by AllThingsECC.com | Jun 25, 2021 | Comm Center News
An overworked 911 caller failed to dispatch a Fort Worth police officer on a June 1 domestic call that ended in double murder and suicide, according to a news report.
Former 911 operator Kate Colley told KXAS-TV the stressed 911 dispatcher received a call from Holly Beverly, who told him her ex-husband was on her way to her apartment in western Fort. Worth to hurt him.
The operator did not send an officer because the suspect was not yet at the scene, Colley told the TV station…
by AllThingsECC.com | Jun 25, 2021 | Comm Center News
By adding Richardson County, Lang says two additional dispatchers would be added, allowing the Southeast Communications Center to provide 24-hour coverage with three persons, seven-days-a-week. He said the center is looking at options for remodeling, or possibly other sites.
“It’s a situation where the technology and the requirements for staffing is changing at the state level. It’s very difficult for smaller places to be able to economically and staffing-wise, provide the level of service people expected on 9-1-1…
by ECC Editor | Jun 25, 2021 | Comm Center News
Estes Park Police Department’s Emergency Communication Center also known as EPECC has again been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency medical dispatching. EPECC first obtained ACE accreditation in 2018 and has to recertify every three years in order to maintain this prestigious accreditation. EPECC was the 257th Medical ACE in the world.
IAED is the standard-setting organization for emergency dispatch services worldwide. Accreditation (and subsequent re-accreditation) from the IAED is the highest distinction given to emergency communication centers, certifying that the center is performing at or above the established standards for the industry. Centers who earn ACE status are the embodiment of dispatch done right, and have demonstrated strong local oversight, rigorous quality processes, and a commitment to data-driven continuous improvement… READ MORE
by ECC Editor | Jun 25, 2021 | Comm Center News
The Corsicana Police Department congratulates Caylin Milligan, Chelsea Dyer and Savannah Ybarra, and the entire Corsicana Police Department Emergency Communications Team, recently awarded by the North Central Texas 9-1-1 region.
Milligan and Dyer were winners of the 2020 Trainer of the Year for outstanding work they do in training new hires in the Communications Center… READ MORE
by AllThingsECC.com | Jun 25, 2021 | Comm Center News
Cenaida Herrera never before considered a career as a 911 dispatcher.
But, always keeping an open mind about her career prospects, the recent Immokalee High School graduate wanted to learn as much as she possibly could about the profession.
With Wednesday’s announcement of the Immokalee Foundation’s new partnership with the Collier County Sheriff’s Office, students can train in emergency 911 communications through the foundation’s Public Safety Career Academy…
by AllThingsECC.com | Jun 25, 2021 | Comm Center News
HENDERSON COUNTY, Tenn. — Henderson County 911 spent Wednesday morning testing how quickly they can respond to calls.
“We’ll initiate 10 motor vehicle crashes across the county, mostly in the I-40 district area and Highway 412,” said Pamelia Tolley, 911 Director for Henderson County.
Tolley says this is to test the automatic crash notification — part of Sirius XM Guardian. It sends data directly to 911 centers, instead of initiating a call from a representative…
