by AllThingsECC.com | May 17, 2022 | Comm Center News
May 16—Emergency dispatchers returned to Astoria last week after temporarily merging with Seaside over the past several months.
The move to Seaside was prompted by staffing shortages at Astoria’s 911 dispatch center, which reached a critical point last fall. The merger, ideally, should have been a flip of the switch, but instead it exposed deficiencies in technology and interoperability that left many emergency responders on the North Coast frustrated…
by AllThingsECC.com | May 17, 2022 | Comm Center News
PUEBLO, Colo. — A baby boy made his entrance to the world in Pueblo early Tuesday morning.
But it didn’t happen without some help.
Pueblo Police Dispatcher Emily Gallardo answered the call for help and saw it all the way through, making sure mom and baby were safe.
And Gallardo knew exactly how this mother must have felt – as she is, herself, six months pregnant…
by ECC Editor | May 17, 2022 | Comm Center News
Chemung County’s 911 Center was recognized today by the New York State Sheriff’s Association for meeting the requirements of the State’s Sheriffs’ Accreditation Program for Public Safety Answering Points.
It’s the first time the County has received the honor, and as they hope to do so again in the future, Peter Kehoe, Executive Director for the New York State Sheriffs’ Association, said it isn’t the easiest of jobs.
“The kind of stress that the communicators operate under in these centers where calls are coming in from four services, from six police agencies, 20 fire departments; and these few people working in this center have to juggle all those calls,” said Kehoe… READ MORE
by AllThingsECC.com | May 17, 2022 | Comm Center News
In a city as large as Denver, 911 dispatchers deal with thousands of calls every day. But any dispatcher will tell you there are certain calls that stick with them.
For Asisha Milton, that call came in April of 2021, and it came from nearly 800 miles away.
“I am in Tucson, Arizona, and my husband left this morning for Denver,” said the woman on the other end. “He’s in Denver right now, but he’s had a stroke. He’s in the car, but he doesn’t know where he is, and I don’t know what to do…
by AllThingsECC.com | May 17, 2022 | Comm Center News
OTTAWA, Ontario — “As first responders, our RCMP telecom operators are the public’s first point of contact in an emergency. They make sure RCMP officers and other emergency services can intervene rapidly when Canadians need help. At least, this is the theory,” said Kathleen Hippern, president of CUPE Local 104.
“The daily reality is much more frightening. Chronic short staffing in Operational Communications Centers across the country is putting public safety at risk. The RCMP has not retained nor hired enough staff required for these critical operations,” added Hippern…
by AllThingsECC.com | May 17, 2022 | Comm Center News
A Tops assistant manager who called emergency services during the fatal Buffalo shooting says the 911 operator that answered had an attitude and ultimately hung up in her face.
On Saturday (May 14), Payton Gendron, the suspected shooter, killed 10 Black New Yorkers in a “racially-motivated hate crime” at Tops supermarket. The assistant manager, Latisha, says she dialed 911 after the gunman opened fire, but the dispatcher who picked up yelled at her and ended the call…
