St. Louis’ 911 system delays can leave callers vulnerable (MO)

St. Louis’ 911 system delays can leave callers vulnerable (MO)

A shortage of dispatchers may mean you’re going to be put on hold if you call to report an emergency

ST. LOUIS — When you’re in danger or witnessing a crime, every second counts.

For months, St. Louis’s 911 dispatch system has been putting callers on hold. Over the weekend, it happened to Alderwoman Cara Spencer, who tweeted about witnessing a car accident…

Lethbridge police counter criticism on response times (Canada)

The Lethbridge Police Service is responding to criticisms leveled at them during last week’s police commission meeting by a group of Westminster area residents for not responding fast enough when they call to report a problem in their local park.
Insp. Jason Dobirstein, of the LPS Field Operations, acknowledges that sometimes it takes longer to respond to these concerns depending on whether the call is high priority, as in an emergent call in progress, or of lower priority when there appears to be no immediate threat to members of the public.

However, states Dobirstein, the Public Safety Communications Centre has to make a determination how and when to task the limited available officers on shift based on a scale of priorities…

Councilman Muschal wife fume over 911 response following near-death experience at Wishy Washy (NJ)

Councilman Muschal wife fume over 911 response following near-death experience at Wishy Washy (NJ)

Teflon councilman George Muschal and wife Theresa are on their way out of Trenton but they almost didn’t make it past the weekend. They said in interviews Monday that they’re thankful to be alive after an out-of-control driver slammed into their business Saturday, trapping the couple inside their attached home and causing an estimated $25,000 in damages to the iconic Wishie Washie laundromat.

Sgt. Cynthia Hargis, a Trenton Police spokeswoman, said the councilman’s 911 call initially went to Hamilton communications because his business borders straddles the towns but was later forwarded to the Trenton bureau. She added that residents could experience problems when dialing 911 from cell phones. “The Trenton Police Department would like to remind all citizens when using their cell phones for 911 calls, that the call could be received by another municipality based off of their location when making the call,” she said…

MedStar Introduces New CPR Education Program to Help Improve Cardiac Arrest Survival (TX)

MedStar Mobile Healthcare has implemented a Resuscitation Quality Improvement Telecommunicator to deliver high-quality telephone CPR to patients experiencing cardiac arrest.

More than 350,000 out-of-hospital cardiac arrests occur in the United States annually, according to the American Heart Association.

Cardiac arrest is a life-threatening condition with about a 10-minute life expectancy without immediate CPR from a bystander… READ MORE

Next-generation 911 advancing quickly, but needs better funding, experts say

Next-generation 911 advancing quickly, but needs better funding, experts say

The nation’s move to the next generation of 911 technology has made strides over the past year, but industry experts said during an online event Friday that considerable work is still needed in securing sustainable funding from Congress and establishing standards, particularly to secure the new, IP-based systems.

Recent developments affecting next-generation 911 include an announcement this week by Jessica Rosenworcel, acting chair of the Federal Communications Commission, that the FCC has secured agreements with the nation’s three largest wireless carriers —  AT&T, T-Mobile, and Verizon — to begin delivering vertical location data nationwide. The companies have agreed to immediately begin providing 911 centers nationwide with what the industry calls “z-axis” data, intended to help first responders more quickly locate callers in multi-story buildings…

Meigs County dispatcher saves a life by giving CPR instructions over the phone (TN)

MEIGS COUNTY, Tenn. — A family in Meigs County credits a quick-thinking 911 dispatcher for saving a life, even though the dispatcher wasn’t near the person she saved.

On May 1st, Karissa Cardner successfully gave CPR instructions for a 25-year-old man who was unresponsive. That saved his life.

Cardner’s training was made possible through the new Telecommunicator CPR law in Tennessee, which went into effect in January of this year…