Being a 9-1-1 telecommunicator means having the potential to save a life every day. Such was the case recently for Brooke Brady, an advanced telecommunicator for Whitfield 9-1-1. After receiving a call about a three-week-old baby who was not breathing, Ms. Brady...

For the first time in two decades, on September 14, 2021 the Belleville Police Department has hired civilian dispatchers to assist officers at the Chief Mark Minichini Communications Center. With the emergency line previously staffed by police officers, civilian...

AURORA | Aurora firefighters are working to deter a select number of people from repeatedly calling 911 for non-emergency issues, a practice that regular clogs dispatch channels and siphons resources from others in need. Aurora Fire Rescue Lt. Paramedic briefed city...

LAWTON, Okla. (KSWO) - The City of Lawton is planning to restructure the E-911 Dispatch Center to create better working conditions for dispatchers and recruit new employees. Back in April, emergency dispatchers sent a letter to Lawton city officials, citing issues...

Currently, a paramedic is dispatched to every emergency call, but would change under new system MODESTO, Calif. — The Stanislaus County Board of Supervisors will consider a "two-tier" emergency response system at its Tuesday meeting in Modesto. Currently, a paramedic...

JASPER COUNTY, Mo. — The project to update equipment at a southwest Missouri 9-1-1 center is getting a big financial boost. Jasper County Emergency Services was approved for a grant to help pay to update telephones for the dispatch center. The state is giving Jasper...

MANSFIELD -- Rapidly rising costs of construction material, including steel, have driven up the price to build and equip a new communications tower in Lucas. Originally estimated at a cost of around $550,000, the cost of a new 330-foot Multi-Agency Radio...

Over the last two decades, the emergency management community has recognized that natural disasters and other emergency situations don’t always follow county lines or town borders. Interagency collaboration is vital—mutual aid agreements expand the capacity of first...

Ipswich dispatchers David Irvine and Dan Morris (via ICAM). Please Support Local Advertisers IPSWICH — At a well-attended public hearing where there was little apparent support for change, the select board voted unanimously to keep 911 operations in town. Earlier this...

Last month Durham City Council member DeDreana Freeman called 911 to report that a 17-year-old boy had been shot in the parking lot of a convenience store at East Main and South Elm streets. Freeman, who lives in the community, heard gunshots while inside her home....

LITTLE ROCK, Ark. — People with AT&T in southeast Arkansas could not make or receive any calls, including emergency calls to 911 on Sunday. That issue has since been resolved, but a big concern for a lot of people is why it happened, and  This time, it was...

MERIDEN, Conn. (WTNH) — The Meriden Emergency Communications Center received a multi-million dollar grant. The purpose of the funds is to build a new facility where all your 911 calls will be coming in. A delegation of state and city officials was on hand for the...

PARKERSBURG — The Wood County Commission will discuss what will be in a new 911 center with ZMM Architects & Engineers of Charleston. The commission chose the firm Monday for the renovation of the 18,000-square-foot former Suddenlink call center at U.S. 50 and...

NBC NewsOfficials in suburban Naperville announced Monday that they have integrated text messages into the city’s 911 answering system, allowing residents to reach first responders when calling is not an option. According to a press release, cellular customers with...

(Editor’s note: This story first appeared in the summer 2021 issue of iConnect, the College of Information Sciences and Technology’s biannual magazine) UNIVERSITY PARK, Pa. — According to the International City Managers’ Association, nearly a quarter of emergency...