Smart phone users accidentally dialing someone by mistake is an established part of life in our hyper-connected culture. Sometimes, though, those butt-dials end up summoning the police or the county dispatch services. And whenever a iPhone, Android or even Apple Watch...

A state funded study will look at the potential for a regional public safety dispatch center. Southborough is among the five towns that will be included. The Edward J. Collins, Jr. Center for Public Management* will study dispatch services and needs for our area. The...

Naperville residents can now text 911 in an emergency, the city’s Public Safety Answering Point announced last month. “While we want to emphasize that calling 911 is still the fastest, most reliable way to contact us, we know that offering texting as an option is...

Later this month, St. Louis officials will begin the process of combining the city’s police, fire and EMS emergency operations into one call center. The plan seeks to address a shortage of dispatchers in the city and long hold times for people calling 911. St. Louis...

LYON COUNTY, KY — Starting Oct. 24 the Lyon County Sheriff's Department will only be responding to emergency calls in Land Between the Lakes if asked to provide backup to U.S. Forest Service law enforcement. Ultimately the issue comes down to staffing. The Lyon County...

A Tulsa 911 supervisor was killed in a hit-and-run crash Tuesday night, police reported. Mary Byers, who for 26 years served the community as a 911 call taker, dispatcher and supervisor, was killed at Admiral Boulevard and Utica Avenue, police said. Details about the...

SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s...

Mary Byers Death -Obituary : Long-time Tulsa police dispatcher, Mary Byers has passed away following injuries incurred in a two-vehicle accident that happened on Tuesday, October 5, 2021 around 9:15 p.m. at the intersection of Admiral and Utica. According to...

Dispatchers and call-takers for 911 are on the front lines for people facing dire emergencies, and they are trained to not only remain calm, but to keep the caller calm as well. Cherokee County's 911 system operations center houses three agencies: Northeastern Health...

DOVER-FOXCROFT — The Piscataquis County Commissioners are awaiting more details on plans to upgrade the county’s public safety radio system. The commissioners hope to hear a presentation from Communications Design Consulting Group of Barrington, New Hampshire, after...

Midland, TEXAS (ABC BIG 2/FOX 24) – As the City of Midland grows, there’s a need to add 911 dispatchers. ” We get major accidents because of all the traffic, crime has picked up a little bit, so we just need staffing to be able to accommodate the city and their...

Emergency communication in Jackson County soon may improve with the purchase of new equipment for law enforcement and dispatch. The Jackson County Board of Supervisors unanimously voted to spend an estimated $550,000 to buy new dispatch consoles at a recent meeting....

SACRAMENTO, CA- – "There's somebody trying to break into my house, it looks like one person, please send someone," said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff's...

The Cocke County Emergency Communications (E-911) Board of Directors held their quarterly meeting on Tuesday. The board approved the hiring of another 911 dispatcher and the creation of a budget amendment to account for the additional wages. The meeting’s old business...

The Oregon Department of Public Safety Standards and Training recently announced the graduation of its 126th Basic Telecommunications Class. The three-week course includes emergency call handling techniques, stress management, civil liability, ethics, criminal law,...

JACKSONVILLE, Fla. — There is a critical need for 911 dispatchers in the City of Jacksonville as call volumes continue to increase. Their role is crucial to public safety in our community. “They are really on the front line,” JFRD Chief Keith Powers said. “As we like...

GREENSBORO, N.C. — Labor shortages are impacting the nation, and emergency dispatch centers are not immune. The National Emergency Number Association reports that nationally, emergency dispatch centers are seeing 15-20% employee turnover. Guilford Metro 911 is...