalization of dispatch services in region (MA)

Study to explore on possible regionalization of dispatch services in region (MA)

Southborough is considering forming a regionalized emergency services dispatch program with Hudson, Marlborough, Westborough, Grafton and Hopkinton. (Photo/Dakota Antelman)

SOUTHBOROUGH – Southborough took the next step in exploring the possibility of regionalizing its public safety dispatch services Oct. 5.

During a Board of Selectmen meeting, the board talked about a study to be conducted by the Edward J. Collins Jr. Center for Public Management at UMass Boston.

The study, to be done over six months, will gather data on the feasibility of establishing or joining a regional emergency communications center. The possible collaborating towns are Hopkinton, Hudson, Grafton, Marlborough, Westborough and Southborough.

State 911 funds will be used to cover the study at no cost to the towns…