At the Uniformed Services University of the Health Sciences, a U.S. government medical training institution, David Lyons has been upgrading the phones.

In 2015, USU — which educates ­students who want to serve in federal health professions, similar to the ­mission of the military academies — converted its phones from conventional analog lines to Voice over Internet Protocol. In such systems, voice is converted to a digital signal, allowing users to make calls directly from a computer, a VoIP phone or other data-driven device.

Recently, the USU system underwent a series of enhancements as part of a five-year plan for telephony ­management, purchasing a host of Cisco Systems products. “There is a ­perception that government is always behind, always trying to play catch-up,” says Lyons, chief of telecommunications at USU… READ MORE