Read Full Article | View Source
The missive accuses the SQ of putting its head in the sand over the problems that would increasingly plague its call management centers (CGA), where provincial emergency dispatchers work.
Too many distributors starting out. Too many calls, in front of certain chairs which too often remain empty. Stress grows, becomes unbearable for all who stay
, can we read in this text posted by an anonymous dispatcher.
We regularly fear the overflow which would generate a fatal error for the citizen, continues the letter. We navigate between the grumbling of the police, who no longer enjoy the same support from us, customer service too often compromised, and our bosses who seem to notice nothing…
