Emergency dispatch centers facing labor shortage (NC)

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GREENSBORO, N.C. — Labor shortages are impacting the nation, and emergency dispatch centers are not immune. The National Emergency Number Association reports that nationally, emergency dispatch centers are seeing 15-20% employee turnover.

Guilford Metro 911 is responsible for taking emergency phone calls and connects with EMS, police and fire departments to get help to people in need. Scott Harrison has been a dispatcher for 19 years. He looks forward to helping his community every day.

“You know you’re going to come in every day and make a difference in somebody’s life. You just don’t know exactly what’s going to happen once you pick up that phone call,” Harrison said…