Congressman calls for AG, FCC investigations into service outages across rural Arizona

Arizona congressman Tom O’Halleran sent letters to both the state Attorney General’s Office and the Federal Communications Commission calling for investigations into whether the phone and internet service outages that impacted thousands of people in rural Arizona last weekend were the result of negligence by Frontier Communications.

“‘Unacceptable’ does not begin to describe the situation that St. Johns families have experienced these past few days; they are living in dystopian-like conditions, unable to dial 911

Hidden Heroes: Rabun 911 Dispatch is the first point of contact in an emergency (GA)

Echo. Verify. Repeat.

These are key instructions Rabun County 911 dispatchers follow as they are the initial step in the emergency process when community members call needing help.

First responders are dispatched to car crashes, fires, gas leaks, domestic disputes, burglaries, and various other situations every day.

But it’s the men and women at Rabun County 911 Dispatch who are behind the scenes as the first point of contact in an emergency; the ones behind that thin yellow line.

Local dispatcher under internal review after calling 911 caller a ‘little liar’ in near drowning

The Clark County Sheriff’s Office has launched an internal investigation into a dispatcher after a complaint was filed against them in regards to a how a particular 911 call was handled this week.

On Monday, dispatchers several received 911 calls reporting that multiple people were stuck on Mad River, near Eagle City Road, and needed help getting out of the water.

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Audrain County emergency services bring text 911 to county residents – (MO)

Audrain County 911 emergency services now have the ability to receive 911 text messages through certain carriers.

“This has been a long time coming,” said Amanda Crewse, Audrain County 911 emergency services director, in a release. “This is not only a step toward Next Generation 911 but, it could potentially save lives in incidents such as home invasions, active shooters, domestic violence incidents; essentially any situation where a caller needs to be silent so the assailant doesn’t hear them.”