“The 911 Crisis” by Dave Statter (DC)

“The 911 Crisis” by Dave Statter (DC)


photo by fromcaliw/love

Dave Statter covered public safety in the District of Columbia and the region as a reporter for WTOP Radio & WUSA-TV. His website, STATter911.com, focuses on fire, EMS and 911 issues and videos. Dave currently runs STATter911 Communications in Arlington, VA.

Between the pandemic and the wave of violence in the District of Columbia, no one wants another reason to fear for their health and safety or for the well-being of their family. But there’s another crisis. One that’s mostly being ignored by political leaders and the news media. DC 911 is in desperate shape.

Handling almost two million calls each year, there’s no other local public safety agency in the region with more impact on our health and safety than DC’s Office of Unified Communications (OUC). Right now, the person in charge of OUC is struggling to get staff to show up for work and making sure those who do, put in a full shift. And with Covid cases rising among the unvaccinated, this 911 staffing problem may soon get much worse. OUC is the DC agency with the lowest percentage of vaccinated workers – less than 35%…

VoIP Upgrades Bring New Features to Federal Phone Systems

At the Uniformed Services University of the Health Sciences, a U.S. government medical training institution, David Lyons has been upgrading the phones.

In 2015, USU — which educates ­students who want to serve in federal health professions, similar to the ­mission of the military academies — converted its phones from conventional analog lines to Voice over Internet Protocol. In such systems, voice is converted to a digital signal, allowing users to make calls directly from a computer, a VoIP phone or other data-driven device.

Recently, the USU system underwent a series of enhancements as part of a five-year plan for telephony ­management, purchasing a host of Cisco Systems products. “There is a ­perception that government is always behind, always trying to play catch-up,” says Lyons, chief of telecommunications at USU… READ MORE

Public Safety Advocate: FirstNet Growth, Another MCPTT Option, FirstNet 10-Year Anniversary Soon, 4.9 GHz

This week we will look at the numbers as FirstNet (Built with AT&T) continues to add more agencies and users and we will discuss its plans to support another Push-To-Talk (PTT) application. We will then consider the possibility that the Federal Communications Commission (FCC) will issue a notice of proposed rulemaking for the 4.9-GHz band and reflect on public safety’s stance on this spectrum.

FirstNet Growth

Congratulations to FirstNet (Built with AT&T). The latest numbers have been released and they show that the network now supports more than 17,000 agencies and more than 2.5 million users…

After a decade, Congress might finally bring 911 into the internet age

When it comes to user-interface design, 911 is about as good as it gets. It’s the “most recognized number in the United States,” Steve Souder, a prominent 911 leader, points out. Simple, fast, and it works from any telephone in the United States. No matter what the emergency is, the call takers on the other side will triage and dispatch assistance.

I’ve taken that ubiquity and simplicity for granted over the past three parts of this EC-1 on RapidSOS as we’ve looked at the startup’s origin storybusiness and products, as well as its partnerships and business development engine. The company is deeply enmeshed with 911, which means that the prospects of 911 as a system will heavily determine the trajectory of RapidSOS in the coming years, or at least, until its international expansion hits scale and it isn’t so dependent on the U.S. market… READ MORE

NICE to Deliver Data-Driven Incident Reconstruction and Insights to 911

NICE to Deliver Data-Driven Incident Reconstruction and Insights to 911

Thousands of 911 centers are improving their response by leveraging the life-saving data of the RapidSOS Clearinghouse. Now, thanks to our NICE Inform integration with RapidSOS, that same data can transform your post incident reconstruction and investigations.

Double Platinum 2020 ‘ASTORS’ Homeland Security Awards Program Winner, NICE Public Safety, has announced it has entered into a strategic partnership with RapidSOS, also a former ‘ASTORS’ Award Winner, to deliver data-driven incident reconstruction and insights to 911 Emergency Communication Centers (ECCs).

As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite suite of modular applications for incident information management solutions, with the RapidSOS emergency response data platform and has deployed the new solution at multiple 911 centers…

Implementing E911 On-prem: Automatic Location Identification

RAY BAUM’s Act and state laws are in place to correct the situation in which first responders arrive at an address, discover a sprawling campus or large multi-story building, and panic sets in because they don’t know where to begin looking for the 911 caller. In a previous No Jitter article, Implementing E911 On-prem: Goals, Issues, Approaches, my colleague Dennis Bell provides an excellent introduction and overview regarding the preparations and considerations for complying with this recent legislation. My article focuses specifically on providing the critical dispatchable location information required by RAY BAUM’s Act and other similar legislation.

Dispatchable Location

With a 911 call, a dispatchable location connects to the public safety answering point (PSAP)—and consists of the calling party’s validated street address, suite number, apartment, or similar information necessary to identify the calling party’s location adequately…