The city of Flagstaff has approved a $2.5 million plan to dispatch mental health professionals instead of police officers to certain calls. It’s a three-year program that will fund behavioral health specialists and paramedics to respond to specific kinds of calls...

After experiencing serious staff shortages and issues with employee retention, an across-the-board pay increase seems to have helped the York County 911 call center stabilize its payroll. In February, Matthew Hobson, director of York County 911, said many 911 centers...

Southborough is considering forming a regionalized emergency services dispatch program with Hudson, Marlborough, Westborough, Grafton and Hopkinton. (Photo/Dakota Antelman) SOUTHBOROUGH – Southborough took the next step in exploring the possibility of regionalizing...

Pay increases are coming to officers and telecommunicators with the Fayetteville Police Department early next year after council members were satisfied with a presentation at their work session that showed wages in the city are below those at neighboring law...

CENTERVILLE — The Centerville Police Department announced on Thursday that its dispatch center can now accept text messages through its 911 system. Centerville Police Chief Matt Brown said, “Voice 911 calls are still preferred, but texting offers another option for...

Pittsylvania County is experiencing an uptick in 911 calls that aren't true emergencies, compounding an already stressed health care system reeling from the coronavirus pandemic and exodus of medical professionals. Pittsylvania County Public Safety is asking residents...

CENTERVILLE, Ohio (WDTN) – Your mobile device just got a little more useful. Centerville Police said Thursday the dispatch center for the Centerville Police Department can now accept text messages through its 911 system. Anyone within the City limits of Centerville...

The Santa Barbara City Council approved City Fire Chief Chris Mailes’s proposal to join a regional fire communications facility during its weekly meeting Tuesday. The six council members in attendance justified the dispatch center’s $800,000 annual price tag by...

Blue Mountain Fire Chief Kory Bell recalls a time firefighters had to chase down an ambulance after it passed the emergency scene they were at. They were in a dead zone and the radios police, ambulance and firefighters use, simply wouldn’t work. Unfortunately, until...

Smart phone users accidentally dialing someone by mistake is an established part of life in our hyper-connected culture. Sometimes, though, those butt-dials end up summoning the police or the county dispatch services. And whenever a iPhone, Android or even Apple Watch...

A state funded study will look at the potential for a regional public safety dispatch center. Southborough is among the five towns that will be included. The Edward J. Collins, Jr. Center for Public Management* will study dispatch services and needs for our area. The...

Naperville residents can now text 911 in an emergency, the city’s Public Safety Answering Point announced last month. “While we want to emphasize that calling 911 is still the fastest, most reliable way to contact us, we know that offering texting as an option is...

Later this month, St. Louis officials will begin the process of combining the city’s police, fire and EMS emergency operations into one call center. The plan seeks to address a shortage of dispatchers in the city and long hold times for people calling 911. St. Louis...

LYON COUNTY, KY — Starting Oct. 24 the Lyon County Sheriff's Department will only be responding to emergency calls in Land Between the Lakes if asked to provide backup to U.S. Forest Service law enforcement. Ultimately the issue comes down to staffing. The Lyon County...

A Tulsa 911 supervisor was killed in a hit-and-run crash Tuesday night, police reported. Mary Byers, who for 26 years served the community as a 911 call taker, dispatcher and supervisor, was killed at Admiral Boulevard and Utica Avenue, police said. Details about the...

SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s...

Mary Byers Death -Obituary : Long-time Tulsa police dispatcher, Mary Byers has passed away following injuries incurred in a two-vehicle accident that happened on Tuesday, October 5, 2021 around 9:15 p.m. at the intersection of Admiral and Utica. According to...

Dispatchers and call-takers for 911 are on the front lines for people facing dire emergencies, and they are trained to not only remain calm, but to keep the caller calm as well. Cherokee County's 911 system operations center houses three agencies: Northeastern Health...

DOVER-FOXCROFT — The Piscataquis County Commissioners are awaiting more details on plans to upgrade the county’s public safety radio system. The commissioners hope to hear a presentation from Communications Design Consulting Group of Barrington, New Hampshire, after...